United States Postal Service

2655 N Airport Rd, Fort Myers, FL 33907, USA

Address:	2655 N Airport Rd, Fort Myers, FL 33907, USA
Phone:	+1 800-275-8777
Site:	tools.usps.com
Rating:	1
Working:	8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 9AM–12PM Closed

Location

Photos 20

Reviews 8

Tasha Sherod

Called to get information on what was needed to get my passport. Phone would ring and ring, then hang up. This went on for almost 45 minutes until I finally got a hold of someone. The person who answered was NOT friendly and seemed agitated or like I was bothering them. Came in a week later for my passport and the lady that helped me was so awesome and friendly! However she failed to tell me that being a first time passport applicant they would take my birth certificate and send it back. So now Im stuck waiting on my passport and birth certificate so I can get a new drivers license. Looks like I cant drive for another FOUR weeks. I had no idea they would not give me my birth certificate back and figured it was mixed in with all the paper work that was given. I tried calling the post office for answers and was told they dont take birth certificates and would look to see if I accidentally left it there? What the heck?! And so I ordered a new birth certificate online that I now have to cancel because apparently I should be getting mine back in the mail. NOT HAPPY.

Stacey Waggoner

A package was "out for delivery" to us and then it was never seen again. They have no record of attempting to deliver or any idea what happened to it. Here is what you can look forward to if this ever happens to you - If you are lucky enough to call during the one hour a day they actually answer the phone, you will be placed on hold, shuffled around, and then told to come into the office. When you go into the office, you will be made promises that they will talk to the driver and contact you that day or the next. A week later after calling back everyday and talking to 5 different people and leaving many messages and receiving many promises of a call back, you will call again and someone will finally tell you that they lost the package and you should file a claim. Once you file a claim, two months later you will receive an email saying that you gave insufficient information and they cannot try to locate the package until you provide said non-existent information...even though they already told you they lost the package. This place needs serious help.

Tracy H

Terrible!!! I waited in line to get my package mailed today. Lady with short hair that came up from back to help her coworkers with long line provided very poor service. It was my first time in this store and I just wanted to return a package. I had my envelope and address label. I just needed some tape which I thought a usps store would provide without a problem. Lady refused to help me because of this. She said we have no tape here, you will have to buy clear tape then come back through line for help. How could a shipping store no have tape for a customer to tape up a package. Anyway, I left. On my way to public where I needed to do some shopping was a ups store on lee and colonial. They provide usps services as well and guess what??? They took of me unlike the usps store on airport. Ups store did an excellent job and taped my package. Wow what a concept for a shipping place!!! Ups store gained a thankful customer and usps lost a potential one.

Holly Gehlbach

Ive had the absolute WORST experience with this post office. DO NOT GO HERE FOR ANYTHING BEYOND SENDING ENVELOPES. I received my laptop (one which I ordered so I could start going back to school and take classes online) and the box was busted open and my laptop was dented in a couple of spots. Not only that, but when I filed a claim and brought my laptop in for inspection, they never sent my paperwork in, even though I was handed a receipt that stated I had brought my item in. My claim has been denied THREE TIMES because the employees here failed to do their job. That was October 16th. If I would have known that they would have kept my laptop hostage for months I would have gone elsewhere. I got in touch with someone at the headquarters, and they were very irate and apologetic about this post offices unprofessionalism. Please do not waste your time here. If I can save anyone from going through the same bullsh*t Ive had to, Ill do anything

david wurm

I would like to thank the post office for not properly forwarding and sending my mail I had unknowingly received a toll violation. My change of address was filled out May 3rd my notification from the toll agency was sent out on May 3rd my mail was never delivered to my new address in Tampa Kama which resulted in a $233.19 sea and my drivers license possibly being suspended which could have led to me losing my job thanks to someones neglect.. today I spent over 4 hours on the phone contacting different people to get a final outcome that being there was no tracking number from the toll facility that there is nothing that they can do after calling the toll facility they responded that due to Florida State statues they are not required to send out bulk mail with tracking and the United States Post Office will say anything they want so it does not seem like that is their fault

Jam Tom

Too bad I couldnt mark this in negative stars! Rude service! I called in to forewarn them that my father has an existing condition where he cant walk more than a couple feet and needs his portable oxygen! The woman on the phone snapped at me and said "well you can find him a chair and wait in line or he isnt going to get his package!" as if i wanted to jump to the front of the line when I got there, very unfriendly nasty people working here! Most of the people I have dealt with at this location need to be trained better/again or taught some manners! Some of the clerks here try to get too personal and rude especially the older women behind the counter all of them I have bad bad bad experiences! I cant wait to move up to PA where kindness is already taught at childhood and not mailroom training where the flunks still got jobs. Do NOT go to this location!

Elijah Lefkowitz

The post office gets a bad wrap. I really like this post office. It is sometimes hard to park. That is the reason for the four stars. Its a one lane parking lot so one person waiting for a spot can clog up the lanes. I love that the post office boxes are open 24 hours are day. I like to sometimes check my mail at 8 pm on a Sunday. I know I am weird. It is comforting to know that they are open. The workers are friendly and can help the best they can One time I prepaid shipping for an item I sold on Ebay. I was weary about the estimated weight. When I got to the post office I was off by more than a pound. I went to the postal worker and asked what I could do. I know they are not supposed to do anything with the Ebay prepaid but they allowed me to buy the extra pound. I think that is all I can say about the post office...

Rachel Wilson

I currently work with a company who deals with shipping and the USPS around the country. I have to say that this post office is the worst place i have had to deal with. I have currently called them 5 times before the phone was picked up and put immediately on hold with out any chance to respond. I right now have been on hold for over 5 min and no one has picked up the phone. I will continue to call over and over until i speak with Cory the Supervisor for the area i need. I am sorry to anyone who has to deal with this location on a daily basis. I would never use USPS through this area if you can avoid it do it.---- terrible customer service and terrible people that work there.