Tuffy Tire & Auto Service Center

308 Robert Smalls Pkwy, Beaufort, SC 29906, USA

Address:	308 Robert Smalls Pkwy, Beaufort, SC 29906, USA
Phone:	+1 843-524-1007
Site:	tuffybeaufort.com
Rating:	3.7
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–4PM Closed

Location

Photos 18

Reviews 10

Paul Gullick

I stopped at this store Saturday to schedule "replacing" my tires, brake rotors and brake pads on my Tundra with 131000+ miles on the original rotors.....been resurfaced twice...second set of pads. Also offered and made a $500 deposit towards the brake parts. Looking back, I now recall the employee stating the he couldnt price the brake parts until a tech looked at the brakes. (Keep in mind I explicitly told him I wanted the rotors and pads replaced because Ive had problems with the brakes. Especially braking from higher speed 50 mph +) I dropped off my truck this morning at 7:30 am. Received a text message at 1:50 pm "Paul, were working on the alignment now. Tires look good. Will be ready within the hour Rick@Tuffy" I replied "And the brakes?" His reply "All good...well over 50% left on all four corners...we should check again next summer..Rick@Tuffy" Well, Im not happy that the work I had requested was not done and I had to leave my vehicle there for 7+ hrs for the work (tires, a brake inspection and an alignment that I wasnt made aware of, which is not required.....my previous tires wore perfectly). The dealer could have done the same work in half that amount of time. Now, I still have braking issues at higher speeds (checked them on the way home) and now will have to lose my truck for another day to have the brake rotors replaced. I tow a boat often and am not happy about knowing that I still have brake issues! 50% or better braking does not give me much piece of mind for my safety when Im towing a boat at highway speeds at 4 or 5 in the morning, or towing at all really. Citing a miscommunication when my work order was put into their computer, and seeing my obvious frustration, Rick did offer to put the truck on a rack and measure the rotors while I watched. After having just explained my brake concerns for the second time, and knowing the rotors were not going to be replaced, I was not in the mood for the "see, they are still within spec." game. The rotors need to be replaced! I paid the remainder of the bill and left. I may have to go elsewhere to have the brakes worked on. Too angry right now to even think about it. Its your money; shop wisely! I will.

Ryan Wilson

Terrible customer service. Ive been in there a few times and the owner/manager can be rude. I blew a tire once and went to them to but another. Since I just put on new tires just two months earlier, at Tuffy, I asked if I could get a discount. Rick basically talked to Mr like I was a moron for asking, since it wasnt a defect with the tire. I just was hoping to get a break, since I just spent around $1000 on the tires not long before. I blew that off, but not long ago my son went in to have his break lines looked at, which I also spent a few hundred dollars having repaired at Tuffy not long ago. When my son suggested that their repair might have been faulty, Rick got defensive and disrespectful. Words were shared between him and my son, and ultimately Rick followed him outside and threatened to knock his block off. My wife heard the majority of the conversation. Rick talked with my wife about the situation and basically lied to her over the phone about the conversation. I wont spend another dime there. Terrible customer service and a complete lack of integrity by the owner.

Cody Pervenecki

Took my F250 7.3L there cause I had another project that was going on that took priority and a passenger fuel line that took me 1hr and a half to do myself took them 2 weeks and 2 days to do with the most excuses Ive ever heard told me multiple times they wereally waiting on a part to get in on fords delivery truck when right after I called ford to be told by them that they did have the parts in Stock I will never bring my truck to them again and on top of that charged me almost $300 frickin dollars for an hour job and a $50 dollar 30inch line and still didnt make up for over 2 WEEKS of having the truck

Chris Nelson

I walked in not knowing if it was a deal or not.I usually do my own repairs but there were some things that I just didnt want to deal with. Right after I came in Rick introduced himself and asked what I needed. I told him that I needed brakes. After an inspection I needed more than that but I could get along with the brakes at the moment. The thing I admire was he was straight with me through the process and kept with that all the way through. we figured what would work with my budget and got it done. I will definitely stay with these guys when I need help.

Brian Noyes

Terrible...PLEASE GO TO ANY OTHER AUTO SHOP! DO NOT GO HERE! They have the worst customer service of any auto shop or service center I have ever been to! They broke something in my car while working on it and then MADE ME PAY FOR IT. On top of that, it took them two weeks to fix something so simple (that they broke in the first place) in my car and they ended up doing more damage than repair to my vehicle and then made me pay for that replacement part. Please do yourself a favor and do NOT EVER USE TUFFY AUTO!

Nicole Dorsey

I would strongly suggest to spend your money someplace else, the owner Rick actually yelled at me and called me a lier after I had to return to his shop after I had 4 new tires and alignment done the day before and after wheel speed sensor was broken during the installation. He never said anything about it and entered a code to turn the dash light off and allowed me to leave in a vehicle that was unsafe to drive at the fault of his shop.

Derrick Clark

Approximately 6 months ago I took my vehicle here for an alignment. They said the wheel bearings were in such bad shape that it could not be aligned, so I had them replace them. Yesterday had them checked out by three different mechanics at another shop and they said there is no way Tuffys replaced them. They had obviously just repacked the old ones and charged me for new. Buyer beware.

Michael Cook

When a place tries to jump through hoops to beat a mandatory evacuation and get you on your way, that speaks volumes. Unfortunately, because I have a special car, they werent able to do so like they were hoping they would. But, they did keep me in the loop about everything and once they got the part, my car was done in about an hour.

rollo robins

Came in to get a glass pack welded on and they tried to tell me that it wouldnt sound good when ive had glasspacks on all my cars. Yea I know the fiber glass will melt out, thats the point, I want it to be loud. Tried to make a 30 dollar welding job into a 350 dollar job for a new exhaust.

Loreigh Boyett

I love Tuffys. A local friend recommended them since I was new to the area and they are the only place Ive been to, mainly for oil changes but supposed to have a tire patched up tomorrow. Rick and the whole crew are great. I will be loyal to Tuffys as my friend has been!