A-1 Locksmith - Fort Worth

5408 S Hulen St, Fort Worth, TX 76132, USA

Address:	5408 S Hulen St, Fort Worth, TX 76132, USA
Phone:	+1 817-701-4485
Site:	a-1locksmith.com
Rating:	3.4
Working:	6AM–11PM 6AM–11PM 6AM–11PM 6AM–11PM 6AM–11PM 6AM–11PM Closed

Location

Photos 100

Reviews 15

Tara Eden

Our grandmother was found dead yesterday and once the house was released by the police, we were able to access it. I phoned earlier that day to inquire about service from A1 and was told that they did not have a service personnel in the area. I phoned another co Lang and they came out within 1 hour. Later that night I received a phone call from a service man inquiring about the locks needing to be changed. When I informed him of what the office had said, he told me that there was probably a mix up. (Especially since I did not leave my phone number earlier ) I then received a phone call from a young female who claimed I spoke with her earlier that day. She quickly became snooty and arrogant by saying, "Yes- you did." I told her "No, not true." To which she replied, "SO TRUE." I hung on her due to her rudeness and lack of professionalism. I am glad that we did not go with A1 due to the blatant disrespect their employees show customers. I will NOT ever call them or recommend them for business.

Carrie Hill

I called at about 9 in the morning to schedule an appointment for later on in the day and was told that wasnt how yall operated. That I just needed to call 30 minutes before and they would have someone come out. When I called back, I was rudely told that they didnt have anyone available and I would have to call a different company. When I tried to explain that they should have told me that in the first place the person on the phone was horrible and just plain rude to me. I even asked her why she was being rude when I was just explaining to her that they need to tell there customers this in the first place because I would have made other plans and she just got more rude so I hung up on her. I worked in customer service for 10 years and would never talk to a customer like that.

Stephen Plumlee

I was in need of a safe and wasnt sure about what i needed or want. I stop by the new A-1 location at Hulen and I20 and was very impressed to actually see a store front business that sold safes "LIBERTY SAFES AT THAT. After having Brian explain to me about the importance of a gun safe with fire protection, I purchased my first safe. Three days later i had my Liberty safe delivered and bolted down to my foundation. Its nice to find a company that does everything under one roof. Thanks Brian and A-1!!!!

Steve Kent

Brian Nix, the store manager in west Fort Worth went way out of his way to solvent numerous problems I was having moving lock sets from my old to my new patio doors. This included customizing tail pieces by hand to fit my unusual circumstances. It is rare today to find this high quality of service in any business and I appreciated his extra effort.

Nathan Saylor

I have used A-1 Locksmith (all over DFW) many times over the past 5 years....this time, they charged me $400 for 30 minutes worth of work. Way different than the $85 they told me over the phone + $25 to drill the lock cylinder. I will be looking for another locksmith and would advise anyone thinking of using A-1 to look elsewhere.

John Wesley

I dont normally write reviews for businesses i have been to but A1 takes the cake. They were super professional, helpful and affordable. I needed a key and remote for my truck but didnt want to pay what the dealership was going to charge me. They were almost half the price of the dealer. THANKS A1!!!

Chuck Seely

This shop doesnt stand by their quotes. I gave them a make, model and year of a vehicle and they quoted me a price,then cancelled their appt. due to a servicemans family emergency. When we went to re-schedule they changed the price by hundreds of dollars. Not a reputable way of conducting business.

Ashley Keith

Ive never been more confident in one company to deliver what I want/need in a quick, courteous, and professional manner. They are the best at what they do...and the staff is amazing! There is no comparison. Thank you guys for being so awesome!

Kelly Mapp

A-1 delivered. Very professional and reliable. I was locked out of my car - it was late and the A-1 lock technician was at my car in less than 15 minutes. Very friendly and got me back on the road in no time. Great job A-1. thanks!

achmedlover1

I called 4 separate times to confirm what I needed, and what kind of car I had. They wouldnt take me after 3:30, then the next day, they suddenly cant work on my car, and their key machine is broken.

Denver Koon

Never open when you need them! I think that do this in hopes that you will use their mobile service so they can charge you more. Cut a key for me for $27 that doesnt work. I will not be back.

Tyler Adair

Came to this location on a Monday around 4:45pm to fin they were closed. Hours of operation are not as posted. I knocked on the window with someone there and was turned away.

Leah Thom

SUPER friendly and customized service. Always fast and attentive. Dont take your locksmith needs anywhere else!

Piancito Goles

Im just so happy cause l got a wonderful service and very reasonable price.☆☆☆☆☆

Barbara Horton

The website needs to be updated. The Hulen Store is not open on Saturday.