Cabinets To Go - Plano

Address:	2401 E Plano Pkwy, Plano, TX 75074, USA
Phone:	+1 972-212-9863
Site:	cabinetstogo.com
Rating:	2.1
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed

Location

Photos 66

Reviews 6

Anonymous User

Cabinets To Slow - AVOID!!!! The return policy/satisfaction guarantee is a lie and the sales staff are jerks. They strung us along for 4 months causing serious delays in our remodel. Good luck actually getting what you need when you need it. Working with the people at this location was absolutely terrible. We gave them a deposit to lock in a 10% discount, but as soon as they had our money working with them became hell. We typically had to call/e-mail 4 times to get 1 response. The staff was generally abrasive and unhelpful. We would have given up at this point if we hadnt already paid. After Rob finally found time to take my order, I asked for them to e-mail me a copy so I could approve it. A couple days went by, and they never sent anything. When I called back to remind them, they said they already placed it but assured me if anything was wrong they have 100% return policy and can order replacements in 2 weeks. They also said my order would take 2 weeks and that they would send me a copy of the invoice. THEY DIDNT. 2 weeks later I called back, and they said cabinets will arrive next week and that they would send me the invoice. This routine of telling me the cabinets would arrive next week, and then not sending me an invoice continued for 3 MONTHS. We had contractors lined up for flooring, granite, etc. Eventually we just told them to forget about it until our cabinet people get their act together. 4 months later they called me to say my cabinets were in. I was shocked to actually here from them for a change. I guess they wanted the rest of my money. We drove down to pick up the cabinets, and guess what... the order was all wrong. After, dealing with the bad attitudes of the salespeople for 4 months we werent to excited about getting the run-around again. We simply wanted to return them and find cabinets from a reputable company. THEY REFUSED TO HONOR THE RETURN POLICY. This speaks volumes about the level of professionalism you can expect. I ended up having to dispute the charge on my CC. Luckily they forced Cabinets To Go to honor their contract and refunded the money.

Vincent Tsai

Recently used them for a kitchen remodel. First Id like to start by the quailty of the product is great. Drawers work great, great finish on everything. As you always should check your reviews. There are alot of people who mention delays for their products so be ready and plan accordingly. Many people complain of a month of delays mine was only one week. They were extremely professional about it even when I was freaking out, as due to my own personal reasons I lost time before I put the order in. I will say that Misael is fantastic. Super helpful I started shopping cabinets months before I was ready. He worked with me even though I openly stated I wasnt going to be ready to order for 2 months. The company uses a fun 3D program which allows them to give you a great idea of what the layout will look like. Make sure you find the right people to put them together as there is a little of detail needed to ensure everything is straight and doesnt hit each other. Also Ill say that the delays I had with cabinets to go are well within normal standards of the industry. At least accordingly to my research. I couldnt find a single company who didnt have delays. Its a tough product and I get it. But a close friend used a non local company and had over a month delays. And shipping errors and more. Super happy with product and customer service. And again even though there was a delay I still give it 5 stars as its was welllll within industry standard. Great job and again a shout out to Misael for great customer service!!

Kevin Breedlove

My negative review echoes similar sentiments of the one star reviews for this place. It took over 3 months for my entire order to come in (although I was told it would be 2-3 weeks). I also had to pay my contractor to make 3 separate trips because the order didnt come in complete the first OR the second time I was told that it had all been shipped. Im not sure I saved any money from the big box stores like they claim afterall. I was really going to let this go too and not post a review, but I realized that they charged my account for charges that I didnt make to the tune of 340. They didnt call me or tell me that they were charging me extra money, just authorized the transaction. I didnt sign for it either. I am filing a dispute with the credit card company and filing a complaint with better business bureau. I will say that the planning consultation and the quality of the cabinets are good, but its not worth the other head aches. Dont spend a dime in this store, theres a reason there are so many negative reviews.

Dieter Hoggatt

The people that work here are not very experienced , its all about selling you some cabinets...then they are done with you. You will have to wait for your cabinets...which is understood....But over 6-8 months is not acceptable. Parts will not be shipped or they get shipped damaged....and CTG employees will not call or email you about any of this...you will have to call them , then they will update you about the missing or damaged parts..... and then you will have to constantly call or email them to get updates on the parts , because they will NEVER contact you. Do not use their cabinet installers !They will rip you off and they are not very professional. I am still waiting on cabinet parts that were ordered in March... It has taken all I can not to blow up on both the Installer they recommended and these CTG employees ....but I fear that I will never get my project done if i do.

megan kelley

Job not complete several months after Cabinets To Go said it would be. NO customer service at all. I bought cabinets at the start of 2015 and was told they would be installed by March. Its May and the job isnt done and they havent called at all to inform me as to why I havent received the rest of my order. Ive had the Cabinets To Go contractor out a few times due to them showing up with the wrong order, pieces of the job showing up late and not having a drawing that was designed in the store. Every time I call to ask, which is every 2 weeks since mid March, I get an excuse as to why things arent here and then I never hear back. Meanwhile my cabinets still arent finished. Truly the worse service and biggest waste of money Ive ever spent. This is the first time in my life Ive ever felt the need to use the BBB to file a complaint.

Anonymous User

Please avoid this place at all costs. These people have a very impressive product, but the messed up sales and support are so bad, youd do better to pay double for a real cabinet shop. The actual cabinets are first class. The sales people know nothing but sales, and cannot give you what you want. They do not understand even just the elementary basics of construction, so they only make new troubles for you that you never could have dreamed of. The sales staff is like a janitor trying to build a jet plane by hand. Clueless They are Know-Nothings, and the worst kind of jack-legs - incompetent, unskillful, and dishonest.