Bang Electric, Inc.

Address:	601 W Main St, Stockdale, TX 78160, USA
Phone:	+1 830-996-1300
Site:	bangservices.com
Rating:	2.6
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 3

Reviews 6

Bobby Pulido

Mr. Oisten, I apologize you had an unpleasant experience with your home warranty company. As their subcontractor, we are paid by them to diagnose your issues and report back to them. They have accounts with most major brands and order the parts themselves. The parts are then shipped to us to install. Once we receive them, we schedule to come to your home immediately to get the issue resolved. If your home warranty company ordered and shipped the wrong part, then your frustration is with them, not us. We notified you on our second visit (first visit to diagnose, second visit to repair) that the part was incorrect and that your home warranty company would be in touch with you. They ordered the new part again and had it shipped to us. We do not even talk to the parts house on your behalf, so we are completely unaware of the status of the part, whether it is in stock, backordered, etc. This makes it impossible to "keep you in the loop" so to speak, as we do not have any of the information regarding the order. The agreement we have with your home warranty company as their subcontractor is to diagnose the issue, notify you that your home warranty company will be in touch with you directly regarding coverage/repairs, notify your home warranty company of the issue and the parts that are needed, then wait for the parts to arrive, or notification from your home warranty company that the issue is not a covered repair. If your home warranty company did not keep you updated as to the status off the parts, that is an issue you have with them, not us. I say again, we are not involved in the ordering or shipping of the parts on repairs by your home warranty company; they do all ordering and shipping. It is quite difficult to accept blame for something we did not do. When we are in control of the ordering, we accept responsibility for our mistakes, and do what is needed to make the situation right. We are human, and we do make mistakes from time to time. Again, I apologize you had an unpleasant experience with your home warranty company, but to blame us and leave negative feedback is unfair. Have a nice day sir!

Edward_Aja Gardner

Worst customer service manager around. Does not understand the difference between electrical and AC, unprepared to handle any type of customer or effectively deal with a warranty company. Feel free to send your rebuttal as Im sure you are crafting a reply. Never argue with a customer no matter how frustrated you are. *Sometimes you miss the mark and the proper response is to own up to it. You are unwilling to make that gesture. I wish you the best of luck with future customers and hope that at some point you realize that a mistake was made on your side. Your job is to fix not create more issues, every customer has a problem and that is the reason they come to you. They do not want to feel inferior in the process. I have learned to never try to explain myself to someone that assumes they know more on the subject, fighting a losing battle.

Charles Oisten

Wow. Wasnt my choice of AC companies. But let my dealings with these people be a warning. Stay away if you can. Total lack of communication from these people. (And no, as the owner suggested, i dont need to be called with daily updates. But calling me to tell me they ordered the wrong part and that the repair is going to be a few days late, isnt a lot to ask for.) Unwilling to accept blame for their errors. (You order the wrong part, YOU pay the overnight fee to get it the next day. Dont blame the warranty company. If they are unreasonable stop taking their contracts. You took this job. It falls on you to do it right.). 3 weeks and still no AC!

Cornelius Garner

Horrible customer service. A week later and I still have no idea why my breakers keep popping. called four times and was told the technical would call me back. Just now I Was told "a text was sent to the technician and he will call me when he has time, thats all I have you." Warranty company has no idea what the diagnostic was either. Finally today they decided to send out another company. I still cant believe how horrible the customer service is at this place......

Isaac Guajardo

There is not a better electrical service company in the greater San Antonio area! They resolved many electrical issues that were caused by our pool contractor and will have been asked to come and complete the work that was started by another contractor! Great experience working with them!

Yvonne Wilson

We had a great experience with this company. The electrician professional and prompt. Great customer service.