Mountain States Kitchen and Bath

Address:	1520 N State St, Lehi, UT 84043, USA
Phone:	+1 801-268-2200
Site:	mountainstatescabinetry.com
Rating:	4.8
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed

Location

Photos 50

Reviews 4

Anne Liebroder

IN SEPTEMBER OF 2015 WE WERE LOOKING FOR SUBCONTRACTORS AND INFORMATION REGARDING THE REMODEL OF OUR HOME. WE CONTACTED A SOLAR COMPANY WE FOUND ON-LINE.. WE SCHEDULED AN APPOINTMENT FOR THEM TO COME DISCUSS THIS WITH US. AT THAT TIME THEY INFORMED US THEY ALSO DID CABINETS, COUNTER-TOPS, WINDOWS, AND MANY OTHER ITEMS. WE THOUGHT THAT WAS GREAT AND THEY SENT THEIR CONTACT TO US TO DISCUSS THE POTENTIAL FOR UTILIZING THEM FOR THIS WORK. WE MET SEVERAL TIMES AND FINALIZED OUR PROJECT TO INCLUDE ALL CABINETS, WINDOWS, SINKS, COUNTER-TOPS ETC. WE FEEL THEY OFFER A BAIT AND SWITCH PROGRAM FOR A WIDE VARIETY OF REASONS: SENT BY THE SOLAR COMPANY, THEY TOLD US ALL SINKS WE WANTED AFTER SHOWING THEM THE TYPES OF SINKS WE WERE LOOKING AT WERE INCLUDED, WE TOLD THEM WE WANTED QUARTZ COUNTERS AND SHOWED THEM THE TYPE OF MATERIALS WE WANTED THAT WAS COMPARABLE IN THEIR SHOP. WHEN WE WENT TO THE STORES THEY SENT US WE WERE MADE TO SELECT OTHER MATERIALS BECAUSE THEY SAID IT WASNT IN OUR PRICE, WHEN WE WENT TO PICK OUT OUR SINKS TOLD THE ONLY THING WE HAD WAS A PLAIN WHITE SINK IN OUR BUDGET. WE HAD MULTIPLE FAILED ISSUES SUCH AS THE WINDOWS WE PICKED OUT AND TOLD THEM WE WANTED WAS A CHOCOLATE BROWN AND WHEN DELIVERED THEY STARTED TO INSTALL WERE AN ALMOND COLOR, WAS TOLD THE ONLY FIX WAS TO PAINT THEM AND WE WOULD HAVE TO PAY FOR THAT, WE HAD NUMEROUS MISMEASUREMENTS, MISSED WINDOWS THAT WERE CLEARLY ON OUR PLAN, THEY BROUGHT THE REAR WINDOWS AND OUR FRAMER TOLD US THEY WERE THE WRONG SIZE. WHEN CONTACTED THEY SAID THEY WOULD HAVE TO REORDER AND WE WOULD HAVE TO EAT THE COST OF WINDOWS. THEY SAID THEY WOULD BRING THE OTHERS OUT FOR US TO USE IF WE WANTED SOMEWHERE ELSE, BUT NEVER DID. THEY WANTED US TO PAY FOR THESE EVEN THOUGH IT WAS THEIR ISSUE AND THEY STILL HAD THE WINDOWS. DUE TO ALL THE ISSUES WE MADE AN AGREEMENT TO NOT PAY FOR ANYTHING FURTHER UNTIL DELIVERED ALL MATERIALS TO THE JOB. THEY NEVER DELIVERED ALL MATERIALS. THEY TRIED TO EXTORT MORE MONEY FROM US EVEN THOUGH THEY NEVER HAD ALL THE MATERIALS AT OUR HOME FOR INSTALLATION. WE HAD TO COMPLAIN OVER AND OVER ABOUT THEM PULLING THEIR INSTALLER OFF THE JOBSITE AS WE WERE GOING TO BE HOMELESS AND HAD A TIMEFRAME TO MEET. THEY PROMISED THEY WOULD MEET OUR DEADLINE BUT NEVER DID. THEY CONTINUED TO TRIED TO EXTORT THE FINAL PAYMENT FROM US WHEN THEY HAVE NEVER HAD ALL MATERIALS ON SITE. THEY HAVE PRODUCED SUBPAR WORK LIKE THE COUNTERS WHICH ARE NOT FINISHED, THEY HAVE NEVER PROVIDED ALL THE INSERTS THEY PROMISED, THEY HAVE MADE CABINETS IN THE BASEMENT THAT ARE NOT DEEP ENOUGH TO HOLD ADEQUATE STORAGE, THEY HAVE LEFT A DANGEROUS SITUATION IN THE ISLAND AS IT ISNT SUPPORTED AND WE HAVE GRANDCHILDREN, THEY HAVE USED MATERIALS THAT ARE NOT EVEN MATCHING SUCH AS THE FACING ON TH PENINSULA, THEY HAVE BROUGHT DOORS THAT WERE SOLID WHEN THEY WERE SUPPOSED TO HAVE GLASS IN THEM, THEY HAVE MADE A CABINET THAT COVERS OUR DRYER VENT AND WE CANT USE THE VENT, THEY HAVE ROUGH SEEMS, SCRATCHES IN THE COUNTERS, THEY NEVER MADE AN ADEQUATE STAND FOR THE REFRIGERATORS TO STAND ON, THEY HAVE CABINETS THAT ARE SUPPOSED TO HAVE ACCESSIBLE STORE INSERTS THAT DONT EXIST, THEY EVEN MISSED AN ENTIRE CABINET THAT WAS ON THE DESIGN THAT WE HAD TO POINT OUT AND THEY FAILED TO FINISH THAT CABINET WITH REQUIRED INSERT FOR GARBAGE. THEY HAVE PUT US IN A SITUATION THAT MY 83 YEAR OLD MOTHER HAS MOVED TO FLORIDA TO LIVE WITH OTHER FAMILY BECAUSE IT WAS SO DISRUPTIVE AND STRESSFUL. SHE LIVED HERE IN THIS HOME FOR 55 YEARS. THEY HAVE NOW REFUSED TO FINISH, STARTED A LAWSUIT EVEN THOUGH WE AGREED TO PAY FOR THE WORK AS LONG AS IT WAS FINISHED TO OUR SATISFACTION AND ALL MATERIALS AND INSERTS BE PROVIDED. THEY AGREED BUT RESCINDED WHEN ASKED TO KEEP THEIR WORD ABOUT THE INSERTS. THEY WOULD RATHER PAY AN ATTORNEY THEN PROVIDE THE MATERIALS THEY AGREED TO PROVIDE.

Mark Stoddard

Wes was great to work with. Our daughter installed new granite and someone recommended Wes to her. With her excellent experience with Wes and Mountain States, she recommended them to me. Wes came out right away and explained everything in detail. He sent us to the granite warehouse where we got to select our granite slabs -- not samples, the actual slabs. He then immediately scheduled the installation. It was sooner than we expected and had to hold them off two days. They accommodated us with excellent communication all throughout. Two days before Wes called to say they had found imperfections in our slabs so they had to substitute for those. They replaced them with exactly the same type but without some hairline cracks. We appreciated that. They still made our installation date. The guys who installed went about their business promptly, tearing out our tile with little mess -- that they cleaned up anyway. After the tile was up they noticed our window sill was higher than it should be for a perfect horizontal installation. Without complaint they added some plywood to make up the difference and proceeded. It looks GREAT. My wife loves it.

toni j

I cannot say enough good things about my experience with Mt States for my kitchen remodel. From the very first time that Dave was in my home to take measurements and work up an initial bid to the finishing touches by Mike I was never disappointed and often amazed at their patience, attention to detail, their ideas and help with decisions. Dave was amazing as we worked through multiple changes to the plans and my never ending questions. He was fair, he was thorough, he was responsive. He also provided me with excellent recommendations for the various trades not included with his bid all of which I was extremely satisfied with their work. Mike installed the kitchen and I was immediately confident in his expertise, experience and craftsmanship. He made sure everything was perfect before he was finished and actually offered to finish up a couple of minor things that were not his responsibility to ensure my satisfaction. Without hesitation I will recommend Mt States to anyone that is looking to remodel a kitchen and would definitely not hesitate to use them again in the future. Extremely satisfied and LOVE my new kitchen.

Carey Daniels

Mountain States was the first cabinet quote I got. I liked them, but after getting a few other quotes, I decided to go with another company, one that was the least expensive. ..Well almost decided to go with them, until I started finalizing the paper work and found out they were going to charge me a separate price for glass and a separate price for hardware and a ridiculous upcharge for a custom paint color. So they werent really cheaper, just not inclusive of everything in their pricing. So I changed my mind and went with Mountain States instead and Im so glad I did. Not only do they do full overlay cabinets (beautiful), but they were able to fit me in quickly and my kitchen was done in almost half the time of some other kitchen remodels I know of that were done this year. The installers were professional and they fixed any requests or concerns I had without nickel and diming me along the way, even though it meant things like adding a new panel or fixing other issues on the fly. I felt like they wanted me to be happy with the work and everyone was really kind. Plus my kitchen looks fantastic.