FedEx Office Print & Ship Center

1250 Richmond Rd, Williamsburg, VA 23185, USA

Address:	1250 Richmond Rd, Williamsburg, VA 23185, USA
Phone:	+1 757-253-5676
Site:	local.fedex.com
Rating:	3.6
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 8AM–6PM 12–6PM

Location

Photos 12

Reviews 23

Kyle Taylor

HORRIBLE. The most RUDE people I have ever dealt with in my entire life. Heres the story: I landed a huge job for a new high-end hotel in another country - Im a decor product designer - so I needed my 45 pieces shipped to Hong Kong. I went online to get a quote for the package and was quoted roughly $235. I went into the store to double check this and pick up a box. I was quoted $418 and $488 for the SAME SERVICE. I was told if I take the package to a shipping hub it would be cheaper and to call the number on the bottom of my receipt from the box to ask. I called the number and was told this is incorrect. I was also quoted according to the box that I could either choose a smaller box and my price would be $255 or I could continue with the box I purchased for $263. FedEx Corporate called this location and corrected them. I told FedEx Corp what they quoted me in the store and they said it was wrong and to go back. I went back and the man was extremely rude and wanted to know what I wanted. I begin to tell him nicely what I was told and he stopped me and said FedEx called and yelled at them and that they were wrong. And I began to try to tell him about the price discrepancy, in which he began talking over me so I began talking over him. With the manager standing right there not saying a word and just looking at me. I simply wanted to know why there was such a huge $200+ difference in prices that I was being told from them, from the computer, and directly from FedEx and he said "You bring your stuff in here, you put it on the scale, and what it says is what it is and Im not calling corporate because theyre wrong and dont know what theyre talking about or have any control over what I do here on this machine(the scale/computer)." I grabbed my things and walked out. Theyre ignorant and rude. You can kiss that $488 shipping fee goodbye and and future business from me. Id rather buy a plane ticket and take the products there myself. USPS is shipping faster than FedEx for $178. Enjoy that.

m Cott

I must agree that the people here are not nice. they act as if they are doing you a favor. occasionally you may get a nice person but i have learned to drive across town to ship my fed ex packages. they also tried to sell me a box when i clearly had my own super duper box that the machine was shipped in to begin with. I think they must pocket the money! I went to another fed ex store and the cost was half of what they quoted. either they do not know what htey are doing or there is something fishy going on there!

Daniela Gaudino

HORRIBLE!!I use FEDEX weekly and I will write to corporate. The guy was on the phone handling something work related when he started to help me then he proceeded with the phone call and I was waiting. The girl that works there (Afro american with braids. Glasses black color)was NEXT to me and she was FLIRTING with the FEDEX delivery guy!!!If you do not like your job it is time to change. If you are LAZY you shouldnt work at FEDEX!!!!

Shabwawe Quinn

They are courteous, respectful, assist customers as each one comes along to their best of their ability. Most of all patient with the customer to ensure customer knows what their requesting to do, and problem solvers when needed. Thank you for your kindness and being there. May you flourish and prosper.

Anonymous User

These folks are tremendous. It seems it doesnt matter what time of day or how rushed I need something, they always accept my order with a friendly can-do attitude. This is remarkable considering how busy the store is. I bring items that need precision printing and cutting, and the quality is first-rate.

Adwait Jog

I hardly write online reviews but this is one of them. I trusted this place. Customer service at the location is very nice. After the package is taken at this location and I paid for it, they lost my package. No proper communication after that. I cannot trust Fedex any more.

Chad Young

I had a LAST second job that we needed that day and I called Luke and he to complete care of it. The employees there went above and beyond for us and I am EXTREMELY grateful for the effort that they gave. I would highly recommend this FedEx Office. Thanks again guys!

Lucky Man

Worst service ever. 50/50 thats the rate of how lucky you are and they ship your product. I just left the store because printer didnt print the label. When I sayed that it should work thats the exact answer I got 50/50 good job fedex your days are counted

Carrie Giles

I often do prelabeled shipments off for work and Bill ALWAYS gets me in and out super quick when if he is juggling 2 or 3 other things. As soon as he sees its a prelabeled drop off he takes care if it immediately to keep you from waiting! Thanks FedEx!!!

Anonymous User

Jerrell really took care of us!!! They saved the trade show by getting our flyers printed and delivered at a moment’s notice. Thank you so much for your kindness and generosity! Between Jerrell and Bill thier can-do attitude was refreshing!

Montana Bennett

Unique and Bill were excellent. Very helpful and super nice! The staff is willing to help their customers and go out of their way to solve your problems efficiently and without breaking the bank. Would definitely recommend!

jo aks

Luke Coolbear went above and beyond to service me, an out of tower with limited resources, when the Internet was down. I thank this team for their outstanding efforts to assist customers.

Venu Knights

Worst customer service I have ever seen. In addition to print a 4 page pdf, takes at least 5 min and charges you $5. In any another place I could print that in less than a min.

Sarah Podolin

Mike (michael) in the copy center was great - he was able to get a large emergency copy job rushed through and got me a deal! I will definitely be using this location again!

Dav C

Great service! Emailed a pdf from my Pages program - color printed exactly as needed. Reprinted on gloss paper. Sent FedEx - no problem! - - OK!

Theresa Nunez

Great FedEx store. I bought to much while on vacation and had to ship stuff home. The gentleman was beyond helpful.

Donald Cole

Helped me out with a very quick turnaround on some large prints. Helpful folks working here. They are expensive.

Tim Stewart

Helpful staff and you can count of them to get your jobs completed quickly!

Anonymous User

Some of the worst Ive ever seen in my life. seriously. Rude.

Eric S

Great for shipping. Use them on a regular basis.