Port City Rentals

Reviews 12

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Sirena Maher

This place was very good on communicating and making sure I had what I needed, Taylor Crute was nice and answered my emails but this all changed once I paid in full for my wedding rentals. The emails and phone calls started to turn to her being very snippy for simple request like "what time will you be there the day of my wedding to set up?". My venue and other vendors were wanting to work around my rental company in order to make sure the set up went smoothly but I had to ask for days to get this simple request answered and just got attitude from Taylor Crute. To top it all off, they threatened to not deliver my rentals less than 16 hours before my wedding because my step dad went with another rental company for the tent we needed because of the rain possibility on our wedding day. If I knew this is how I would be treated, I would have went with Mobile popcorn from the start, but didnt realize they did rentals till the day before my wedding. Then to top it all off they were late delivering our rentals and sent one person to unpack and set up a chairs and tables for a 100 people and the tables for inside the venue. My groom and groomsmen had to help unload because there was no way 1 delivery man would have set up in time. Avoid this place at all cost for your big day, go with mobile popcorn instead. Ive already spread the word with every new bride I come across to not rent from this place. Update: After receiving an email from Taylor Crute blaming me for taking advantage of their company and blaming me that they are now reevaluating their tent policy. They report me to Facebook for my truthful and honest feedback on their company.

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Sharon Cox

I have read some of the reviews posted by other people and I have to say that I am pretty surprised by them. My experience with Port City Rentals has been amazing. I hired them to setup a corporate dinner with very short notice. When I walked into the store (I didnt have an appointment) the woman working at the front desk (I think her name is Michelle) greeted me and was very friendly. There were several other customers in the store and I had time to look around. Eventually the other people left and Michelle not only helped me to choose a color scheme, she also helped me with my layout and number of chairs/tables I needed since she was very familiar with the events venue. On top of that, the day before our dinner the weather was supposed to be terrible. With only one days notice I was able to arrange to have a large tent setup by the company. The guys that did the setup were quick and moved all the furniture exactly to my layout even under the tent. For anyone having issues with emails not getting answered, I really do suggest calling as these people seem to be swamped all the time! I will definitely use them for next years dinner!

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Anonymous User

This place is absolutely horrible. I was planning on using them for my wedding but they caused more stress than it was actually worth. I decided to cancel with them and reserve what i needed at a place that was out of the way but MUCH better with customer service. These people are INCREDIBLY slow at returning emails and when confronted about their lack of customer service they try to somehow make it the customers fault. After i told one of the employees that she gave me poor customer service she told me that she was offended and she didnt think she gave me anything less than the best. Isnt it supposed to be all about how the CUSTOMER feels? Dont waste your time with this place.

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Ashley Wilson

I thought Port City Rentals did a decent job. I never had problems with communication. However, if I want something done, I dont email people. So whenever I went into the store, I was always helped perfectly fine. The chairs for the wedding ceremony were exactly what I was expecting. The only thing that threw me off was the cost to rent chairs. But, I have never done this before, so Im probably extremely out of touch with prices. Overall, I was pleased. They set everything up and took it down when they were supposed to, so I was a happy bride.

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Miguel Sanchez

We used Port City for our wedding and reception. They were a huge source of stress. The response time to emails and phone calls is slow. You have to practically beg to get anything accomplished. A couple of times they were actually rude in response to simple questions. In the end all the equipment got delivered, but it was a huge hassle. Oh, and if you want a white aisle runner, dont use theirs. Its pathetic.

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Anonymous User

The people are very friendly and helpful, and the selection of rental items is great. We were looking for very specific colors and when they didnt have one in stock, they were more than happy to find it for us and have the company send samples so we could choose the right one. However, they are TERRIBLE with correspondence. They take forever to respond to emails.

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Anonymous User

I had a contract with this company and A Grand Affair in Foley. Even though due to unforseen circumstances I had to cancel my destination wedding Erin was more than happy to refund my deposit unlike A Grand Affair which by the way has terrible customer service. I highly recommend Port City Rental they have awesome selection of wedding rentals. A+ in my book

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Kelly Cotner

Port City Rentals is the ONLY place to work with in Mobile, AL! Taylor Crute is by far their best employee and most helpful planner. I wish I could give six stars because Taylor and the company are flawless!

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Ferrell McDonald

Port City Rentals is an awesome company! They are very responsive, helpful, and easy to work with. I would highly recommend this vendor to anyone planning a wedding or special event.

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Tabitha Harwood

Did the rental of tents and tables/linens for my daughters wedding. Super job. Stayed i. Touch during the setup to be sure it was done correctly.

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Callie Myers

Extremely professional. Great staff and great experience!

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Jermaine Brookins

Great rental company

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