Cool Touch Air Conditioning

Address:	8759 N 77th Dr, Peoria, AZ 85345, USA
Phone:	+1 623-584-3762
Site:	cooltouch.us
Rating:	4.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–4PM Closed

Location

Photos 96

Reviews 11

Frankie D

I just used Cool Touch for my outside AC unit cause it started intermittenly turning off in the afternoon over the last couple days. After diagnostics we came to the conclusion that the condenser fan motor was going bad. The tech went over my pricing options and offered their additional cost maintenance program. The tech arrived at 6:10 and after doing diagnostics, going over pricing, and the installation of the new fan, he was done by 7:20. After he left I did some research on the cost of my fan motor. The most I have seen it for sale is close to $100. Their price for the motor and install was $789. I saved 20% by signing up for their annual maintenance which after the total came out to $631 plus $15 a month for annual maintenance for a total of $646. So for 25 min of diagnostics, 20 min of going over pricing and 25 min. to install the motor I paid $546 for an 1 hour of labor or $689 if I didnt sign up for their maintenance program. I slept on it and woke up feeling like I really got screwed or gouged on the pricing. They showed up when they said they would, everyone I dealt with was nice but dont think I could use them again based on this pricing.

JaMartinez

I moved into my new home in February this year and within 2 weeks, I had enough of our old AC system. It was so loud that we couldn’t hear each other room to room and had to turn the volume up on the TV every time the unit kicked on. The breaking point was when I developed condensate leak in my attic and it was about to start leaking into my laundry room and bedroom. I had Cool Touch come out and replace both my air handler inside and my condenser outside. They also relocated my air handler to above my garage instead so now I literally never hear the unit turn on, I just feel the cool air blowing out of the vent. This took an extra day’s work for them and it wasn’t an easy thing to do but they wanted to make sure I was satisfied with everything. Everything looked great and I loved the new system. A few weeks later, I noticed something wrong with the thermostat. I called their office and they had someone there within 30 minutes to fix it. It only took about 20 minutes to make the simple fix and it has been great ever since. I highly recommend this company for all your Air Conditioning needs.

Brad Wilembrecht

Cool touch came out to our house and determined our A/C unit needed to be replaced soon and told my wife it would range 6-$8,000 our system was still running so my wife said she would get another price on the unit to price check them. The a/c technician said he will send over his sales guys to talk to her and she said no I want to talk to my husband and get another price. He responded ok..... SO my wife and I were up north later that day visiting our parents and we got a phone call from the sales rep letting us know he was outside our house and when we would be back to talk to him we told him we were getting another price to price check and he didnt seem happy about it. Needless to say they are an extremely pushy company and not honest I got a new system installed for 3,000 and it is a bigger unit. Honestly find a different company to use unless you just have money to throw away.

Cheryl Garrett

When our AC Unit went out, my son went on the internet and found Cool Touch. We called and they sent a tech. out to my house right away! He was very efficient and explained everything to me. I ended up having to get a new unit but, with the help of Shawn, picked out a unit that saved me a ton of money. They delivered two window units, for me to use at no cost, to help cool the house a little until they could install the new unit. They were here by 7:00 am and everything was done by 9:00 am ! The guys that installed the unit were great! I would recommend Cool Touch to EVERYONE !!! Prompt, Knowledgeable, Reasonable prices, and great people ! Love this place !!!

Cheryl James

Recently had Cool Touch out for a routine AC check. Have not used them in the past. They found a couple issues (with my 18 yr old air handler) and coils in the outside unit. I ended up purchasing the one year service contract, as with the discounts on the parts I needed, and the AC check fee, it ended up approximately the same cost as just having the one time check. Now I have the comfort of knowing I have two more routine checks in the year and special priority scheduling, including emergency situations. The tech that came out was friendly and professional. Definitely recommend this business.

Matt Deloff

I used Cool Touch to come out and inspect my A/C unit before we get into the warmer months here in Phoenix. The technician arrived on time and was very professional. He looked over our unit, serviced it and made sure it was ready to handle another hot summer. He was very informative and took the time to explain things I otherwise wouldnt have understood. Our cooling system was in good condition and only needed to have regular yearly maintenance. I loved that he didnt try to sell me on things that we didnt need. I highly recommend giving Cool Touch a call.

Jim Sorg

Although they were prompt, friendly and knowledgeable, They are horrifically overpriced! They wanted to charge me $1200 for parts that cost about $200 (retail) and labor that would take about an hour. I have done A/C repairs for myself in the past and just didnt want to mess with it . but... for $1000 I figured I would do it myself. So, It cost me $59 for there tech to tell me something that I already knew. Oh yeah, They offered me a discount if I signed up for their $30 per month maintenance plan.

Jennifer Robinson

Way too over priced for under rated services. The maintenance tech was very polite though. I was not going to pay 160 on top of the 90 already paid to get coils cleaned that take 20 mins to do myself. He also have me a simple, everything looks good. No details. Spent less than 5 minutes on the roof and did all the supposed "tune up" work in that time. Just seemed fishy so I sent him in his way.

Mark Nilsson

Tim Lime really helped me out with my A/C problem and they really know the product line including Goodman and Amana. Other companies wouldnt help because I had an extended warranty and they didnt want a problem collecting from the warranty company but Cool Touch has worked with the warranty companies and thats a plus for an A/C company.

Taylor Major

I really impressed from Cool Touch Air Conditioning. Last month I called them for my AC repair in Glendale AZ. Their technicians were very professional and knowledgeable more than my expectation. They were punctual and quoted reasonable price that is flat me. I will use them again in future and highly recommend them to everyone.

Ronald Bierman

Cool Touch Air Conditioning people were very courteous, and helpful in explaining what was needed to fix our broken A/C unit on our house. They quoted a very reasonable price for the broken parts and completed the work in a timely manner. Overall, they were great. We will recommend to our friends..