Firestone Complete Auto Care

Address:	711 Front St, Conway, AR 72032, USA
Phone:	+1 501-358-3489
Site:	firestonecompleteautocare.com
Rating:	4.1
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM Closed

Location

Photos 22

Reviews 21

Joshua Krolikowski

Very honest, friendly people. Quality service. On more than one occasion, the mechanic (Joshua Grimes) has gone out of his way and spent extensive time dealing with the miscellaneous complications my older car now has. He has even driven to local auto parts shops for materials needed to extract seized bolts and has replaced parts broken in the process of repairs (likely due to preexisting wear and the ridiculously tight configuration of mechanism components on so many import cars from the 90s). On any of these occasions, they could have cheated me by charging me for extra work or lied and said theyd found additional broken components. Instead they honestly tell me what happened, educate me on what had to be done, show me what was done, and never charge me more than the initial agreed upon price. Trust these people for any of your routine maintenance or needed repairs (w/in their scope of practice... Im not sure they do everything a private mechanic would do - but ask these folks first!).

Zach Blanton

This place is a scam shop. I took my car in to get the power steering fixed. I was expecting around $500 in repairs to be done. They called me and told me they found all this other stuff that I had never even heard of. They said it would be $1800. Now, I am a college student at UCA and some people think they can pull the wool over your eyes when youre young, but not me. I told them that was a lot of money but they assured me it was all essential to my car functioning properly. Being the cautious consumer I am, I got a second opinion from another mechanics shop in town. They basically told me that half the stuff Firestone was trying to charge me was not necessary at all. In the end, the other mechanics shop did the work for $605. Do NOT go to Firestone unless you want to be overcharged and taken advantage of.

Anonymous User

I took my car in to the Conway firestone for a free tire rotation (free for the life of the tires), an oil change and an alignment. They said my tires were bad and refused to rotate them. They said my caliper was cracked and leaking break fluid and that i needed brakes and belts. When I left I had an estimate for $2000.00 worth of work that they claimed needed to be done. I took that estimate to Dales Auto on Dave Ward and they checked everything on the list and found there was nothing wrong with my car. The tires were fine, the brakes were fine, nothing was cracked or leaking and the only belt they said I needed was the AC belt. Dales didnt even charge me for the second opinion! In the past I got my tires and oil changes at Firestone, but from now on, Im going to Dales!

Penpark Kanchanakaset

Ive been here a couple of times; and the first handful of time were a meh experience, nothing memorable or worth mentioning. I just got through getting an oil change today and was planning on replacing a tire I thought had a nail in it; not sure if theyre under new management or what, but the gentleman helping me was so nice, helpful, and definitely worth mentioning! He took the time to search for this nail that seemed to have fallen out without any repercussions to my vehicle, and informed me that I wouldnt be needing a new tire today! AWESOME SERVICE AND VERY HONEST. THANK YOU!!

Charlie Wagner

I highly recommend these guys for tires. I have done research on tire prices all over Conway on multiple vehicles and Firestone is always one of, If not the cheapest place. I took my fience s tire in a few weeks ago and they patched it up and informed me that the tie in rod was badly needing repaired. They didnt care if I had them fix it or did it myself, they were simply concerned about her driving it. I ended up just doing it myself, but am thankful for their care.

Beth Layton

Im giving 3 stars only because they do the work quickly and well. I go to them for tires and oil changes. However, their customer service leaves much to be desired. This is a shame because in the past weve received very good service, but this time around we had someone at the desk who was either unable or unwilling to give us the information we needed. They did the bare minimum of what was asked and did not offer any additional information. Disappointing.

Tom Kirchoff

Its nice after calling around to find someone who does what they say. Cheapest quote around. Left earlier then what i thought and 50 dollars cheaper. I go to firestone for all my tires. They last longer balance with little to no weight and their service is great. Its like they appreciate you coming there. I have owned 57 firestone tires and never had a blowout or defect. I run 10 ply truck and trailer tires.

Jason Wilson

Giving Firestone another shot.. 18 Aug 2016. Was told they opened at 7am. Their website says open at 7am. Here is am sitting at the front door with the lights off and door locked at 7:10. When will I learn. Remarkably slow. Vehicle went right in for an oil change and tire rotation. Took almost 2 hrs to complete.

Mike Cormier

Always friendly and work to get everything right. Had chances to charge me for services I wouldnt have never known that werent necessary. They fixed the wire that another shop left off for free.

Barry Melton

Easy to speak to employees and explain your problem to have the solution explained and then executed professionally. In and out was very fast friendly and complete. Great job

Farnk Ewe

8am appt. They were fast, accurate, and charged what they estimated. Also gave me an online rebate for 10$. Tops!

David C. Drake

Been here twice and had great experiences both times. Impressed by their honesty and quick, quality work.

Dracale

Taylor the manager is great. Needed some service done on my vehicle and he got it done pretty quick.

Glenn Waterworth

The MOST professional staff Ive EVER encountered at an auto shop. These folks need a promotion!

Crystal Ahrens

They always have a best service! Quick, efficient and you can always find great coupons too!

jessica maleah

Good people, quick, straight-forward service. And they gave me a great deal, thanks guys :)