Purrfect Auto Services

400 S Baldwin Ave, Arcadia, CA 91007, USA

Address:	400 S Baldwin Ave, Arcadia, CA 91007, USA
Phone:	+1 626-446-4464
Site:	purrfectautoservicearcadia.com
Rating:	3.3
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM Closed

Location

Photos 100

Reviews 8

Cat Manabat

Im adding my Yelp review here on Google Local Guides because I spoke to a friend who had a bad experience here recently--I said, "Why would you go there, it has consistent 1-star reviews." She told me it was a 3.5 (she thought: good enough when you just need a few things checked out). Come to find out on Yelp all of the 1-star reviews are suppressed due to their algorithm...and possibly its because of so many first-time Yelpers being moved to give this place a review. AVOID THIS LOCATION. Really wish that I had visited Yelp (edit: and read even the non-recommended posts) before going into this place! My boyfriend had been needing to get an oil change for his car, and while he has a place he likes near his house and I know a few spots near mine, we happened to be near the mall and this just seemed so convenient! So very wrong--stick to who you know, people! Oil changes take 20 to 30 minutes at the most. Even then, I feel like we were pretty patient, not grumbling about it too much, even though we had somewhere to go. They gave a 30-minute estimate for time and it took them over 50 minutes. The mechanic even gave some attitude when my boyfriend was surprised that it wasnt ready when we got back from killing time at the mall. Seriously? Get over yourself. The guy at the front was nice enough, a tad curt when explaining the pricing, but I figured it was just a busy day. Fine, they upsell you. Even the dealer and your local mechanic will do that a little. But they push the same transmission fluid crap to every person who walks in there (I know, I overheard the mechanic giving the same scripted line to the people next to us...sounds iffy). At least change it up? Now heres the worst part of this experience: As soon as we got back on the road, it really seemed like something was wrong. In all the oil changes Ive gotten (and the ones my boyfriend has gotten for that car), Ive never experienced such a loud engine afterwards. It revs up really weird now, and my boyfriend has now decided to go to the dealer to check if any harm was done. We wouldnt be thinking any of this if it wasnt such a weird experience and if the place didnt seem so shady. It could be something harmless or something far more serious. If this turns out to be a more serious issue, Ill definitely be reporting this place. I wouldve waited to write this review until he gets the car to the dealer, but I just needed to warn people. I never give one-star reviews to places that at least try to provide quality service and the attitude as well as the time delay are enough to warrant this one-star rating. ***I cant believe Im saying this, but seriously... trust your gut--this place SEEMS pretty shady because it IS.***

Amy Elias

I have been to this auto repair shop twice and have friends who have gone here a few times. Every time I went to this shop something bad happened to my car. Now I am no car expert but I do know when I am being taken advantage of. I went for a simple tune up on my Infiniti and once I took my car home it had engine problems. The spark plugs were not firing correctly. When I returned it, they kept my car for over 4 hours and still couldnt fix it, instead they proceeded to tell me some other part of the engine was acting up. Needless to say both of my experiences resulted in me going in for one minor problem and them telling there is another problem. So I assumed they were just trying to find something else for me to pay for. Highly disappointed in this auto shop. But I will say if you need someone to look at your car quickly by all means go here, but be prepared for a laundry list of "problems"

David Holland

My female client came in for an oil change and was told that she needed a gas filter as well. She was quoted $20 for the part. What she was not told that there were labor charges to install the part which added significantly to the part. Little did Purrfect know that their client works on the air with a major radio station in Los Angeles. Purrfect Auto is getting serious bad press for "inadvertently" not telling the entire truth and quote the entire price. It is not that this lady is defenseless, but I believe that she was taken advantage of simply and purely because she was female. That, by the way, is what she is telling her listening audience as well.

Samantha Goodsell

This place is the ABSOLUTE BEST! Great prices, honest, and fast! They fixed my ac in the middle of summer and with most places that would cost an arm and a leg but not here. They had my car back to me in 30 mins ac ice cold! After that visit I brought in two other cars both with reoccurring ac problems, no other mechanic could figure out why the ac in these cars kept breaking. Purrfect Auto got to the heart of the problem in no time at all, were clear in their explanation, and beat all the other mechanics prices. Sounds too good to be true I know but all 3 cars have been working wonderfully for the past 9 months! Absolutely no problems at all!

Aamir Dhalla

Went to visit a friend at the mall and saw this spot. I was in desperate need of getting an oil/filter change and when we decided to go watch a movie, I figured why not get all the work done while we were inside. Saw the yelp reviews, so I was a little hesitant- but the price was good, location was convenient and the guy in the front made me feel very comfortable. Got my car worked on and it was ready and waiting by the time I walked out of the theaters. I dont live anywhere near the area, but I wish my local mall/theatre had a convenient car service spot located near by!

Cindy Rover

Not honest. I go in for an oil change & they say I need a new axel, I didnt purchase it because I was in a hurry, I had to bring my car back the following day because it was uncontrollably leaking oil (didnt seal up the oil change properly) and another mechanic says oh no, you dont need an axel, however your brakes are bad. If I would have bought the axel the previous day, it would have been a complete WASTE of money $200+ down the drain. What happened to honest mechanics? Dont waste your $$ here

Sasha Rawji

I had tried this place a few years ago and was not satisfied... But I heard there was new ownership so I thought I would give it another try because of the convenient location. Im glad I did because the new owner was very nice and helpful. They answered all of my questions honestly (which a lot of shops wont do) and did not try to rip me off. My car was fixed while I shopped in the mall next door - easy and painless. Definitely would come back.

Henry Botzbach

Kelley(manager) met me on entering the shop greeted me warmly accepted coupon for oil change and expeditiously performed the task and the requested tire rotation. A short walk (mall) to McDonalds for a coffee and pastry while waiting (less than an hour ) A review of future auto services needed will be sure to return there in timely fashion. Couldnt be more pleased with the service provided Henry