Gateway Cleaners

207 E Imperial Hwy # C, Brea, CA 92821, USA

Address:	207 E Imperial Hwy # C, Brea, CA 92821, USA
Phone:	+1 714-671-7871
Rating:	2.9
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 8:30AM–5PM Closed

Location

Photos 4

Reviews 8

Kathryn Branman

Patronized this establishment for about 8 years. In the past year their quality plummeted. After they destroyed a wool scarf by hanging a heavy tag from one corner with a giant safety pin, creating a bug hole, I spoke with the owner, Neil, who promised to reimburse me for a replacement. I followed instructions and he put a $65 credit on my "tab". Thereafter, his crew crushed three buttons on one of my husbands shirts and replaced them with cheap white plastic buttons and didnt confess to the deed (the buttons on the shirt were brownish tortoise-shell looking, not white), delivered a tuxedo shirt with smashed cuffs and dirt on the collar and starched everything despite my standing "no starch" order. I told the owner I really could not continue using his business and asked for a refund of the credit balance. That was a month ago. He has told me twice that he mailed a check to me - no check has ever been received. I would have given them a bad review for their terrible cleaning performance but now I have to add dishonesty to my complaint.

Anonymous User

They are friendly until they ruin your clothes. At that point, its your fault and they dont return calls, a rude when you walk in and want nothing to do with you. I brought my down coat in to be cleaned and it came back deformed and stained, as if someone had put it through a dirty dryer or something. When questioned, the owner claimed I brought it in looking like that and refused to speak with me. Not only was I horrified at the lack of service, I lost a $200 coat. If you care about your clothing, dont take the risk of bringing them here.

Todd Beckley

Weve been going to Gateway Cleaners for years and have NEVER had a bad experience. The clothing has always come back looking sharp and when buttons are broken or missing they are happy to sew on new ones. The place is always busy and by the amount of clothing on their racks, they have a large number of customers who undoubtedly feel they way I do.

jessica marks

Amazing service, quality, fluent in English and a great owners!!! Took in a wedding dress cleaned somewhere else (to save money) and not cleaned well at all. I left It at Gateway and the owner got back to me in 2 days quoted me a price and date to be done. Went to pick it and was truly amazed how good and clean it looked.

Anonymous User

My husband took 7 of his silk shirts there and all came back wrinkled looking, stained, and some even had small tears at the seams. We will never go to them and now were trying to figure out how to replace over $500 worth of silk shirts. Do not go there if you have any sort of expectations, even low ones.

Frontier Internal

I have been going to this place for few years. They do a very professional job every single time. Their owner and staff are very friendly. Great customer service.

Baljit .K. Singh

over charges in price that indian guy rude person never go back again he protects his rude girls working for him and over charges

Daniel Eidsness

Closed on Sundays