Ulta Beauty

5927 Sunrise Blvd, Citrus Heights, CA 95610, USA

Address:	5927 Sunrise Blvd, Citrus Heights, CA 95610, USA
Phone:	+1 916-535-0021
Site:	ulta.com
Rating:	2.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 73

Reviews 17

Heather Gray

If I could give negative stars I would. Lets begin from the beginning. Not once, was myself or my friend greeted as we walked in. As we were looking for what we had came for, I had to flag someone down to come and "help". We needed a color match and well.... I guess you cant get one of those here! The color was so completely off and wrong it was hysterical. We ended up just going with our original same old foundation. Now when we were checking out they had one person at the counter with 10 people in line. After a few minutes the Associate Manager came over and was clearly annoyed that she had to help since she was supposed to be on a break. She was cold and not very friendly at all. The other girl at the counter didnt even tell me my total just stood there and talked with this associate manager that was helping my friend. The real thing that completely threw me off was the rude comments about the guy who had just walked in. ( I assume the store manager?) How the hell are you going to talk crap about a manager in front of customers? This was the 3rd and last time I will ever come to this location. I will stick to Sephora for sure. At least you get treated with respect and a smile. Oh and once I got back home, I realized I had points on my account that I could have used but was that brought to my attention?... Nope. and returns are ridiculous. Making people log into their actual ULTA account to get the information when you have the shipping slip and packaging? Very weird. Lets hope this location gets some much needed help on customer service and the biggest thing... KNOWLEDGE OF MAKEUP!

Katherine Benezra

Kay an older hispanic woman completely ruined my hair. I have curly hair. Curly hair is different that straight hair. It ABSOLUTELY CANNOT BE CUT THE SAME! I DONT EVEN KNOW WHAT SHE DID. she left one side longer than the other and the way she cut it completely separated all of my curls!!! To top it off she fluffed and styled my hair like a 70+ year old woman. She did not scrunch my hair once!!!! She had clearly never cut curly hair before. Kay had no knowledge of curly hair. She messed up my hair so bad even curly certified people are having a hard time figuring it out. In my opinion KAY should deffinitely be fired. She was helping the bleach blonde net to me with her client while she was cutting my hair. She also chopped off a huge 4 inch chuck from the left side that frames my face!!! KAY NEEDS DRUG TESTING! And i feel the manager needs to be drug tested too for keeping her on staff. Im beyond mortified. #toolongtogrowback

Darci Rae

I went to the salon and had Christina (recommended by manager), do a root color, cut and style--SHE CHOPPED THE HELL OUT OF MY HAIR-COLORED IT THE WRONG COLOR-I MADE A COMMENT BUT DID NOT REALIZE HOW BAD IT WAS UNTIL I WENT TO A MORE EXPERIENCED STYLIST AND WE TOOK PICS OF THE BAD CUT SHE DID ON ME. , I THEN CALLED AND WAS NOT OFFERED TO HAVE IT FIXED-SO HIRED SOME ONE ELSE TO HELP FIX IT..AND ULTA REFUSES TO MAKE ME "WHOLE" -I AM ALREADY OUT 3 TIMES THE AMOUNT I PAID THEM AND MY HAIR WILL NOT GROW BACK TO THE WAY IT WAS FOR ABOUT 3 MONTHS--WHAT A JOKE--WHATS WORSE-IS CORPORATE IS RUDE AND HAD I DONT CARE ATTITUDE!! ULTA IS A JOKE--I WILL DO ALL I CAN TO SLAM THEM AND WARN THE CONSUMER--THEY TAKE KIDS RIGHT OUTTA SCHOOL AND SAY HOW GREAT THEY ARE-NO STANDARDS, NO XTRRA TRAINING--STAY AWAY FROM ULTA IF YOU KNOW WHATS GOOD FOR YOUR HAIR!!!!!!! AND YOUR WALLET!

Anonymous User

I had the best customer service. I needed to return some items and didnt have the receipt, the gentleman that answered the phone was very helpful, gave me the number for customer services. The woman with costumer services was also very kind and helpful. She told me that a receipt would be e-mailed to that store and I would be able to do my returns. Thanks to the Ulta Rewards card. I will share this type of customer service with all my friends...

Nicole Goldenberg

I called to ask if their sheamoisture was on sale and they said yes, it was buy one get one 40% off. I drive 20 minutes to the store and it turns out its not even on sale. This was my first time visiting an Ulta Beauty and its my last. They also dont price match with their own online store. Dumb.

Desiree Michelle

They seem to always be out of stock even when I come back in on shipment days. Every now and then their are workers that are friendly and helpful but most of them have bad attitudes and feel hostile. I come here for convenience but I try to avoid this place as long as I can.

Courtnee Houston

Honestly I hate how messy/unorganized this store is (I hate seeing makeup smeared everywhere and THINGS NOT BEING LABELED WITH PRICES) but otherwise the selection is pretty decent, they carry almost every NYX item I could want! But again things are very messy and dirty.

Elaine Sanchez

NEVER have any of the "drug store" products in stock. Kind of annoying... And if you do want a certain product, you have to pay for the shipping... They should have a kiosk in the store for you to buy stuff they never carry in stock.

Jessica Hayes

Its not very clean in here most of the time but they are working hard to make it look much better. The employees are usually really helpful but this is not my preferred ulta to go to.

Anna Bleh

Busy days are the worst when you need help finding something. I had a better chance finding the product on my own. Customers are sweeter than the actual employees honestly.

M Dow

This is a really nice Ulta store they are very helpful also lines are not bad during the week. Weekends can get somewhat hectic. Most everything advertised is in stock.

Torri

I had my haircut by Victoria with the pastel tips. She did an amazing job. Victoria took her time and didnt get scissor happy. Overall I am very happy.

Cat Andresen

The manager in beauty is very helpful and sweet Ididnt shop here for awhile because of the attitudes but it seems to be getting better now.

Bry Herogo

Great skin care products have an amazing esthetician by the name of Brooke she is phenomenal and big thanks to her my Skins amazing

Tanisha Eskue

Amazing people and service

Carol Anderson

Very friendly and helpful

Carrie Lopez

Love this store!!