G&D Auto Collision, Inc.

2085 Placentia Ave, Costa Mesa, CA 92627, USA

Address:	2085 Placentia Ave, Costa Mesa, CA 92627, USA
Phone:	+1 949-642-6954
Site:	gndautocollision.com
Rating:	4.9
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–4PM Closed

Location

Photos 16

Reviews 5

Courtland Llauger

Run for your life !!!!! Horrible customer service and the worst body collision repair I have ever seen! This was the worst experience I have ever had in business in 35 years. I picked up my car ..... it was completely filthy dirty, the body repair work was much to be desired the paint has "runs" in it. I noticed that the owner Angela was very nervous and it took over an hour to just pull my car up and when she drove it up she opened the drivers door and hit the mailbox and chipped the paint and dinged the door, then rushed me into the office and I said I wanted the check out my car she replied "the money the money" . I realized the car was running and after I reluctantly paid the balance I drove away and felt unsafe driving the car. I showed the work to 3 other body shops and they verified that it was not quality work, it seemed to be in worst condition then when I brought it in for repair. The car was not " in alignment", I paid for an alignment - I paid for suspension work that was not repaired accurately, I got a second opinion from Fletcher Jones Mercedes - and they did verify that what I paid for was not done right and I paid for work that was never performed. When I confronted the owner Angela she immediately said dont take it to Fletcher Jones Mercedes " they will find things" and then I realized that I needed to pay for my wheel alignment again "that I paid for" "that was not done".... I paid Fletcher Jones an additional $800 + I paid a third party auto repair an additional $ 700+ for repairs -- after I paid GND approximately $5000. all I got was a run around.... then she offered to write a check and was concerned that I wouldn report her business to the Bureau of Automotive Repair bar.ca.gov. She stated that she has "receipts" for my parts.... but I never saw that.... she first offered $1000 because she admitted that all the repairs I paid for were not done, then she said that she didnt want to refund me $1000 she offered me $700 refund and forced me to sign "a release authored by her attorney to not sue", under duress I signed it because I needed desperately my car back.... she also stated that if I try and sue or report her and GND that she has "lots of attorneys and they will help her " and she also stated that "I better not try" Lesson learned --- never again will I ever bring a customer or family member or refer anyone again I am still paying for additional repairs....... my car is still missing parts..... but I will have it completed by a more qualified auto body and repair ! This was the most horrible business transaction I ever experienced ---- I am the customer and I felt like this was a bad movie..... buyer beware....

Kam Ian

G & D Auto Collision was a pleasure to work with. Its a family run business. Originally I was going to go to a Toyota Dealership. But I was referred there by a family member whom works at KIA/Hyundai. Im so glad I took his advice & went to G & D Auto Collision. Angela the owner is extremely friendly & willing to work with your needs. I was backing out of a drop off zone & hit a concrete pylon in my 2015 Toyota Tundra. The pylon went through my wheel well & caused extensive damage to my truck. I had to pay for these repairs out of pocket because my insurance had lapsed. Angelas pricing was about $1,800 less than my other estimates. Angela also has a great hook up for getting you a rental car as well for about $20/day. Which helps since most insurance companies only give you about $15-$35/day towards rental cars on average. She looked for every way to save me money without compromising the integrity of the repairs. Ive had plenty of experience with body shops in the past & I can strongly recommend G & D Auto Collision. Thanks Angela for working with me on price & your excellent customer service!

Monique M

Talk about a Mom & Pop store... Except that Mom seems to run the place by herself, not counting a toddler grandson in tow. And that the place is huge! This was the best experience with any car repair places imaginable! Ive had my share of incredably obnoxious and inefficient robbery dealerships. Ive visited a couple of bodyshop over the years asking for an estimate to have some scratches repaired before a sale. Robbery with a smile. No such things at Angelas place. She tells you when to come. Somebody is ready to start working on your car. I asked how long it would take. Hour and a half, she said. They only had to switch out a damaged bumper. Hour and 20 mins later, the mechanic walks into the comfortable office with seating area. All done. Very reasonable bill for the work. We provided the part ourselves. I know, it was a small job. But you can feel how easygoing the place is. No shouting matches, no stress, no tons of needless paperwork and endless phones ringing of the hook. Its like having your car repaired at your grandmas house. I will tell gladly all my friends about Angelas!

GEORGE LLAUGER

I was highly referred to G & D Auto Body from a good friend of mine back in 2004. I have a few automobiles, and I need to tell you I a perfectionist. one of my cars is a corvette I have owned it for 15 years and put quite a bit of money and hours in perfecting it. After my first encounter with G & D I have returned year after year. I remember bringing my mercedes, last year and once again I need to tell you I am very serious about every inch and scratch on my vehicle. The patience the service and quality is above and beyond the average auto body shop. I am going on 9 years 7 vehicles in and out through 9 years of service with this establishment. I highly recommend G&D if you are looking for a one stop forever auto body shop, with a family oriented atmosphere this is the place. Angela & George and David & Jonathan are great. They are not only my Auto Body Shop, but my friends today. 4 Stars across the board holding the 5Th one in my hand ready to deliver on my next visit whener I need it. The Laguer Family Mission Viejo, Ca

Sienna Entertainment

Im so appreciative of Angela & her family at G & D Auto Collision, I just had to write an update to my previous review. My vehicle repairs came out just like new. Because of unexpected difficulties on my part, It took me way longer to pick up & pay for my vehicle, like 8 months to be exact. My insurance had lapsed which left me with a few thousand dollars to pay for the repairs. Angela the caring person that she is, knew this & gave me a considerable discount. Even though they didnt have the room, Angela stored my vehicle to help me out while I was able to get back on my feet. On top that, she didnt charge me a storage fee either. I cant thank Angela enough for going out of her way to help me. So thank you again Angela, youre the best! To anyone reading this review & thinking about bringing your vehicle to G & D Collision, They are awesome, great prices & excellent work. If youre a past customer, leave these guys a nice review, they deserve it! Thanks again Angela :)