Address: | 758 W 19th St, Costa Mesa, CA 92627, USA |
Phone: | +1 949-646-7431 |
Site: | neptunesociety.org |
Rating: | 4 |
Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed |
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Dustin Milberg
I originally had a horrible experience with the Neptune Society. After my sisters passing, our sales rep treated my mother and me with no compassion or care and treated us like a number. My original review did not look like this. However, it was seen by the Neptune Society executive director and he made the situation right and he did it in a dignified and respectful way. As I understand it, original person with whom we had been dealing is no longer in their employ and can never treat another family so poorly again! While I hope I never have to use their services again given the business that they are in, they did make it right and I am appreciative of the lengths to which they went!
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Susan Tuttle
I cant believe how rude they were. Especially the manager. I think that his name is Scott, not sure of his last name as I didnt stick around long after the not so friendly welcome. Im not sure if it is because Im black but Scott kept asking me how much money I was willing to spend and smiling. I went there to gracefully put my mother to rest and get treated like just because Im black that I dont have any money.
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Anthony Devincentis
Incredible service. They have a prompt cremation service and were easy to contact.
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Mary McKinley
Wonderful, kind and caring. Great customer service.