Playa Vista Car Wash

6900 S Centinela Ave, Culver City, CA 90230, USA

Address:	6900 S Centinela Ave, Culver City, CA 90230, USA
Phone:	+1 310-915-0303
Site:	playavistacarwash.com
Rating:	3.7
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM

Location

Photos 100

Reviews 5

Brett Freitas

NEVER PURCHASE ANYTHING IF YOU WANT TO BE ABLE TO RETURN IT FOR ANY REASON!!! Ive been coming here for the past 2 years. Not really for any reason than its a bit cheaper and not quite as long a wait than Westchester Hand Wash. They do a decent job washing the car, but Ive spordically had issues with the customer service. Nothing major until today. The manager, Kevin, refused a refund for a deck of gold playing cards (which by the way, DO NOT PURCHASE). They are poorly made. I purchased them as a present for my brother and the FIRST time I took them out of the card box, the box fell apart and the laminate on the cards was peeling off. I gave them to him on our vacation together. I came back 11 days later (right after my vacation) to return them (after all they are a $30 pack of cards, I would hope that they wouldnt fall apart after the first use.)! I called while on vacation, stopped in the day when I returned, and then again today (previously the employees told me I needed to speak to Kevin, because there was a no refund policy.). Kevin came out to meet me and said they had a strict no refund policy. I explained to him that the cards are defective and this is not a situation of just wanting a refund. I showed him the box and the cards and he says "Did you not look at the cards before you purchased them?". This is funny on multiple counts, because first of all, who opens the card box for a set of cards before you buy them? Secondly, I wouldnt have started to play a hand of cards right on the spot, so there is no way I would have known the laminate was defective. I told Kevin if that was his decision I would not ever come here to wash my car again, nor recommend to anyone I speak with. In a customer centric world I can not believe how I was treated or the fact that he was willing to sacrifice all the repeat car wash business. Poor decision, but I would rather find out on a pack of cards than if something happened to my car!

La Toya Morris

Oh, I will never return! I am a female in a brand new Mercedes paid to get the car waxed, a convertible Rolls Royce which I see pulling up as I come out the door to go to the gas station to get a snack has pulled up to get their car washed. As my car comes around and finished getting washed, they park it in an open garage, then I see this Rolls Royce shortly after trying to also park it in the garage so my car was moved over to the left to make room for the RR. My car is just sitting there while 3 workers are working on the Rolls Royce and my car is left alone...Really? Oh youre messing with the wrong lady. I asked to speak to the person in charge and I cant remember his name but he was Bald headed and not very tall. I told him, this was not right and I didnt appreciate the way I was being treated. He kept looking at the services to be done in each car until he came up with an excuse in his mind. The guy in the RR was a ball player vs myself a healthcare professional. Then he told his workers to start on my car probably because my next step was to get a refund and take my car elsewhere. Long story short. There was no excuse for this and although I have been coming here before there was a change in new ownership, I will not come back. I am no ball player but I am educated and certainly spent more money getting a bachelors and medical degree. I refuse to accept less. To the owners, be careful who you have running your business because there will not be any business if your management team doesnt provide customer satisfaction. Well you have lost an excellent customer who gave superb business. When the owners are away the employees do play and the business will take a lost.

Emily Fang

On October 3rd at approximately 12:20pm, my vehicle was damaged after using the Playa Vista Car Wash service. The damage caused was a large scratch on the hood of my car, which I did not notice until I had returned to park at work. Upon seeing this scratch, I returned to Playa Vista Car Wash in order to file a claim. I was told by Manager Luis Diaz that I could not do this unless General Manager Kevin Shaw was present. In the mean time, Playa Vista Car Wash workers attempted to buff out the scratch, which was kind of them, but ultimately did not solve the problem. Dorothy Roble told me that Kevin Shaw would be at work on Tuesday (10/4) at 8:00am. I showed up at that time and the woman at the front desk informed me that Kevin Shaw was not at the car wash and would not give me his email address to contact him. On October 4th, I took my vehicle into an auto body shop for an estimate of the damage, which came out to $750. The top of the hood is a difficult place to scratch by normal driving means; I believe there is no denying that the damage was caused as a result of a machine within the car wash -possibly a faulty one. I have time-stamped photos of my car before and after the car wash. I have asked to meet with the Kevin Shaw to civilly negotiate reparations. I do not recommend this car wash to anyone at this point in time. Please see the photos I have posted on Yelp for reference of my negative experience at the Playa Vista Car Wash.

Clint Davis

Service here appeared ok but underneath was horrible. Theres apparently a new group of managers, owners. Oil changes are no longer available. I understand construction is going on but if you sell and represent a service you need to complete that service. Stop there on Saturday for the $74 Express detail. Even paid $5 extra advising them I wanted to make sure all of the interior was thoroughly cleaned and armor all. This was also supposed to include a carpet shampoo. Apparently their definition of shampoo is placing a wet sponge with a little soap on the carpet then using a shop vac, not even a portable shampoo and extractor, and considering this is a shampoo. The carpet still appear dirty I thought it was just sweat, but when the dirt started to rise through the water even so picking through the paper protectors they left behind staining them brown I knew I had been duped. They wet the dirt and basically left it in the carpet as they didnt properly shampoo. Now the car smells and the paper sheets are stained Brown. There were spots behind the steering wheel and the gear shift knob with obvious dirt items had spilled. In a regular car wash perhaps its understandable but for a detail especially when I pointed it out to the person ahead of time its inexcusable. I want these items redone or my money back. I will post this review and photographic evidence on every site I can find.

Anonymous User

I cant speak for those bringing in their $100k plus autos in the hopes that they clean the thin layer of dust that accumulated in the 3 hours since your last car wash with a diaper, but for an average sedan this place is quite choice. I drove my car across the country (so Im used to damn salt damage) and this is my first real wash since, and when these guys were done with it the car looked completely different and "almost new". Which is what the guy who talked me into getting the detail package said, but he was exactly right. There were 5 guys working on my car for about an hour and if I didnt interrupt them because I had to go to a meeting they probably would have made it look even better. Im now getting a new car (maybe one step under the diaper action) and I will definitely bring it here for their regular cleaning packages. There were a lot of high-end vehicles going through the place and the customers all seemed happy. If you wash your car 3 times a week this may not be the place for you since it is slightly more than the $3.25 wash when you fill your tank, but if you wash your car that much you have mental issues anyway, so do it.