FedEx Office Print & Ship Center

Address:	1111 Riley St, Folsom, CA 95630, USA
Phone:	+1 916-983-9898
Site:	local.fedex.com
Rating:	3
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM

Location

Photos 18

Reviews 19

sherri wasson

Very poor customer service, very rude and they act like you are putting them out. I was shipping a package and the supervisor or Manager ask what was in it and I told him it was rocks not breakable and I ask him to scan and give me a receipt and he said I would have to wait and went into the back room and I finally left after 20 minutes. This is not the first or second time he has done this. If he doesnt want the job quit. I now go elsewhere where they know how to treat people. I will never go back if he is still there. A lot of people talk about how rude he is. Dark hair glasses. He even told the other person working not to scan it and he would get to me.Wow management needs to send in undercover people and see what he is doing to your business...

Anonymous User

Very low quality customer support and courtesy. They seem to print it as quickly as possible w/ out really giving much input on paper quality and pricing options. In short, they dont really care about your project. I have been here several times and each time I regret going there. I will never go there again unless its really late at night when there is no other option to print. Their prices here are really high for colored ink prints and the paper quality is terrible. I would recommend going to Office Max, Office Depot, or Staples before going here.

David Sanders

I was making a drop off and the employee started shaking my box and asked me what was in it. I told him it was none of his business and that there was nothing in the box that violated laws or FedEx shipping policies. He refused to take it. I took the box to the El Dorado Hills FedEx with no problems. Since when does a shipper ask you what is inside your package? The USPO asks only if there are hazardous materials.

Phillip Kwong

Not impressed by the service at this office. I typically pre-pay my packages to be sent and always expect to get a hard time by the staff here. They seem to have a need learn what is inside the package and will typically comment about something wrong with the way the package was taped, choice of box, amount of filling inside, etc. As a contrast, the folks at UPS and even USPS are a pleasure to work with.

Ryan Juntunen

1/5 for general lack of effort. Dont expect too much assistance from staff here; customer service goes as far as "ohh yeah, I dont know" or "you probably wont find it".. money is best spent elsewhere. **stood in line for 27min while employees were "at lunch". Always an issue shipping here. I hate it. Would gladly ship anywhere else if my company had an account with another service.

Toni Raney

There is not enough help at this location. Every time I come her I am standing and waiting for service for 15 to 20 minutes.i cant stand for that length of time without having back problems. There is no chair to sit on while waiting. There is a handicapped sign, but have never seen anyone around to help. There is usually only one person working.

meetube2

they have the least helpful staff... when I wanted to find the status of an item, they made me login to a nearby computer, pay fees and get the tracking number to check the status... the employees are rude to customers and provide least assistance... I would stay away from this fedex location...

Justin Blanco

Laminates are more expensive than Staples and take days longer, you cant just call and ask a question without navigating a useless phone robot, and their printing service kiosks are either broken or horribly stupid that staff will have to operate it for you. Go somewhere else.

Michael Carter

Unfortunately, their customer service leaves a lot to be desired. After driving a phone call confirmation and a 20 minutes drive out of my way to go to this location, the person I dealt with was not only unpleasant but also left me with my scanning and copy issue unresolved.

Kirby Jr

Never have problems i use this office for shipping my ebay stuff. They never hassle me, they dont even mind if i set the package down and leave. The roseville office rejected my package i took it to folsom. Zero problems they were like it looks fine to me.

Anonymous User

I have always gotten great help from the staff at this Fedex Office. They are very helpful in getting what you need done, especially Dan. He is on the ball. This is the only place I go now to get copies or color prints done.

Hank Van Den Abeelen

Wow, just went into this Fed Office to have them print out a small sticky label to put on an envelope and the charge is $25.00. It would have taken 60 seconds. Completely empty store, really too bad.

Chris Hebert

Christine and the whole staff were extremely helpful shipping my package across the country. The service was quick and a calming.

Shirley Murray

I had several different items to duplex and Dustin Miller was extremely helpful. The whole staff was very friendly and helpful.

kevenmcinerney

Great staff and always helpful. They get busy in the afternoons but all FedEx locations get busy later in the day .

Yang yang

This center sucks. They did not give you any helps when you need something. I wont go to this store any more.

Vigneshwaran Radha

Good customer service and stationaries are also available : will go there for my printing needs

Roheen Samadi

Not many people all the time, its quite. You get to wait a little if need assistance.