FedEx Office Print & Ship Center

Reviews 8

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Anonymous User

Just when I thought FedEx couldnt get any worse than the viral video of that delivery driver throwing your computer monitor over the fence, I wanted to give them a second chance. Only to find that the customer service here from employee # 2023731 RE or RO (I didnt get her name but shes a Caucasian female with dirty blonde hair) is horrible. All I wanted to do was to ship my package the way I packed it. But she wanted to open my package and pack it her own way AND put it in her own FedEx box, just because she heard nuts and bolts shaking in my box. I even informed her that its only car parts, nothing sensitive. Then I asked her, “is it going to be an extra fee to get it repacked?” She says, “Yes.” Im all like why would you want to open my box when I packed it already, triple taped the box, put foam and stuffed the thing with paper and bubbles. I dont want you to open my box Im happy with the way IT IS PACKED. Just ship the thing. Keep in mind this is on a Friday night at 5:50 and the FedEx driver is waiting until 6:00pm so he can do the last shipment of the week. This lady was soo rude. Swear Ive never experienced anything (customer service wise) worse than her. And another time I was there I could remember Her exact face being rude to another customer. I was hoping it wouldnt happen to me, but somehow I managed to get her, out of the other nice lady that works there. So now my package is going to have to wait until Monday to get shipped out and Im going to UPS instead. Yes, Id rather wait to ship it out via UPS than deal with that mean lady again. 02/03/2012

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FADI MUHEIDAT

I have been to this office today August 4th , 2017 around 7 :30 PM. I wanted to print 2 pages , sign them and scan them. I asked one of the staff to print them for me, he said go and use the self service computers, and choose the "Basic workstation" it should do it for you. I went a head and used the KIOSK. I printed the two pages and was charged $0.70 for using the computer, and 1.18$ for the printer. Later I wanted to scan the pages, I used the same workstation , and was charged $1.75 for using it and the software was not working with the scanner, , then a staff member told me I am in wrong station, I should have chosen different option "Design station", and aI did that and got my scanned pages. It costed me another $1.96$ .. SO If you want , have to go there, ask for somebody to do it, and do not trust the staff to send you to the stations ! you will waste your time and money and then no refund will be given to you , they will tell you you already get the receipt ! !!!

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Dan Mestayer

This is the second time the counter person wanted to repackage my shipment. The first time, I just took it to FedEx in Sacramento no questions asked. All I want to do is return a package back to my company via the prepaid mailing label in the very same box FedEx delivered it to me in the first place. Last time it was because the contents shifted ever so slightly inside the box. This time she rejected it for a small tear in the outside box. Had I used brown mailing tape she would have never seen the tear. Well guess what, the Sacramento store had no objection. The previous reviewer was dead on in the description of the employee. This is no coincidence and I plan to lodge a complaint to their corporate headquarters. If I could avoid using FedEx all together, that would be my first choice.

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Christalle Morris

I tried to ship a package and computer crashed dassia said it was ok to leave it there and she will take care of my box when computer came up and also call me i waited about 15 minutes no call so i called female andwered the phone said she didnt know what box and dassia was on a ten... i went back saw my box in a corner while she was helping someone else... i was like when u tell someone you will take care of something when computer comes up and customer is waiting for a confirmation call . Out of site out of mind should never be part of customer service. That box could have been there all week if she went to break and didnt care about it when she got back heck next she would have went home after her shift was over I wont be going back there any more!!!!!! UPS here i come.

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Roy Childs

I needed to change the place for a delivery and tried to do it on line. I generated a username, password and answer to a secret question. Then I tried to log on and was told that my logon information was incorrect. So the computer offered to send the info to me if I could answer the secret question. So I did. The question was "What was your mothers first name?" I believe I know that! But when I entered it i was told that my answer was wrong! So I tried using the phone. That took a half hour as I got passed between a computer and some people. Finally, this was accomplished. Whew! Would not recommend this to anyone.

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Mj Wamhoff

If there were a rating lower than one star, in fact negative stars, they would earn rating of -5 stars. I placed an order to have a book bound on the left-hand side. Upon my return to pick up this order I found the book spiral-bound at the top. I found this to be the most unbelievable thing Ive seen in a long time. I would strongly caution anyone considering using this store to reconsider. The service is slow and incompetent. I asked them to replace the book. They said no. It seems, they say, that I signed a waiver that they were not liable for any damage they might cause. I didnt think I signed a waiver for incompetence.

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Paul Retana

I needed to write this as its really bad place to go too.Ok as many of you wrote this already same with me. On three occasions I had my box opened up because they wanted to see inside for no reason given. They also wanted to rebox my items because there was a bump on top. Now I leave because Im not going to pay them to re box something does not need it, so I take the same item to Fedx by my work in Concord NO QUESTIONS ASKED. Just dropped off no issues with my boxes at all what a difference in customer service and what a scam in this place…. I don’t even set foot in this place again.

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Danny Piazza

The staff at this location is completely incompetent.. I picked up a package from them and due to unforseen logistics I had to return the product to the manufacturer. It was under my assumption if I can pick a package up from a location I can resend it through the same location. I was told that the kind of package I was sending was not allowed on the premises because it was hazardous materials. AND that there is no way I picked it up from there that I was a liar...wtf how professional. I will be calling fed ex directly to issue a complaint.

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