Willow Cleaners & Laundry

440 W Willow St, Long Beach, CA 90806, USA

Address:	440 W Willow St, Long Beach, CA 90806, USA
Phone:	+1 562-424-5032
Rating:	1.7

Location

Photos 4

Reviews 6

Dianne M.

BEWARE! Not only is the alteration work at Willow Cleaners inferior, but they have very poor customer "service." On Sept.26, 2015, I took four panel curtains in for alterations. I spoke with the owner Peter who assured me that they could hem them from 64" to 36" with a 2" hem. The sign in their window said "EXPERT ALTERATIONS" so I paid in advance. When I hung up the altered curtains at home I found that and were very UNEVEN. While they were 36" at the sides, the middle of the curtains varied from 36 1/4" to over 37" and the curve was very evident. I returned them to Willow Cleaners the next day and Peter acknowledged that they were not correct and said his seamstress would fix them. He said the holes would not show from the first stitched hem. When I asked Peter what went wrong, he simply said "shes old." But he assured me again that theyd be fixed and redone by his seamstress and gave me the date for pickup (about 4 days later). When I went to pick them up they werent ready. My husband picked them up the next day. When I hung them up at home I found that NOTHING HAD BEEN DONE to correct them. I returned them again the next day. Peter said they had a mix up and added that his seamstress would be in that afternoon and would resew the hems correctly. When I picked them up about 2 days later they looked better. However when I hung them up at home I immediately noticed that since they are semi-transparent, I could see that the INSIDE hem is CROOKED, UNEVEN and JAGGED. Also, on close examination, the stitching is wavy and almost misses the hem in some places. Additionally, the holes from original hem did show with the light from the window. Oh, and the hems were 4" not 2". I returned to Willow Cleaners and showed all these problems to Peter. He acknowledged that they needed to be fixed and said his seamstress would redo them. I replied that I did not want this woman to touch my curtains again. She had three chances to get them right and failed. (How old is she?, I wonder.) I asked Peter for my money back and he denied my request. He said he wouldnt give me my money back because he had already paid his seamstress. I replied that I didnt care what or who he paid and reminded him that Im his customer. He still would not refund my money. I will take them to another dry cleaners/seamstress and have to pay again to have them fixed.

debbie arreola

Horrible experience!! Took daughters quinceanera dress to clean.. just the bottom part because it got dirty during the photoshoot.. So i went to pick it up..i ask is everything ok.. HE the owner said oh yes everything is fine its clean and ready..so he puts the dress in my truck.. So i left trusting them intil friday night 8/19 i open it..and its rip RIP. A $800 dress partically new.. That got dirty from the bottom only during photoshoot. . RIP!! I call him Saturday morning 8/20 and told him . all he said well theres nothing i could do. use it and bring it monday and we will fix it..OMG. Really with a big rip in it and all wrinkle.. Her event was that day saturday.. He ruin her day and my day..but thanks to my cousin and the store where i purchase the dress.. We fix it.. And iron it too.. They did a UGLY job on that too..DO NOT TAKE YOUR WEDDING OR 15 GOWN DRESS there.. Go back where you purchase the dress they will help you...

Anonymous User

I have recently started taking my laundry and dry cleaning here since Jan. 2009 and love this place. You can not beat the quality and price anywhere in the area. I have been laundering for years and finally found a place i really like. TAKE your close here if you are in the area and want to save money and time. -Neat Freek

The Empress HOA

Destroyed my favorite business suit, they dropped some sort of chemical on it, some areas got so stiff the break at touch like if it were old newspaper instead of fabric.

Anonymous User

The people at the desk are not particularly courteous. Ive taken laundry there a few times but have decided to go elsewhere.

Gabriel Hansen

$4.25 to dry clean one shirt