Address: | 242 Shoreline Hwy, Mill Valley, CA 94941, USA |
Phone: | +1 415-388-4110 |
Site: | millvalleyauto.com |
Rating: | 4.7 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–2PM Closed |
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Milos Atz
Its been a few months since my experience with Paul and Mill Valley Auto Service (MVAS). Im sorry if anyone missed out because of the delay in my review! My car broke down in Mill Valley. After leaving it overnight in a commuter lot, I nursed it the half-mile to MVAS on a Sunday and left it at their door. Throughout the next week I was in contact with Paul (and John), who worked hard to fix my car at a price that I could afford. Long story short, years of outdoor east coast life have rusted a lot of the underside of my car. The critical components are there, but as Paul made clear, "every time you have work done, there will be additional costs for materials and workarounds." I needed a lot of extra stuff, and he got it to me all at a discount. Im pretty sure I only paid for the service and major components, but the front axle he managed to scrounge for me was free. I got the car back and I was pleased. Paul took the time to put my car on the lift and show me what hed done. He reassured me that my car still had life left and was safe to drive. Over the next week I noticed a noise coming from a front wheel well - Im pretty convinced that this was caused by driving my broken car the half mile to MVAS. I brought it back (just in case) and after taking a test ride with one of Pauls employees, I had a bearing replaced. Turns out that wasnt the bad bearing; when I got the car back for the second time, it was still making the noise! They ended up replacing the other bearing for free, and did some work on my brakes as well for my trouble. I had a fantastic experience with MVAS. It was a lot of back-and-forth, but in the end it was so worth it for the patient, honest, and fair service. When you take your car to MVAS, you will be treated like family. Everyone is friendly and helpful and will take the time to explain to you the condition of your car, the work that needs to be done, and the costs of that work. Paul, MVAS, thank you for everything youve done for me and my car.
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Anonymous User
I totally disagree with Michael J.. I brought a 94 4Runner in with a bunch of rattles and noises that I wanted fixed. After he worked the labor hours listed in the original estimate, my mechanic Kenny worked for many more hours (unbilled!) just so that he could say that the truck had not got the best of him. I have never seen a mechanic take more professional pride in a job. I love these guys. I recommend this shop to all my friends.
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Tori Veach
I recently drove my car across the country and wanted it checked out, oil change, and to address a noise which turned out to be bad struts. Paul & co did a great job making sure everything was taken care of, and Paul did his best to work with me and figure out a plan for what I could afford. I am extremely appreciative of them and the massive amount of work they did and care they put into my car and me as the customer!
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Sinead Noonan
When driving off the freeway with my five year old our car literally cut out and died. So scary. My brother told me to try get it to Paul at Mill Valley Auto. He told me he was an honest guy who would take care of us. Paul and his mechanic were all of that and more. I cannot express enough gratitude for Pauls kindness and care on a stressful day.
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Anonymous User
Paul and his crew are awesome at Mill Valley Auto Service. They take great care in doing the usual factory service, as well as finding out and fixing whats wrong. Ive been taking my two vehicles there for about 7 years, and they run better than they did when I was taking them to the dealers. Plus, theyre a lot cheaper...
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Anonymous User
Been doing business with this local shop for 5 years on my familys cars and SUVs. The result of a planned maintenance program with Paul has keep my vehicles free of major issues and at far more reasonable prices than dealerships. Service with a smile is their motto and they deliver, only as a small independent shop can.
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Anonymous User
I drive from San Francisco because I can trust every bit of work on my car. Ive had minor service and larger work done. I referred a friend. His car had a problem that only the manufacturer could fix, and Paul didnt charge for the diagnosis, even though it took a day to determine.
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James Smith
Great service at a great price. I know i can trust this mechanic to keep me safe on the road. I travel from the East Bay just to bring in my car for even simple jobs like oil changes b/c they check everything for safety. This is the best auto service ive ever used.
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Christian Lopez
This is probably the best customer service I have ever had in any shop. The Manager Paul is the most reasonable and amiable mechanic I have ever met. I will be sure to come here when I need anything fixed on my car. Thank you!
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Dorn Carranza
This Auto Service is close to my office. Manager has been very helpful and honest. I left my car several times in the morning for repairs and it is ready in the afternoon. Very trustworthy and fast. Highly recommended.
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Lopez Richard
I had a great experience at Mill Valley Auto. Finally an auto shop that knows what they are doing. I couldnt have been happier with how quick they got my car in and out of the shop. Its running great now! Thank you.
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Elizabeth Koe
I had a tire pressure problem and was worried about driving up into the mountains without getting it checked. I just showed up and they helped me within minutes. Kind people run this business.
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Anonymous User
I highly recommend Mill Valley Auto Service. Paul is a man you can trust. This is especially important to people like me who know very little about auto repair and service.
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Anonymous User
I highly recommend Paul and his team at Mill Valley Auto Service. They are efficient, smart, very nice and helpful. And the price is right. Really all you could ask for.
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Michael Peterson
We take our autos for service at Mill Valley Auto, they are knowledgeable tand always give us great service. We are treated as family. Thank you, Michael
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Paula Valencia
Very good work, service. Totally transparent. No surprises, and they font push sales. Paul was very nice. Will definitely go back if I need tires agsin.
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Anonymous User
Really good auto repair shop. Not much else to add beyond what has been said here already. Simply a great place to go for auto repair.
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Samuel Jennings
Really great. Made a serious effort to accommodate us and kept in touch. Couldnt be more happy with the work and customer service
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Paul Lundgren
Im pleased they recently moved into our neighborhood. Its comforting to trust the people looking under your hood.
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Lawrence Schuessler
These guys are professional, they know cars and are going to go out of their way to help you out!!!
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Anonymous User
Asked to have a carb tuned and the guy says they cant do that. Hmmmm???? Lame
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jimmypiper1981
The wait is over!!!!! I finally found an honest mechanic that does great work
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Ricardo Lynch
Fair price and I got my car back on time! Customer service was great.
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Sabrina Dixon
Very helpful, kind and courteous. Took care of my car issue quick.