Empire Automotive
| Address: | 412 Madison St, Petaluma, CA 94952, USA |
| Phone: | +1 707-762-7577 |
| Site: | empireautomotive.net |
| Rating: | 4.9 |
| Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
Location
Photos 4
Reviews 16
MA
Mary Visco
Empire Automotive won the Peoples Choice Award in Petaluma last year and I can see why. It is a true family business and is run with caring and pride. Chuck Robfogle and his wife Patty and his son Chris are unbelievably warm and compassionate. They really care about us the public who have concerns about our cars. They are not out to gouge us or get rich. They just really want to help. I LOVE THESE PEOPLE. The staff = Meghan, Cleve, Jackson, Jeff, Gerardo are just incredible. And the best part is that if you have to wait they have the greatest waiting room with TV, coffee , treats, magazines, newspapers, wifi etc. If you need a ride, no problem. They even transported me to Rohnert Park when I needed it. They have kept all of our vehicles running beautifully and I couldnt recommend them more highly. Believe me you can trust your vehicles to this shop. They are the best!!!
DA
Daniele Strawn
My husband and I moved to Petaluma in 2012 when we still owned our Jetta TDI. While in the Whole Foods parking lot, another TDI pulled up next to ours and knowing how difficult it is to find a mechanic that knows these cars, I asked the driver where he took his car to get serviced. He recommended Empire Auto, so we checked them out and have never looked backed! The whole team is extremely helpful and knowledgeable. My husband is a novice mechanic who likes to fix as many parts as he can and these guys will work with him, answer all his questions and, of course, do an amazing job for everything that we cannot handle on our own. We have never felt ripped off or taken advantage of, which has been commonplace with other mechanics in the past. Now we own two Hondas, a Fit and a CR-V, and we know both are in good hands with the Empire Automotive team.
WE
Wendy Albrecht
Best in the West! Chuck, Patty, and Chris run a well oiled ship! Thoughtful, kind and considerate as well as smart! I have 4 cars and they all come to the empire hospital to see Dr. Chuck and have for over 18 years. It is great to see his sons stepping into their Dads shoes. Hope their feet are big enough. Chris certainly is well polished in his people skills and communication. I like it when the doctor talks mechanenglase so I can understand what is under the hood causing the trouble. Theyll be my auto docs until I stop driving. They even take care of my kids cars and soon to be grandkids. Check out Pattis jewelry wares inside. Theyll soften the bill !!!
AN
Anastasia Schuster
LOVE this place, Ive been bringing my cars here for at least 25 years, perhaps longer. I knew Chuck back when I was a teen and working with he and his dad at Western Motors, yep, Im dating myself. :-) Even back then Chucks integrity was obvious and has continued to this day...not only that, but hes passed it on to his son Chris who is now an integral part of the business. Many of the employees have been with Empire for YEARS so they get to know my cars, not unlike a good chiropractor gets to know your spine! Without hesitation I highly recommend Empire Automotive!
LE
Leon Sivertson
Empire deserves more than 5 stars for their outstanding professionalism, courtesy and friendliness. I couldn’t be more pleased with the work they did on my car and it’s sorely needed 100,000 mile servicing. I was also impressed with their suggestion that I postpone getting my air conditioner fixed. Being as I probably won’t need it until summer comes around again it was a nice bit of savings on something that I really couldn’t afford right now. It’s a relief knowing I now have a company I can trust completely whenever my car needs servicing.
JO
Joanie Yarlick
I love Empire Automotive. Patty, Chuck and all the staff are wonderful and offer superior customer service. They go out of their way to accommodate each customer with warm, friendly, time and attention. I most appreciate their honesty in diagnosing any problems and recommending financially friendly solutions. They will go the extra mile for you, and have always exceeded my customer expectations. Ive referred many friends and co-workers. I am thrilled that they are now a certified smog star station.
PA
pat donegan
I have been taking my cars to Empire Motors since I moved to Petaluma in 1988. I can without any reservation recommend Empire and its employees. I have never had a problem with work done on my cars and have recommended them to anyone who asks for a "good and reliable mechanic". When I moved to Petaluma, my parents had been customers of Empire Motors for a number of years and experienced the same level of excellence as I did.
RI
Richard Gustavson
Empire Automotive is the best. Chuck,Patty and staff are always friendly, trustworthy and the service is excellent. They are detailed in their diagnostics, expalin in detail what the problem is and do only what is needed. Their care for the customer is beyond reproach.. I have been a customer of Empire Automotive for many years and will continue to put my trust in their professionalism, courtesy and customer satisfaction.
NO
Nokia n900
My Saturn always breaks down, but I only ever take it to Empire because theyre so friendly. They do such a great job. So far theyve always found and fixed the problems with my old and ageing car. One of these days Im going to have to get a new car, and when I do, Im definitely coming back to Empire for whatever issues I may have down the road with my next purchase.
JO
John Hayet
Amazing service and everyone was an expert at customer service. It has been years since I have experienced such service in an auto shop. So happy to have finally found a great shop in Petaluma. Great people, great prices and fast turn around, does not get better. Highly, highly recommend. John Dillon Beach, CA
AY
Ayya Sobhana
Empire replaced the ventilation system on our truck due to a major rodent infestation. After this repair, the electrical system was dysfunctional, a short somewhere in the system causes constant battery drain. Empire blamed us the customer for the electric system problem and subsequently was unable to cure it.
PA
paul Doonan
I arrived with my Suburban on a slidebed wrecker--Chris was unfazed despite little notice of my complete breakdown 75 miles from Petaluma. He had a trick to get the last gasp of life from the fuel pump and limped it into the yard. Chuck calmed me down and it was fixed in a couple of days. Bravo Empire!
JO
Josh Simmons
Fast, friendly, trustworthy, and walking distance from downtown Petaluma! Ive had my car serviced by Empire Automotive twice so far. Both times they were faster than expected and kept me in the loop -- explaining issues and my options as they progressed through the repair jobs. Thank you!
SH
Shelby Vance
Ive always had good service at Empire Automotive. I think they are very helpful and honest, something I dont say about too many other service businesses. The rides home and back again are a big plus. On a lighter note, I enjoy the " home" feeling of a resident cat and dog!
KA
Karen F
I cannot recommend Empire Automotive highly enough. I have been using them for over 15 yrs because they are extremely knowledgeable, fast, trustworthy and professional. Chuck has even helped me find two reliable used cars for my family.
AS
Ashley Schweigert
My friend and I were on a road trip and the engine light came on on my Dodge pickup. They were the only shop that would get us in right away to determine if it was an emergency or not! Definitely set my mind at ease! Thanks Chris!
Other organizations
Photos
