Wheel Works

361 E Washington St, Petaluma, CA 94952, USA

Address:	361 E Washington St, Petaluma, CA 94952, USA
Phone:	+1 707-241-9409
Site:	local.wheelworks.net
Rating:	4.3
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–5PM

Location

Photos 8

Reviews 14

Daniel Will-Harris

ONLY GO HERE IF YOU WANT BAD SERVICE AND TO BE SOLD THINGS YOU DONT NEED. I was going on a long car trip, so I took my car to a master mechanic at the Swiss Garage where they never fail you. I thought I needed new brake pads but they told me they were 5mm and still fine. They could have sold me brakes but they didnt, because theyre honest. Three days later, I took my car to Wheel Works for the Uber vehicle inspection. I called in advance for an appointment, then what I got there, they said they were too busy. But Id given 45 minutes to get there and didnt want to be there for nothing, so I said Id wait but I had to leave no later than 5. They got the car back to me at 5, but said it failed the inspection because the brake pads were only 2mm. Now--remember, I just had them checked at a reputable mechanic three days earlier, and they couldnt have worn 3mm in three days. They tried to sell me new brake pads, and argued with me that their measurement was the most precise, so my other mechanic must have been wrong. Except, the good mechanic didnt try to sell me something I didnt need--and Wheelworks did. But then it got worse--when I drove away, my right front brake started making a really horrible screeching sound. It had NEVER made this noise the entire time Ive owned the car, not after going to the good mechanic, never. So Wheelworks clearly did something to my brakes to make me believe I needed replacement. It was so bad that I had to take it back to the Swiss Garage, who, to their credit checked it out, said it hadnt been tightened correctly by Wheelworks and was fine, and no, I didnt need new pads yet--probably in six months. I complained to the manager at Wheel works who of course defended his store. But when I complained to Wheel Works corporate, the store manager changed his tune and offered to give me free brake pads. Really? Free? Because theyd done nothing wrong? Really? I declined, concerned about whatever else they might do during that service. I thought this kind of mechanic-takes-advantage-of-you crap was history, but no, its alive and living at Wheelworks in Petaluma. P.S. The Swiss Garage filled out the Uber inspection sheet and Uber accepted it--so despite what they say on their site about using an approved mechanic, you can go to your own mechanic and get a safety check. Do that.

Anonymous User

I contacted all 7 of the shops that came up in Googles local results for tire store petaluma and Wheel Works had the best deal in town. Their phone staff was informative, friendly and professional in giving me a quote. They installed the tires at the price they quoted and within the time they quoted. I would recommend that the owners of this business install a bench outside for the convenience of customers who have to wait while their car is worked on. The interior lobby is just not comfortable because of the overwhelming fumes from the tires, and I would also have appreciated a restroom in the facility but did not see one. These are my only suggestions for improvement. Other than this, I felt that Wheel Works was the best choice for affordable tires and they met my expectations. I would recommend them to a friend.

Chelsea Murawski

Being new in town means auto repair can be an expensive nightmare. Luckily we went here first to get an oil change. Then we came back when we needed brakes fixed and they didnt price gouge, so that was amazing. And when our other car started acting up, they remembered us and helped us out and still didnt over charge! It really seems like they just wanted to help us

Larry Braun

Was referred to Wheel Works by Enterprise Rental Car for a tire repair on the truck we rented. I made an appointment for the following day, arrived on time and then waited for two hours without service on the vehicle. Finally lost patience and told them just to put on the spare. Im disappointed with Enterprise and Wheel Works on this issue!

Vishal Talwar

They stay open late, staff is very courteous and knowledgeable. I needed an urgent tire replacement late one day and they changed the tire even though it was almost closing time. I havnt had any warranty issue with them so far, but they got me off to Bridgestone from Goodyear. They explained there warranty.

Kyle Kazak

I needed a pretty rare kind of car battery and called about 3 places before I tried Wheel Works. They had the battery I needed for a cheaper price than MSRP. I was able to get there just as they opened and was promptly serviced. I highly recommend Wheel Works.

Ryan McEvoy

Made an appointment online to fix a flat tire or maybe buy a new tire. Showed up, service was great, and the problem was taken care of quickly. Ill make sure to come back when I need other tire service in the area.

Deborah Welsh

They have done a good job in helping fix my car. The wait when you have an appt was 3 hrs. Not good.

rosemary jones

Completed requested work (slightly) less than estimate. Good warranty on work done.

Neil Ost

These guys are great. Great prices and friendly staff. Fast and convenient location.

Jack Hoggatt

Excellent service; great crew; clean, bright office area; great location

Chad Dunbar

Services are price right and they did a good job replacing my tires.

Bryan Goff

Very good car parts place. They have a military discount as well.