Ricks Performance

3295 Bernal Ave a, Pleasanton, CA 94566, USA

Address:	3295 Bernal Ave a, Pleasanton, CA 94566, USA
Phone:	+1 925-484-2324
Site:	ricksrotary.com
Rating:	4.8
Working:	Closed 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM Closed

Location

Photos 19

Reviews 5

Pavan Gajendragad

short story: HONEST HONEST HONEST Mechanic. You will not be disappointed with their work, very professional and detail oriented.More than anything they are very patient and customer service is at its best. long story: My Cars alternator died on the freeway, Naturally, it soon ran out of battery too on 580 W at exit 46. It was thanksgiving day then the ordeal started > Called AAA tow truck > started googling for mobile mechanics / auto repair. Found none that were open(obviously everything is closed on thanksgiving day) BAD BAD luck !.. I came across "Ricks Performance" had 5 star reviews decided to get it towed there. AAA tow truck driver was not happy at all as he wanted me to choose his workshop(although "ricks performance" is listed under AAA). Nevertheless, I insisted and had it towed to "Ricks Performance" (The best decision I took that day ) but as a back up I had booked a mobile mechanic in case Ricks Performance does not open on friday(next day i.e black friday) the day after thanks giving and had also bought an alternator from an auto parts store as a backup. Called "Ricks performance" at around 9:30 AM on black friday , This time someone did the answer the phone luckily, They said they were open but, are only working on some emergency repairs and are understaffed too. After, I told them my story about how My car had ended up in their parking lot they agreed to help me out in an instant. Though I had told them I will be there by 10:00 AM, with car pooling co-ordination etc, I ended up at their facility close to 11 AM , by 11:30 AM we had ordered the new alternator.After checking the entire charging system and battery. 11:30 AM was the cut off time to order parts if it had to be delivered on the same day (as it was holiday i guess) so, just in time we placed the order. I cancelled my mobile mechanic who I had on hold (yes, I did pay him some fair amount of money as I had booked him and he had agreed to drive 25 miles on a holiday) and I returned the alternator I bought to the auto parts store later as that was not an OEM part. I had also suspected some power steering pump leaking oil on the alternator which might have created this issue , after reading some online forums about my car model (1996 LS 400). So I had mentioned this during the work order notes. They fixed the car as promised by EOD. Told me nothing wrong with power steering pump and also gave me a call couple of days later to check on car (who does that ?). He charged me very nominally when he could have easily charged me more. Given that he knew my situation (stranded on the shoulder on a freeway)and more over when I myself had told him to check on the power steering leak. He did not have to worry about me returning as he knew, I stayed in Sacremento (90-100 miles away), he knew I may not return to his shop ever again after this one time , none of that mattered . He is a man with integrity and charged me what he normally would. He completed the job professionally and waited for me to close the shop as I was again late by 10-15 mins during pickup. He explained with patience and returned my old part as It had warranty so I could get it exchanged for some store credit.On top of it He gave me AAA discount too(without me asking for it). After this experience I am so tempted to drive 90 miles every time in future if I need anything done on my car. You can totally trust these folks with your car. The facility itself is CLEAN and they have free cookies :-) too.. I have driven lot of old cars and I still drive an old car. So I know how difficult it can be to get an 1) honest mechanic 2) not very expensive 3) has professional and clean facility 4) AMAZING CUSTOMER SERVICE all these qualities make this workshop a GREAT GREAT FIND .. If you are near by dont miss out .. THANKS AGAIN guys for the help during holidays.. My best wishes ..

Lori Stone

We have had our Volvo serviced at Ricks a few times. The work and communication from Rick has been excellent however on our most recent service, I was told that I could not stay in the wait area/lobby while my car was being serviced. As I had not arranged to be picked up I was essentially told to leave and come back when the service had been completed, later in the day. There really isnt anywhere near the shop that I could wait comfortably for a few hours so I tried to arrange for a rental car. Turns out that the battery on my phone ran out so I was unable to get a pick up scheduled. The next option was public transportation but I did not have cash (and could not easily find an ATM) - so that was out. I ended up walking 8 miles to get home. This in and of itself would not have been so bad but I was not prepared to walk that distance, mid day at close to 100 degrees....awful experience. If the lobby is not to be used by paying customers that should be made clear when the appointment is made - I have NEVER heard of anything like this! Prior to Ricks we have always taken the car to the Volvo dealer. The option for drop off & return service or use of a new Volvo for the day is worth the extra effort to get to a dealer. I am still shocked by this experience.

KJ W

Great Auto Shop! Beginning with the first phone call... helpful & friendly Shirley to schedule appointment! When dropping off our car they have a very nice clean comfortable waiting room if your waiting for your car with drinks and snacks. After our service we spoke directly with Rick after his technicians preformed a 3K service, Four wheel Alignment and a full vehicle inspection to inform us of overall current condition and what maintenance will need to be done in the future! Very informative informational online report with pictures of each item! Have never seen anything like this detailed report!! Very awesome!! The prices quoted were also reasonable. We will be back to have our cars serviced at Ricks Performance!! :)

Anonymous User

These guys are the Worst Repair guys I have ever encountered, I had to get my timing belt changed on my mistubishi Galant. They quoted me a price of 575 the first day and asked me to drop the car off. the next day I get a call from the owner saying that they have calculated the price of repair wrongly and it would now take 940 to do the repair. Well the dealer had quoted me 750 to do the entire repair job and I had taken it to them becuse they were cheaper. Well anyway to cut a long story short they asked me to come and take back the car becuase they were not ready to match the dealers price and moreover they charged me 60 bucks just for inspecting the car. I would not suggest this place to anyone I know.

Patrick Boehner

Ive taken my last two cars to Ricks for all my scheduled maintenance and any repairs when needed. Their service and my experience has always been great. They may not be the cheapest shop in town but I rather pay for service I can trust and feel comfortable with. The work I have had done their has allays been excellent and I have never felt up-charged on parts. They explain whats wrong, what my options are and what it will cost. Last year my car got damaged in an accident and I decided to retire it, I recently got a new car and Ricks was a my first call after the purchase.