Five Star Auto Center

Reviews 3

L.

L. San

Ive been to this car wash many, many times over the years and have always had a good experience...until today. When my family and I pulled up, we were greeted by a nice man who informed us we would save $5 by handing the ticket he gave us to the attendant inside when paying. Excited, we eagerly went inside to pay and I asked the lady working the desk (whom we later learned was Anna) about the $5 savings. She told me yes, it is true, there is a coupon for $5 off on Wednesday. This was news for my family because we normally come on a weekend, however, since my husband and I happened to have a day off together for my sons third birthday, we came today. She entered the discount into the computer and told me I owed $29.99 (I always get The Works when I go). I handed my prepaid wash card to her and I saw the total change to $34.99. Thats the full price. I asked her why the price had changed, and she informed me it was because my card was for prepaid washes. I told her I had another card I could use for the car wash as well because I wanted to save the $5. She told me it was too late and she couldnt do anything about it. I explained to her if I had known about how the prepaid wash card worked, I would have automatically handed her the other car wash card I had with them, as it merely keeps a running total, can be reloaded, and I have gotten many discounts with it in the past. I asked her if she could credit the amount back to my prepaid wash card so I could use the other reloadable card instead. She said "No, just remember next time every Wednesday is $5 discount day." I was quite upset by this as $5 goes a long way at the car wash, and it isnt so much the money but the principle of the matter, and I didnt understand how she couldnt accommodate my request. I relayed my experience to my husband, who was standing by the window with our children watching the cars go by at the time. He could see I was displeased and went over to speak with Anna himself. He reiterated the issue and asked her if she couldnt just credit $5 back to the card. She told him no and as my husband later explained to me, Anna was too busy interacting like a teenager with some male (who appeared to be a supervisor based on the way we saw him come help another customer) in the back room to care. While we waited for our car, and by this time I was infuriated, we saw another customer approach Anna to pay and noticed she, too, had a discrepancy with the way Anna handled her issue. I was still quite angry as we waited for our car and we debated not tipping the man to whom we hand the claim ticket because we were that upset. My husband later realized it isnt the ticket claim mans fault, and when we got our car we saw it was the same nice man who usually tends to our car and does a phenomenal job (hes a shorter, really nice Hispanic gentleman with spiked hair), so we wound up tipping him. Hes always been really good to us and treats our vehicles as if they are his own. This was the first really negative experience weve had here and it can all be attributed to Anna and how she conducted herself and the business transaction. Were it not for her, wed give this place a "Five Star" review, as the name would have it.

D.

D.R. CIERI

This is the worst experience I have ever had with an auto service facility !! I made an appointment a week in advance to be the the first car in and out - 8am. I arrived at 7:30 and figured, hey the bay doors are open, no one else is here waiting Awesome Im going to be in and out of her in the hrs time they quoted me to purge and service my air conditioning. Well, no. At least 8 people came in after me - no appointment - and their cars were taken care of and they were out of there while I continued to sit. Finally at 9:30 the gentleman at the front counter called my name...Finally Im thinking everything is done and I can get to work with only a minimal amount of explanation for the extended time. But, the gentleman tells me "the tech noticed what sounds like a miss and that there was a little smoke that came out of the tail pipe when he started it up." "Do you want to address the problem while your here?" OMG !! You are just now looking at my car; and what does anything you just said to me have to do with my AC ?? I just want my AC purged and serviced? Oh, he said "So you dont want to address this now?" By this time I am really angry not only that this guy has wasted the 2 hours that I have been here already but, hasnt even tested my car and began the process I came in for. WOW !! He went back out and came in - rough estimate time wise - 3 minutes...yes really. He tells me "my tech says the bearing is bad in my AC compressor thats what the noise was. The compressor works - air blows out without a problem and really strong but it isnt cold or even cool. So I thought you just said it was a miss in my engine? By the way, my car just had a complete service and tune up from Maita Toyota in Sacramento. I ask him if his tech was going to do what I asked to my car. He said not unless I let them replace my AC Compressor. Dont do that to people !! When they keep up their end of any appointment -honor the apt time - dont make them waste their time waiting for 2 hours only to tell them a bunch of BS about how you had cars from the day before to get to first. Then shrug their shoulders and say "What can I say - it is what it is." And then to top the frustration cake by wasting more of their time by trying to guess at what you actually havent even taken the time or looked at long enough to make an actual diagnosis. I left extremely frustrated and would not recommend this facility for anything more than oil changes or minimal task jobs.

LI

Linda Colella

They left me and my family stranded at the mall - unbelievable! So I see all these advertisements in the Galleria Mall about how they now offer shuttle service while you are getting a car wash or service. So I purchased a $35 car wash and asked the young woman who was helping me how I would go about getting a ride back from the Galleria Mall via the free shuttle service. She was very nice an told me all I needed to do was call the number on the receipt she provided me for the $35 car wash. My family and I spent a little time in the mall and then called the number for the shuttle back to the car wash to pick up our car...the young woman who answered put me on hold and the next thing I know the manager Jerry gets on the phone to inform me that they will not be sending anyone to pick me and my family up from the mall. I explained to him the situation and how my family and I are stuck at the mall and how a member of his staff told me to just call the number for a lift. He informed me that I had to purchase a 45 minute service in order to get a free lift back. I once again explained the situation and said you are not really going to leave me and my family stander at the mall are you? He said yes, and insisted on the name of the young woman who told me to just call the number for a ride back. It was our first time to this car wash and needless to say it was also our last! What awful customer service!! Hard to believe Jerry would leave people stranded at the mall and lose a customer over a quick trip to the mall to make good on a commitment his staff made. After practically begging him not to leave us stranded at the mall he finally agreed to send someone to pick us up! The owner needs to provide the manager Jerry with some serious customer services training!!

Other organizations