City Sports Club

Reviews 3

SC

Scheherazade A.

My experience at City Sports Club has been a very interesting one. I have to say with all honesty that I would have given City Sports club-Brokaw a 3 1/2 star if I was just basing it on location and the amenities that they offer alone. However, when reviewing a business the review has to be more than what a business just has to offer. It has to be based on the wonderful experience, the great customer service along with business service that they offer that makes someone write great review. However, I wish I could say this about this particular location, but I cant I could only give it a 1 star. First, I gave it a 1 star because of the customer service that is really lacking in the membership staffing and training counselor staff. They are rude, not very helpful and lack enthusiasm. I want to see a smile from the person behind the desk when I walk into gym and when I leave the gym. When a member comes up to a staff member to ask a question, let the member feel welcome to ask a question by acknowledging them. Do not just ignore the member while they are standing in front of you and pretend that you do not see them while you are continuing to play on your cell phone. Secondly,I have overheard many times staff talking negatively ( meaning inappropriate comments that should not be said on the floor at all)about its members while they are on the exercising floor. In my opinion, there should not be any comments made,but if there are going to be any comments made about its members of any sort it, whether its negative or positive, it should be made in a private setting where its members cannot overhear the comments. City Sports Club-Brokaw it is about image and the image that you are displaying with your members. Finally, what I have noticed is the personal training counselor staff has not been honest with their clients when signing them up for training. The personal trainer sales counselor(Jerry) is not very knowledgeable of the contract(or maybe he is but intentionally leaves out information) and lies to its potential clients to get people to sign up. For example, how much time you have to cancel the contract if you change your mind, how much it will cost to leave the contract, can you prepay or transfer your training if you move away from your current location etc.. My suggestion is do not listen to the personal trainer counselors if you are going to sign up. PLEASE ask to read a printable copy of the contract before signing an electronic copy of the contract to make sure you know what you are getting into. I have heard nightmares of members not being able to get their money back or have difficulty time canceling the contract once signed. Personal trainer sales counselor staff, BE HONEST with your clients and potential clients because it is not all about the sale, but the person that you have in front of you. For the record, this review does not have to do with the Master Trainers or Personal Trainers because if I was doing a review on Oliver and Rachelle S. I would give them a 4 to 5 star because they are excellent at what they do. I would like to add more one thing to this review. City Sports Club reward your clients. Do something special for them to show you appreciate them or when they reach a certain goal and/or ask for feedback from your clients to see what could city sports club can improve on.

AB

Abdallah Haddad

Ive been a member at City Sports for over three years and only started coming to this one on Brokaw for the last year because its 5 minutes from work and I have a club membership and guest privileges for which I pay extra. Ive been consistently disappointed with the quality of the space and staff. The equipment is rarely maintained, the showers are straight up disgusting and clogged with grime, the pool is filthy and unsafe, and the locker room is rarely checked or cleaned with multiple customers complaining about getting athletes foot from the place. The staff is outright disrespectful and rude to customers, which is incredibly remarkable because Ive come to expect a better standard from the other locations I frequent. Ive found myself agreeing with a lot of the reviews on here by people dismayed by the quality of service at this location and you can tell that most of the 5-star reviews are fake. I let this go for a certain time because of sheer convenience. But today, Im downright offended by the treatment a guest and I received during the afternoon. I sign in and remember that I left my water bottle and headphones in my car, so I let my guest go in to change while I get my stuff from the car. Im searching for my headphones and I get a call from City Sports and its one of the sales representatives. They tell me to come back and stay with my guest in the most condescending tone, even after I tell them that I just stepped out to grab something. Then he tells me that hes going to note my account with an "abuse" of privileges and that, "If we notice it again, were going to have to take drastic action." First of all, paying for a service is not "privileges," its a professional and legal contract giving customers rights to use said services, so its not a favor in the least. Secondly, I was aware that their sales staff are extremely unprofessional and rude, but I wasnt aware that theyd make threats against paying customers. I come back in and watch their sales guys clowning around and stare me down from their stations. At this point, Im going to consult with a lawyer about taking legal action and get involved with their head office, because it isnt at any point acceptable to violate and threaten paying customers. I would not recommend this City Sports to anyone. Theres a 24-Fitness down the road and several other gyms in a 10-mile radius that provide much better service, environment, and at a much better pricing. If you value where your money is going for the sake of quality, avoid this location.

TR

Trevis Close

Very Rude front Desk. I recently brought in two friends who are non-members. I was a current member at the time. Notice I said "Was"...I wanted them to join City Sports so we could work out together. I usually go to the City Sports off Coleman Ave., which is closer to my house so I have no XP with this particular one off Brokaw. But because we were closer to the Brokaw one at the time with my friends, I took them to this one. We walked in the front door, and I went to the counter. I explained that I usually go the the other City Sports, but just wanted to show my two friends what a City Sports looks like, as potential new customers. I showed him my key chain membership card. Both friends have families. The person at the front desk immediately went on the defense and said we could not go in to see the gym unless we were escorted. He said we would have to wait for an escort. I showed him my membership card and said it would just be a quick 2 min tour. He raised his voice and said NO, I would have to wait until someone was available to accompany us. I said OK, but how long. He ignored my question. I asked again and he said hes very busy right now...Maybe 10 minutes. I said OK, and we sat near the front for over 30 Min. waiting for someone to "Escort" us. At that point I told my two friends "Forget it, lets go". You know, if a fitness center makes you (Current customer) and two potential family customers sit and wait, I dont even want to know what the everyday attitude would be if my two friends joined. I told them to go elsewhere...In which they did. They both really like where they are at now, which needless to say is NOT City Sports off Brokaw.

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