El Pollo Loco

591 N Moorpark Rd, Thousand Oaks, CA 91360, USA

Address:	591 N Moorpark Rd, Thousand Oaks, CA 91360, USA
Phone:	+1 805-370-0330
Site:	elpolloloco.com
Rating:	3.2
Working:	10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM

Location

Photos 100

Reviews 38

Stephanie Ros

When entering our first impression was that it was EXTREMELY Dirty. The cashier could barely speak English, let alone understand it. The cashier wasnt knowledgeable about their menu. When asked questions he became flustered and sarcastic and began speaking in Spanish. We are fluent in Spanish and understood all that was said. We witnessed the cashier speaking to the food prep associates, which made us very uneasy about eating at this establishment. It took forever to get our food and once received it was cold and it wasnt even busy. For being in the area that its in we expected better customer service. Oh not to mention we got sick after eating our food. I WOULD NEVER RECOMMEND THIS RESTAURANT TO ANYONE .

Gary Anderson

Ive frequented this El Pollo Loco for years...90% food is great, service is good & quick. Today I waited in a lengthy drive thru line, placed my order, got back to work and it was not what I ordered! I ordered Chicken Avocado Bowl Grande - I got 2 legs & 2 thighs with salsa. Huge disappointment, blew my whole lunch plan and the time coming & going. Could not take time to drive back and return. Ive had a few mess up like this before and the last few months the window cashier has looked in the bag, verified the order, this was not done this time. Tried to call several times...no one picks up the phone.

Sarahi Ruiz

They guy that took my order in the drive thru yesterday. 09/20/16 2:00pm Has very poor communication and no patience to assist costumers. He wanted me gone everytime i asked for sauce he mad dogged faced gave me a small one and said BYE l ike get out! I ask for more sauce and he was even angrier. I also asked for the chicken well done not raw. And with an attitude said ITS ALREADY COOKED!! Its your job why be angry at the costumers!! Keep the ladies in the drive thru if he cant do it. The ladies are always happy to assist me!

Jeffrey Samuels

I shouldve read the reviews before I went in. Ordered three-piece combo and got two pieces. Returned and after a few minutes got the third piece. Went back to my table and realized they didnt give me tortillas. Had to return and get a couple tortillas. The Dr Pepper was watered down. I went back for sweet tea. Tasted like water. Worse was that I asked for extra crispy. I didnt get extra crispy and the chicken was dry.

Enrique Guzman

I was waiting at the register for 5 minutes while the supervisor 11/15/16 time 7:50pm the supervisor was in her cell phone during work hours with another employee while I was waiting to see if they can take my order after the finish checking their cellphones they ask me if I need help I think was really rude Im no coming back to this restaurant even i come here very often and I live really closed by

Nancy Lopez

Very rude. I ordered a Chipotle burrito and got a combo which should come with tortilla chips and when I got my order I took a bite from a chip and they were all stale and disgusting I politely asked the lady that took my order if they had any fresher chips because mine were stale and she looked down at the chips rolled her ayes looked away and said they would make more

Tim Lund

I got a brc burrito i took one bite and there was a hair in it so i asked for my money back and the manager said i already ate half of it then said ok and then proceeds to talk to other worker in Spanish all i can undersatand is burrito and the all look at me and laugh. Never going back to this el pollo loco

Glenn Karpinski

Wonderful & friendly service. My family meal was reviewed as it was packaged. Everything was fresh and good. Personally, I never use a drive thru. I have had issues from many restaurants in the past. It only takes an extra minute, and in many cases faster than waiting in the drive thru line.

Tim McCoy

The food was really good and prepared exactly as I asked. There was plenty of seating. The place was clean except the restroom was slightly water damaged from recent storms. The staff was eating there which is a good sign. The Android pay was accepted.

Annabel Bryson

Very nice establishment, good food, nice staff. Chicken wings are great! Must try! As far as mexican food goes, this restaurant has nothing of it which is great. Non mexican music, proper english speaking waiters and everything tastes and smells good.

Slava Ginko

Not the best service around. Drive through cashiers are never polite. While waiting for my order drive through person kept ignoring me, didnt say hi, not even a smile, Ave Keir taking to the cocks in Spanish. Great food, however horrible service

Tommy Boy

They Serve Carcinogenic "Cancer Causing" Burned Chicken. Every time I order a two piece meal the chicken is burned and charred black. A search on the internet from reputable sources and you can see for yourself that burned meat causes cancer.

Martha Lynch

This store is the most ridiculous pollo loco Ive ever dealt with. Not only did they mess up my order for the second time. The customer service is a damn joke as well. NEVER will i be returning to that place. Very disappointed.

Anonymous User

This El Pollo Loco will not be receiving any customer service awards any time soon. Unprofessional drive thru staff even by fast food standards. Dont waste your precious lunch hour here go somewhere else.

Frank Perez

WOAH! whats the deal no one knows how to roll a burrito? I had gone through the drive through line and ordered a traditional burrito only to find out it was in half when i got home..not what i expected..i

Anonymous User

The food is great when they get the order right. Ive visited this El Pollo Loco several times and when using the drive thru, at least 50% of the time they have gotten the order wrong.

Denia Cruz

Muy rico y barato la atención es buena con un personal amable y calificado !

Tara Jones

Its always so hot inside the restaurant. Its sad when its cooler outside. 77° is a little warm El Pollo Loco and its only getting hotter.

Naveed Hooda

5 STAR FOR THE COMMENTS!!! Lol love reading all these comments... What were they expecting a 5 star restaurant service...lol GTFOH

Robert Bobbio

Food was good quality but.... Salad dressing and all salsas are very watered down. Not normal compared to most El Polo Locos

Donald Zimring

Great job getting our catering order on time and exactly what we ordered! Staff was very nice and helpful

Paola Valle

Food is really good..love the chicken avocado burrito. Always great options on the menu. Thank you