Office Depot

25 E Hillcrest Dr, Thousand Oaks, CA 91360, USA

Address:	25 E Hillcrest Dr, Thousand Oaks, CA 91360, USA
Phone:	+1 805-495-0373
Site:	officedepot.com
Rating:	3.2
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 44

Reviews 30

Jeff Jensen

normally buy basic supplies at Office Depot Thousand Oaks and I decided to try them for computer repair on my older HP desktop. After waiting 15-20 minutes for assistance the only technician in the store looked at my HP and stated it could be the motherboard but a system restore might fix the problem. I was quoted $100 for a system restore and guaranteed if it did not fix my problem I would receive a 50% credit. Seemed a reasonable risk. Picked up my HP a few days later and it worked great for 1-day and then completely shut down. Took the unit back and was told they are not equipped to diagnose hardware problems, been good to know earlier. Let the unit for further diagnose with and was instructed to call them. Called Thursday and spoke with Nathan the store manager and after mentioning the 50% refund was told thats the first time Ive ever heard of that. Nathan promised to check with the original technician and call me back Monday. Tuesday I called, Nathan was gone for the day. explained the whole issue to someone else and was promised another callback. Finally I did receive the 50% refund and promptly went to BestBuy and purchased a new computer due to Office Depots complete lack of customer service to an existing customer in there store.

Anonymous User

The operating hours for this store are wrong. Saturday they close at 7pm, not 8pm. Found out the hard way. Drove 10 mins down to the store (they are the only ones who carry "Classified" steno pads in my area) only to find it closed, hours posted on the door not the same as this posting, above. Agree that this store has been going downhill for sometime, but it looks like they are trying to modernize and have renovated the store. Time will tell. Re the wrong hours thing, cant hold that against Office Depot, I guess, more a ding against the numbnuts who maintain this site.

Anonymous User

I have been shopping here for the last two months and today is the last day I will ever go here. The workers dont know anything from anyone and could not be any less helpful or efficient when they deal with their customers. As I complained to the manager there was another woman there complaining at the exact same time and about the exact same thing along with me. I will only shop at Office Max and Staples from now on.

Roy Thomas

This is by far the worst location Office Depot has. They are very unhelpful and try their best to give you their 800 number so the location does not need to do their jobs. I called the 800 number and they told me my problem could be solved by the manager. However the manager named Patrick said the 800 number is not his boss. Patrick is the worst manager. I will never shop at office depot.

Melissa Wood

Worst Office Depot I have ever been too. Staff is always right and the customer is always wrong. They have zero respect for the customer. I emailed the store manager about my last trip and how I was treated, obviously he doesnt care how his store is managed. I have now had 2 experiences that left me highly unsatisfied. I tried giving them another chance but I will not be returning.

genesis fernandez

My fiance and I visited this place a few weeks ago to print our wedding save the dates. I wasnt completely happy with the outcome and they were more than happy to fix the problem. When trying to print word files as photos theres some maneuvering involved between the staff and my fiance they figured it out all with friendly service and professionalism.

Louie Kaites

Office Depot in Thousand Oaks sucked their customer service sucks their management sucks I bought a brand new computer and February try to bring it in see if they can troubleshoot it no they didnt give me the time of day because theyre white washed over here

Anonymous User

I purchased a Brother printer from them. it was a pile of junk. The first person i spoke to who picked up the phone was rude and abrupt. Then I got a guy who said "I dont know what you expect me to do". Staples seem to be better service orientated.

Gideon Tong

Staff here are very friendly and usually will let you take more than one of something if its on sale and one per customer, but various things often seem to be out of stock even if its supposedly in stock online.

Glenn Pincus

Nice selection of products; store is well laid out. Customer service is inconsistent; sometimes great; sometimes there arent enough people working in the store.

Jared Stout

When i was there I barely touched a pair of headphones and the whole siren went off, I end up making the siren go off 3 times and everyone was super mean here

George Ramirez

Rude and no one knew what the sales were. Or where the sale items where located. One excuse I heard to a guest was we only have 3 employees working.

Slava Ginko

Great place to for a quick buy. Never seen this place crowded, and employees help you right away if you have any questions. Very friendly stuff!

Lysa Renee P.

Very helpful and courteous staff at the Thousand Oaks location. Prices arent the best unless you can find what youre looking for on sale.

Rickey K

The selection is pretty good. Staff is friendly and helpful for the most part. I always go there for basic supplies and copies

mark shramek

This office Depot has good staff. Pretty typical otherwise but the people that have helped me have always done a good job.

My Collie

I was surprised by the lack of service. I asked for assistance and got none. I went to the other guys down the street.