Cabinets To Go

Address:	5090 Acoma St, Denver, CO 80216, USA
Phone:	+1 720-259-0927
Site:	cabinetstogo.com
Rating:	2.3
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed

Location

Photos 59

Reviews 7

Ryan Edwards

Be VERY aware before going with CTG. Poor quality and unethical practices. We ordered our cabinets on Halloween of 2014 (a total of 10 cabinets). Eight of the 10 cabinets arrived in late January. I live about 25 miles from the store and was told if I came in to pick up the 8 cabinets they would be willing to send the other 2 to me when they arrived (due to how late everything was). I drove to the store and was told "actually, it will cost me $330 to have the 2 cabinets shipped." I began assembling the 8 and one word comes to mind... WARPED. The fronts seem to be good quality but the cabinet boxes are made out of extremely brittle material that is very warped. I had to use clamps to tighten up and secure all the cabinets after assembling due to the severe warping. One of the cabinet boxes splintered apart while trying to assemble it due to the warping. The final 2 cabinets arrived a month later and after going to pick them up they were warped as well. I placed a call to Customer Service for a cabinet replacement on March 4th. Unlike the store reps, Customer Service has been very responsive and appears helpful but they called today (April 7th, 2015) to inform me they cant locate my replacement and wanted to know if I had already picked it up (I also ordered a replacement drawer as the original was damaged and supposedly it is at the store awaiting pick-up). I know the longshoreman strike this winter impacted deliveries but the ethical and quality issues would keep me from using CTG in the future. I have a neighbor finishing his basement who was looking at CTG in February. I told him about my issues and they went with IKEA for comparable price... and they were done installing their cabinets in March.

Duane Vigil

Hi Iliana, This is Duane Vigil, Sharon Vigils Husband, I am utterly disgusted with the service your company has provided for us. I will never recommend your company to any friends or enemies. First off we started working on our kitchen remodel in April of this year and we are still waiting for the touch up paint that we ordered to arrive . I had to go to Lowes and buy some high grade plywood and manufacture a lower cabinet side because we got tired of waiting for the correct one to arrive for the factory mistake of sending us two right cabinet sides. We never received the side we needed, though it doesnt matter anymore. Jessica designed our kitchen off of our measurements. We were off by 3/4 inch in overall length on one side of the kitchen length and she was off by 3 inches in her design. Had her design been correct we would have been able still get everything done without extra cost. We had to order another cabinet and eat the cost of the unusable upper cabinet, this cost us an extra $250.00 and the side panel that we paid for went to scrap because it didnt fit either. This mistake cost us over $300.00. I would like to make this known to your corporate directors. This will also be posted on the your comments page. Sincerely Duane Vigil

Alicia Troman

I would give them zero stars if it were possible. Absolutely terrible customer service. Our cabinets arrived 7 weeks late. That was just the beginning of our nightmare with this company. No one ever bothered to keep us updated on what was happening throughout the process. When our order finally arrived we only found out from calling them ourselves to check. Otherwise, they never planned on letting us know that our cabinets that were almost 2 months late were sitting in their warehouse. We were, and still are missing multiple large and important items from our order. It has been months since our order arrived and everytime we call either no one answers the phone or they lie and tell us they will call back but never do. The people at the warehouse claim that we have everything we ordered, even though we do not. Our last phone conversation ended with them telling us they would check into the missing items and call us back. They never called back, and they just decided on their own to close out our order without any form of communication to us. Now we are being billed for the full order amount, even though we are still missing major items that we are paying for and havent received.

Eric Wilson

The service at this store is absolutely horrible. The manager Rick there is a pompous jerk. He is lazy and you have to call multiple times to get any kind of answer or response. He forgot to order our knobs and hardware for our cabinets. When I call to get an answer to where they are. He said I can order them for you? WHAT? I picked them out while I was at the store. So after spending 4k on cabinets this jerk wants me to re-order the hardware he forgot in the first place. Now I have to go spend more money on hardware that I should have received in the first place. He would not make it right and hung up on me twice when I called in. I had a few choice words but did not deserve to be hung up on when its his fault. He would not give me his supervisors name or number. I will file a complaint with corporate. Stay away from this place!

Anna Forsberg

Buyer beware! I ordered my cabinets over six months ago and I still have not received my entire order. I have been trying to get Ricks attention for months to get the last pieces of my order but he keeps ignoring me. Rick, the manager, ordered the hardware separately and sent it to the wrong address not once but twice and had the nerve to ask me to go and look for it. One cabinet was broken in the package as it arrived and it was clear that the construction was not 100% wood as they advertise. Additionally, three cabinets have already cracked after being used for 2-3 months. I am now contacting the CEO Tom but he is not responding either. Stay away from this place. Quality of service and product is horrible and they know once you order/install your kitchen, you cant return it. I wish I had known....

b spencer

Visited this store with my measurements in hand, during supposed business hours, right around 2:30-2:45 PM. Walked in started looking at different cabinet styles a Rick Hernandez came out of warehouse and said "I was just coming out to lock the doors, I have inventory to take care of". He gave me his card and escoreted me back to the door. I was going to give them another try some other time but not after these reviews. I am a home builder and dont have the time to waste on incompetence and delays in getting product. Rick said that Cabinets To Go is owned by Lumber Liquidators, RED FLAG! Have had many customer service issues and product problems, no wonder the same attitude is at both companies. Look at the reviews for yourself.

Matthew Heberling

Store helped with design and suggested different color due to our timeline. Cabinets arrived less than 2weeks. When we picked up had some confusion at the dock and left one pallet. Rick came in on his day off since that was the only day we could get over the hill. Had some hidden freight damage and Tracy in customer service replaced cabinet for us no problem. Cabinets look awesome and we had no problems with customer service. In my experience deserve better than reviews suggest, totally took care of us with no hassle.