|Address:||17861 Coastal Hwy, Lewes, DE 19958, USA|
|Working:||7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–12PM Closed|
My wife and I were in a minor fender bender while on vacation in July. Lewes Automall was suggested through my insurance. I was given a day the vehicle was going to be completed. I asked, very specifically, "it will be done by THIS day?" To which the person on the phone responded, "no later." 5 days before my vehicle was to be finished, I called to see the progress, it was a Monday. The person on the phone told me they would let know by Wednesday if the car would not be completed. I informed them that, because of my schedule, I had to know no later than Wed so that I can plan a ride down (I live about 4 hours away.) I received no call - but figured, if they told me Friday, it should be done then. I even called Wed, no answer to my question. I received a call mid-day Thursday, informing me that my car would NOT be finished. I had left Thursday morning, which is the only time I could get a ride down. Due to my car NOT being completed I had to RENT a car to get home for my sons birthday by Saturday. I called the Automall on Friday about 3 hours into my trip home to let them know I had to rent a car to get home to my son, and that I would like to be compensated for having to rent a car due to the lack of communication (something their workers admitting to erring on) and they told me that my car was, in fact finished. So I had to drive my rental down the next Monday, 4hours and drive my car back, 4hours. When I picked up my car that Monday, I asked if I could be compensated, again. The secretary (in the body shop) told me that Joe (her manager) would call me and let me know. Joe called and told me, "we normally dont do that." I asked him to make an exception due to this circumstance. I was told, by Joe, that he would talk to his manager when he returned from vacation. That was almost 2 weeks ago (from his managers return.) Ive called several times - no call back. Worst customer service from a business - not only did I have to deal with inconvenience of an accident, but I had to pay another 150 for a rental I could have avoided, and saved time of spending time with my son. Unprofessional.
Body Shop: Repairs of damage to 1999 Subaru after struck by deer. Covered by State Farm Collision insurance. Chose the shop because it was in the approved network for State Farm. State Farm stated that this would shorten repair time because the body shop staff could assess the car and write an estimate without involving a State Farm employee. State Farm assured me that this shop was in the network because of the level of quality of their customer service. State Farm Claims representative made an appointment with Lewes Automall for me to drop the car off on 12/6/13. When I dropped the car off at approximately 9 AM on Friday, 12/6/13, the manager of the body shop said he knew nothing about any appointment and, when I called him near closing time on that same day, he had not yet looked at the car and said he would not have an estimate written up until end-of-business on Monday, 12/9/13. That estimate showed a promise date of 12/19/13. On 12/23/13, I was told that the car would not be ready until end-of-business on 12/26/13 or maybe not until 12/27/13. With the Christmas holiday factored in, this translates to four and one-half business days delay in the getting the car back, 5 and one-half days when factoring in an entire business day when the car sat in the parking lot and was not looked at despite the fact that an appointment had been made by the State Farm Claims department. My impression is that this job was not a priority for this shop, since it was an insurance claim job and they were getting paid at a lower negotiated rate than the repair jobs on other vehicles where a customer was paying full retail. I have had a different local shop (not in State Farms network) do similar work on other vehicles that was excellent quality and that was delivered on time.
Absolutely terrible experience at Nucars Lewes Automall. If I was allowed to give them zero stars I would. I had a decent scrape on the back left corner of my vehicle and Nucar was the closest body shop that was certified by my insurance company. I took it there for a estimate and was told it should be 2-3 days before my vehicle was ready for pick up. After the fourth day they told me they were really busy and that my car wouldnt be ready until next week. The following week I picked up my car (after 8 days..) and to my untrained eye all looked good. I then had a friend who works for a auto body shop inspect my vehicle and he found 3 massive flaws. They broke one of the tabs on my bumper so that the corner was not securely in place. They failed to install the clips that hold my right rear tail light in place so that it moved around when lightly touched. They completely snapped the left taillight clips. Once again so the taillight moved around when lightly touched. I now have to take my vehicle to another body shop, have them fix the issues, pay for a rental car and wait another week for the broken clips to come in the mail. Avoid taking your car here at all costs. They did not tell me about any of these problems and took advantage of a naive customer.
Service department just plain lies about everything even warranty issues..we bought a 2012 GMC terrain from them..the day my wife brought it home the engine idled erratically and made alot of noise..they convinced us that this is because of the fuel miser system and timing on these engines to save fuel it fires different then they use too..My brother bought the same exact car but in the chevy equinox form and it sounds nothing like our Terrain..same exact motor, tranny and year..so now the motor sounds like it could blow up any day and there service dept now wants us to bring it in so they can listen to it and im sure blow more smoke up our u know whats..Both my brothers equinox and the Terrain drop 2 qts of oil between changes and if you look on line every single one of these cars do the same thing...loses oil, doesnt smoke doesnt leak but darn sure is losing oil from day one..My brother gets a recall on his car from his dealer and My dealer Lewes Auto Mall is still denying the recall for our car..Chevy is in deep water and they deserve to be for allowing dealerships like Lewes Auto Mall to sell there product at all.. Sincerely, Michael Reed
I just learned how to write a review so forgive the lateness. Last June I came in to purchase a vehicle and had the pleasure of meeting Dana (whos awesome btw) and I told him from the beginning that my credit was shaky. Although I wanted to look at cars he politely told me that hed rather see where my credit was first before I got my hopes up with what possibly couldnt happen. As expected nothing could be done, he gave me a few options, his card, and told me to call if I had any questions which I did that he patiently answered; the next day I came back with my dad and mom. He was very nice, kept us up to date with the status of getting approved, and I finally was able to drive off the lot with a 2015 Chevy Cruze. I got an awesome deal and didnt feel pressured what so ever. Hes definitely a gem and knows his stuff, its also great that every time I walk in he knows exactly who I am. Ive recommended him to literally EVERYONE, so If youre on the market for a new car and a great experience, get in there and find Dana. Thanks again <3