Southland Coin Laundry Dry

985 W State Rd 84, Fort Lauderdale, FL 33315, USA

Address:	985 W State Rd 84, Fort Lauderdale, FL 33315, USA
Phone:	+1 954-764-8218
Rating:	2.5
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM

Location

Photos 26

Reviews 11

Nikki Moss

Worst Customer Service EVER!!!!! I bought a new comforter, October 2012. The first week of January 2013, I brought my comforter to be dry cleaned at Southland Cleaners. I told them it was a new comforter and it said it on the label, dry clean only. My comforter had a little dog hair on it, but no stains. I picked up my comforter, brought it home, and put in on my bed. The first thing I noticed was BLACK stains that looked like a car ran over it. Then I noticed blood stains at the very bottom. I immediately brought the comforter back to Southland Cleaners the same day. The lady, Gilda, apologized and said she would send it back to be dry cleaned again, free of charge. I thought, since you caused the damage why should I pay again. Gilda said the comforter would be ready by Wednesday. I waited until Friday to call and check to see if it was ready and the stains fixed. Let me say here that Gilda was very nice……it was the owner (faye) and her assistant (Lolita) who were ABSULTELY horrible. Lolita answered the phone on Friday and told me that her company was not responsible for the damage to my comforter. She said that I SHOULD of known that a cotton and linen mix material could bleed when dry-cleaned. I told her that was ridiculous…..that was the dry cleaners job to know. She proceeded to tell me how I better be careful when I get anything dry cleaned because as a consumer, it was my responsibility to know about how fabrics are to be cleaned. Oh its gets better. Lolita said she would have the owner faye call me back. She said Faye got into the office at 3 pm. I waited until 4:30 and called them back. Lolita answered the phone and rudely said, “I told her your situation but she is not here, she will call you back.” Saturday afternoon Faye called me back but got my voice mail. Faye said she was NOT responsible for the damage to the comforter, it was the manufactures fault, and that I should take it back to Bed Bath and Beyond to get it replaced. I was so angry. I could not believe this was happening. This company caused ALL the damage and I should be okay with that…..take time out of my day, and hope Bed Bath and Beyond would replace it. I did go to Bed Bath and Beyond, and being the good company it is, they exchanged it no problem. This was the worst customer service I have ever experienced. I will tell everyone who listens about what happened to me….and I’m filing a complaint with the BBB.

don 5933

Brought my clothes and blanket there to be washed, they told me everything had to be dry cleaned and if I want it just washed to go someplace else. I said I would be responsible for the ripped blanked and the person just walked away not saying anything. All this after waiting 10 minutes to have anyone even acknowledged I was there at the counter.

Leslie shpiller

Pretty much the worst customer service ever. I wish the owner actually work there maybe they would be more friendly, the lady behind the counter is rude. Found a better family owned place call A&A laundry they only charge $1 for fold and wash.

dredmanrob

Great customer service and nice people. I had a machine that was stuck on rinse for the better part of 50 mins and when i talked to the nice lady at the dry cleaners she walks over and with hands of magic just pushed it through. Great place!

nana

This place is ridiculous, they charge whatever they want , they charge me $15.00 more for a king comforter , customer service sucks , and the lady have a bad attitude

Julio Maya

You have to see people the remodeled place, new and big machines, very nice people, clean place, with AC

Kara Smith

Awful customer service. Dirty environment. Charged me $30 to wash my blanket... not dry clean.

Jeska Doy

The machines work well and the place is clean. The attendant is always helpful.

Adrii Ortiz

Love to come here to wash my clothes..

Mike Israel

Lots of new machines, I like that.

Josh Prager

Best machines ever!