Key Real Estate

Reviews 3

CA

Caitlin J

This company is both unprofessional and dishonest. We were interested in a property so I contacted Vicki (per the ad) and had to call her three times over the course of a work week (which she was not on vacation for) before I got any response. She asked me to call her back the next day and when I did she started yelling at me on the phone for calling her because she was in court (I still wonder why she picked up the phone in court) and that set the tone for our dealings with these people. Put off by that interaction, we didn’t contact them again for a couple of weeks when the property came up again and we were first in line for it. This time we were working with Jennifer since Vicki had been so unprofessional and unreliable. When we brought the security deposit up, not only did the receptionist lose the copy of my husband’s license she made, she didn’t even know how to look up the property we were interested in. Jennifer set us up for an October 1st move in date (this was the last week of Aug/first of September) since they needed to do “some renovations” on the house. We contacted her throughout the month to make sure we were still on schedule for the move in and received affirmation every time. The week before the move in, she had still not gotten back to us to sign the official lease and show us the property. WE had to get a hold of her through several calls and texts. Her response? “I don’t like texting.” She informed us the day before we were supposed to move in that she just had to check with the rehab team and we should be ready to go. She called us a little later and told us that they had not started the rehab and we were unable to move in. She then proceeded to shovel all the blame off on “the owner” and disown the situation. We had already given our landlord notice that we would be moving and had a 6 month old baby. We were essentially out on the street and all Jennifer had to offer was “I feel bad for you.” She then suggested we check out a different property which would have cost us $250 more a month with a non-negotiable 12 month lease, essentially costing us $3,000 more with no room to look around for a new place since she had been lying to us the whole month. Then, she could not make any time for us that week since “she had to move in two tenants”; the four days left in the week would have to be taken up with them and we who were in a serious situation because of her would have to wait. Then she told us she was quitting on Friday and we would have to figure the situation out with Vicki. Playing phone tag with her was not high on our list of wants but we had to do that. Vicki was not helpful at all, made us wait another week before even making time to let us see the new place (keep in mind that at this point except for the generosity and understanding of our landlord we would have been out in the street with our little baby which we informed BOTH agents of). We finally washed our hands in disgust and demanded our deposit back. We waited over a month to get it back and in this interlude we had to call them repeatedly, they assured us on three separate occasions that it was “going out”, it never arrived and then they said that they hadn’t actually sent it and besides that had lost our address (which we had given them multiple time through multiple mediums). During all this time, whenever we contacted Vicki about it, she shoveled the blame off on someone else or had someone else call us back instead of talking to us directly. Every person we contacted in the company was utterly without fault and could tell you why someone else was to blame for their shortcomings. Overall, we have been utterly disgusted and appalled by the treatment by this company and will be sure to warn others against dealing with them. Perhaps the only promise they kept is that they (finally) got us our deposit back, minus the $100 application fee. I strongly suspect that the lightly-detailed 5-star reviews on google are shameless promotions by people on the payroll.

SH

Shelby Vargas

This company and staff should all be ashamed of themselves. Youre liars and thieves. Matt and Melissa I thought both of you were decent people, I was wrong!!!! Our a/c went out 5 times in the year we were renting from them and not once was it our fault. But yet my family and I had to sleep with the windows open because Key refused to call out the repairman. You have kept 100% of my security deposit ($925) and refuse to send me a letter or a phone call explaining why. My husband and I have both called and sent emails with no response. And now we find out through a phone call from a collection agency that Key has sent our account to collections for over $3000 ??? For what??? This is not the way to do business. In response to K Propertys rebuttal....How DARE YOU call me a liar in your response! I have pictures proving what the house looked like when we moved in and what it looked like when we moved out!! When Matt did the inspection the 6 wks before we moved out he said to me and I quote "this is the cleanest property Ive ever inspected", to which I said "thank you"...the A/C going out 5 times had ZERO to do with the filters, check the A/C companies notes again. The repair guy who kept coming out told us to watch you all because Key RE had a habit of blaming the tenant. No gates were EVER left unlocked. I wont discuss my financial matters on here, because Im not white trash like you so obviously are. But let the world know that we werent evicted. And if we hadnt paid our rent everyone knows my family and I wouldve been out on our butts! No one from your office will return mine or my husbands emails or phone calls. Thanks for making a horrible experience even worse. The best thing you can do from here on out is shut your mouths, stop trying to slander my character and pray that I dont come up with the extra money for an attorney.

AM

Amanda E

This is the worst real estate company I have ever had business with. I have had numerous problems with them throughout my one year of renting with them. The problepms range from me being completely out of water for over 24 hours (after i called the emergency line and was told by a key real estate employee that someone would respond in 30 minutes). I called repetitively and no one got back to me about my water being out for over 24 hours later. When i went to drop off my rent check, monthly, on at least 3 occcasions no one was at the office and a "out to lunch" sign was posted on the front door." It was 2 pm in the afternoon. Each time i waited over one hour and still nobody showed. I eventually had to leave and come back another day because of this. Lastly, the staff are rude on the phone. The staff never returned my phone calls, and i was alwasy very polite and kind. I never once became angry on the phone. They had my move out date wrong at least 3 times i called and i received messages about my move out date being sooner than it was, causing me to panic. I received my deposit back today and am extremely disappointed and shocked that key real estate kept 375.00 dollars. I left the house is great condition. All the floors were wiped and swiffered, carpets vacuumed, toilets cleaned, bathroom cleaned, refridgerator and lanai cleaned, mirrors cleaned with windex, showere cleaned, grass mowed. The only thing i left were a few pin holes in the wall... And a AC filter that needed to be changed. I am extremely disappointed Key Real Estate would keep 375.00 of my deposit to fix these minute things. Please stay away from this real estate company. I hate to be negative, but I am so very disappointed about this and feel that I have been wronged by them numerous times.

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