Martin Travel Services

Reviews 6

ST

Steve Boykin

My wife and her family organized a reunion in Jamaica for their family. Family members from various parts of the US, Canada, Jamaica, and England participated. We worked with Ms. Karen Schmier at Martin Travel Services in Lauderhill, FL to book travel and rooms at the Hotel Riu in Ocho Ríos, Jamaica. She reserved 13 rooms for 33 people. The reunion was from 7/29/2015 to 8/5/2015. However, several family members extended their reservations. Three rooms were extended to 8/9 for a total of 11 nights. However, Ms. Schmier made the reservations for only 10 nights. The confirmation indicated the correct dates of 7/29 to 8/9, but listed only 10 nights. The two are clearly inconsistent. The reservation should have been for 7/29 to 8/9 and 11 nights. Those with the error discovered it at check in. When asked about the issue, Ms. Schmier became confrontational and would only say that the individuals had only paid for 10 nights. She failed to address the fact that the confirmation also listed the correct dates. She also failed to address the fact that she made transfer arrangements for the same folks to depart on the correct date, 8/9. She would not help us correct her error and arrange for the additional day. Most reputable organizations would have at least owned up to the mistake and maybe even compensated customers in some way for a clear error on their part. However, everyone was prepared to pay for the additional day. No one asked for anything for free. Unfortunately, Ms. Schmier and her management were not interested in helping. They remained very defensive. We were on our own to find additional lodging for those 6 individuals and adjust airport transportation accordingly. All the coordination, phone calls, and emails got us off to a bad start and detracted from enjoying the reunion and the resort. I noted earlier that 33 rooms were booked. It would have been even more, but some family members found Ms. Schmier attitude to be off putting and unhelpful during the reservation process. One of which is a prominent executive in the travel industry. Ms. Schmier seemed to be overwhelmed by the process and was not able to manage a transaction of this size. Overall, I would never recommend Ms. Schmier or Martin Travel Services to anyone.

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S.

S. Carter

I would not recommend Martin Travel Services. The employees of Martin Travel Services are extremely unprofessional. The customer service could be much better, not only in the manner services are rendered but also in methods of communication. The agents at this location need to be more organized, especially when handling multiple reservations. A travel agent is suppose to professionally work with the client to educate the client of travel options and to ensure the client is satisfied with the reservations made- this does not happen at Martin Travel. We would have been better off going to Liberty Travel or booking online. Discussing issues with the manager = pointless. Having written correspondence with Martin Travel= pointless. This agency is negligent providing invoices, details, restrictions and secure transfer arrangements. Details discussed prior to departure vary on a daily basis on the part of the travel agent; furthermore, information received from the agent differs from information given by the wholesaler (GoGo Tours) and the resort. The agents also need to be more knowledgeable about the places/resorts that they are recommending to clients.

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MA

Mary Hillig

My husband and I have worked with Marsha Feldberg at Martin Travel for more than ten years and have nothing but the highest praise for her efforts on our behalf. We take a number of cruises each year and request a handicapped cabin. Marsha always finds one for us. In addition, after we make the booking, she continues to monitor the price and, due to her diligence, has frequently found "a deal" that lowers the price we paid initially. This has resulted in the lowering the cost of the cruise. Marsha keeps looking our for us and doesnt "drop" us once she has made the reservation! Knowing our preferences over the years, shell call to alert us if an attractive cruise bargain becomes available. We cant imagine having anyone better than Marsha!

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PA

Pamelah Howard

"Thank you", Martin Travel Services, for servicing our clients as you do. With everything we throw at you guys every day, I have to say "hats off" to you all for graciously taking care of all of us here at Amazon River Adventures and Aniak River Lodge, Alaska. Our clients thank you and rave about your service, and in the seat I sit in here, you all just make my life a whole lot easier! I especially appreciate you, Kevin Martin, for pulling me out every predicament I personally have had and for going above and beyond the call of duty for me (even when it is after hours and before work hours when I am S.O.Sing!). Thanks again Martin Travel Services!

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J.

J.W. Smith

As the owner of Rod & Gun Resources, we send hundreds of people to South America every year. We have used Martin Travel Services for many of these trips over the last several years, with uniformly excellent results. They are prompt, efficient, courteous and I feel handle our clients ticketing needs in the most professional manner. We have had no issues that were not resolved promptly and satisfactorily. We would highly recommend Martin Travel Services.

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DA

David nadolne

I always use them for all my travel. My agent Karen always is helpful and knowledgeable. If you are going on a cruise or traveling to Europe or anywhere then call them and ask for Karen

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