Closet Factory S. Florida

Address:	1536 S Dixie Hwy, Miami, FL 33146, USA
Phone:	+1 305-969-8470
Site:	closetfactory.com
Rating:	4.4
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM Closed

Location

Photos 100

Reviews 4

Adrian Sanchez

I got 3 estimates. Closet factory was the most expensive, but I went with them anyway because I thought you get what you pay for. Wrong. The installation date was set and I was told it would be a 3 day job, starting on a Monday in early December 2016. The week before, they told me they were running behind schedule and wouldnt be able to come Monday, other than to deliver a couple of items. They were to start Tuesday and finish by Thursday. I could write a book about all the problems we had, but for the sake of brevity, Ill just list them here: The glass for one of the desktops did not come. There were drawers that were the incorrect size. Panels that didnt fit. We had very limited height on the desk to work with because we have a low hanging window. For this reason, we were supposed to use as much space as possible on the desk height, in order to give the legs room when in a sitting position. After installing the desk, i pointed out to them that they left about an inch below the window sill. It doesnt seem like much but we already had very little to work with. Plus, it wasnt like that in the plans. They had to redo that desk. The glass top for one of the desks still hadnt arrived. They inserted a couple of drawers that did not have the right fit and then had to break them off to remove them and redo that part of the other desk. When they started building the armoire and the bar, the installers inverted the design, so I had to let them know and then they switched it to the way it was supposed to be. Then the missing glass top came in for the desk, when they installed it, they cracked the glass on the OTHER desk. So now we had to replace the other glass too. After further inspection, the glass they had just brought in, I noticed it had a very obvious 2ft scratch that Im sure they saw, but didnt mention it. I had to call them back into the house before they left and pointed it out to them. They confirmed it and told me they would have to replace both glasses. By the time they finished the work, the 3 day installation had turned into a month. One month of me having to be here for the installers. Making sure I was home for them to come back in and out. Im not sure how many times they were here but I would say, for one reason or another, about 15 days. And every time they came, I would have to make arrangements, move or cancel meetings, clear my schedule for that time frame so I could attend to this, etc... They were very apologetic about the whole thing and offered to make it up to me. I suggested they build out a wall unit that I needed in my living room, at cost. The manager came by my house with the designer to measure the space and told me I would have a design ready soon. When they sent me the design, they told me that it would cost $7,500 and that for all my trouble, they would take $1,500 off the price. Now, we are talking about a wall unit for a TV. Two shelves and a cabinet. A couple of drawers. Thats it. They had just done my entire office for $10k. My office consists of 2 desks with glass tops, 3 glass doors, an armoire, 2 display cases, 13 shelves, 4 wood doors leading to more shelves. 4 inset LED lights. And a small walk-in closet. The cost for this was $10,500. This was already about $3,500 more expensive than my next most expensive quote. Were talking about an entire 11 x 11 room plus a closet. And they want to tell me that the wall unit for my TV would cost me $7,500 and as a courtesy to me for all my trouble, they would be willing to reduce that price to $6,000. Here is where I stopped being nice. The audacity of these people to take an opportunity to make it up to a client who has had to deal with their terrible service for over a month... instead of trying to do something good for the customer, they try to milk me for more money? The cost for them on that wall unit cannot be more than $1,000. I then told them i didnt want the wall unit. If they wanted to make it up to me they could credit the $1,500 to the original project. But now they dont want to credit me anything. Beware!

Chantell Jeanette

I am so so very happy with my closet and custom laundry room installation!! Closet factory went above and beyond all of our expectations. From the very beginning when Sal came to measure he was very helpful with ideas and suggestions for us to best optimize the space. Then our visit to show room was even more helpful in the process. There are so many great options and it was so ideal to actually see what was available in person instead of out of a catalog. We went ahead with some items for our closet that we would have never considered because of the recommendations given to us and because we actually got to see it in the show room. Lastly installation was quick and professional. No mess was left behind and everything came out just as it was on the rendering, well actually even better! The total experience was just absolutely stress free. (Which is so refreshing when considering any home projects.) I think closets and laundry rooms are very underrated, we underestimate how much we use them and although a closet installation may seem like a luxury it is actually an investment. We use our closet everyday and thanks to the closet factory everything is so organized and easily accessible. I love my closet and so does everyone that visits! I would highly recommend not thinking twice when considering Closet Factory.

S B

Highly recommend. We worked with Derek - he showed up promptly, designed a system for us during the initial visit and a follow up that included all elements we were seeking. He even added a few nifty features we didnt consider. They showed up to install, Derek oversaw all aspects of the project and finished a timely install - no mess, quality work. We had a drawer bottom that came loss and a latch that stuck - Derek had them addressed immediately with no issue. Hands down quality product, quality design and workmanship. Derek is definitely a standout among his peers! Even better, being new to Miami, there was no "Miami hustle" - straightforward, honest folks that deliver what they promise, what they quoted and what we paid to receive. (Contrast that to some competitors we called that failed to show up for appointment, proposed designs nothing similar to what we wanted, etc)

Jeni Vazquez

Closet Factory is amazing! From the moment we entered the showroom through the design process and onto installation, everything was perfect. Susy, our consultant, is fabulous. She took her time with us, answered all of our questions, and gave us the space we needed to make the decisions that were right for us. She was always available by phone and she went above and beyond to make sure we were happy every step of the way. Michael, who installed our closet, is one of the most respectful, hardworking, meticulous individuals I have ever met. He made sure everything was absolutely perfect. Thank you Closet Factory not only for providing a superior product, but for employing such amazing people!