The ZOO Health Club - Oakland Park

1427 E Commercial Blvd, Oakland Park, FL 33334, USA

Address:	1427 E Commercial Blvd, Oakland Park, FL 33334, USA
Phone:	+1 954-306-6735
Site:	zoogymfortlauderdale.com
Rating:	3.4
Working:	4:30AM–11PM 4:30AM–11PM 4:30AM–11PM 4:30AM–11PM 4:30AM–11PM 7AM–8PM 7AM–8PM

Location

Photos 61

Reviews 4

Matt Chorba

I joined because LA Fitness was overcrowded. I joined in Zoo Oct 2011 and it was decent for the price but I was iffy about how the experience would turn out. I should have stayed at LA. I got in for some "deal" that was $19.99 for the first 100 people or to that effect. They must have had that sign up for months and to the first 1000 persons. The good and bad reviews here are all true so I wont waste my time on that subject matter. I knew what I was paying for but had intentions of leaving once my year was up. I would probably rate this at least a 1 or 2 but Im giving it a zero after my experience attempting to cancel my membership as my job relocated me to TX where there is no facility. After the "experience" of trying to cancel my membership I would have to say this is the last time I join a small gym. Make sure you read your cancellation notice before you ever sign any membership. The back of my contract said to contact facility on front side. This location said they "no longer do that and I must contact their billing company National Fitness." National Fitness is the worst outsourcing Ive seen in my life. I had to part the Red Sea like Moses or give my first born child to cancel. They told me they needed one of 8 specific types of documents to cancel and they could not process it until its submitted on their website and furthermore takes 3-5 business days to process. Everyone of the corpses I spoke to is a drone and sticks, follows, and hides behind their cold, lifeless, corporate cancellation policies. You cannot even speak to a supervisor or manager if you want to. On top of that they usually have long hold times sometimes in excess of ten minutes. I made more than a dozen phone calls and took roughly a month from the time I gave them the initial "date of cancellation notice" to cancel. After all my frustration went to a new level, they told me "you must submit a complaint on their website." No worries they wont even call you. They are based out of Utah and even found out they were closed one day for a Mormon holiday on a Tuesday in July. Pretty ridiculous if you ask me. I could only hope this book of a frustration may steer someone away from this wretched facility. The most satisfaction Ive received was when Jesus the manager worked his way through the red tape bureaucracy to make it happen and writing this scathing review. Buyer beware stay away or at least weigh cost/services provided and READ CANCELLATION NOTICE. The best experience was when the woman at National Fitness told me to read the contract and its cancellation policies. I told her maybe she should read it before giving me a load of bologna. She put me on hold and after being on the phone for fifteen minutes I did like any other educated reasonable person would do.. hang up. These trained chimpanzees are even aware of their own policies. I was hoping they would reimburse me for my cellular minutes, time spent on lunch breaks at work but not holding my breath while they still continue to charge my card while hopefully my Visa wont charge my the interest while the charges are pending despite their 60 day dispute resolution period. Selling my house in FL was easier. Thanks for reading.

J. Ivy

I called to collect general information while considering gym memberships near work. The staff seems nice and friendly, and that should not be lost on this review as I would rate them a 5 based on my interaction. It is process and policy with which I am annoyed. I asked for pricing information for membership and I found it odd that they would not discuss it over the phone - I must visit the location first. I explained that while this may seem important for some, it is not for me. While qualifying me, she confirmed that they have elliptical machines, rowing machines, and are open during the times I would work out. Still adamant that I must come see the gym first, I was told dues range from $19-$50 a month, but they would not provide context aside from confirming that range of rates includes a schedule of various initiation fees and term lengths (but nothing more specific regarding those considerations). It seems silly to me that they cannot have a simple, transparent conversation over the phone regarding their fee structure. It doesnt bode well for a company that has been the subject of much taking issue with their policies and practices online with groups such as BBB and across social networks, especially considering how shopping decisions are made now (and have for some time now). People make large real estate transactions sight unseen, but one cannot purchase a fitness membership by way of phone, internet, or even fax machine. While this review has been posted anonymously, this is a monitored e-mail address and I would be more than happy to hear from the club or anyone else with any concerns with the authenticity or accuracy of the information written here within.

Jonathan Hart

This is NOT PLANET FITNESS. It is within the walls of this dungeon that you may find beastly men lifting Godly amounts of weight, and beautiful women toning their bodies, many of whom can kick your ass. If you are looking for a health spa where relaxation, social gatherings, and men who carry purses are your thing, look elsewhere, because you wont find that here. This is one of the few remaining old school gyms around where fitness goals are forged through sweat, tears, and sometimes blood if you walk around with your head up your fourth point of contact and run into any one of over 200 pieces of equipment that sprawl the gym floor just waiting to be conquered. This gym accepts everyone regardless of who you are, where you are from or whatever you are into in your personal life, but be warned, all who train here are united in their pursuit of gains. From the masses of cardio equipment and iron plates in the power-lifting area (complete with hydraulic lifts for squatting,) to the boxing ring, and over a dozen punching and kicking bags and everything in between , you will be amazed at the amount of ironclad gear with which to do battle. This is the bodybuilders oasis. A gym apart from the rest, waiting for all who wish to push themselves to the next level of perfection to enter its doors. For many of us, this is our second home, where gym warriors come to do battle with the laws of physics, and to achieve their next level of greatness. Everyone is welcome, but only some dare enter.

J Bryce

If I could give this place negative stars I would. ***** I do not recommend****** Initially when I signed up they gave me a tour and told me the sauna and steam room would be fixed. Never happened! They also said at any time if could cancel via telephone which is a lie. Then I was told it had to be in writing via email, sent the email two months ago. Still never happened. Then I was told only on Tuesdays when management was available to call and speak to her. I spoke to management who initially set up account again and she feels that she has done nothing wrong. Other then completely lieing to me multiple times to me. Unlike her, I remember the one place I signed up for not the dozen of lies I tell people each day. Here we are four months later and still being charge. Now they say they need a certified letter! 4 months later, and the owner no longer allows to cancel via phone or email. This staff is the absolute worst, the facility is not worth going to, mediocre at best and still the equipment never worked right since day 1. I will leave a bad review everyday I am being mislead and mis-charged.