Pilot Freight Services

Reviews 10

C

C James

Pilot Freight Services shipped the $1400 4kUHD television I had purchased from Sams Club. Upon arrival, they made me sign the delivery receipt before I could open the box to inspect the TV. The delivery man said this was company policy. I explained the TV could have been shattered to pieces, and their company was forcing me to sign paperwork that specifically said the merchandise was "Visually inspected and received in good condition" without being able to actually do the inspection, thereby accepting the broken pieces for my $1400. He said I was only allowed to inspect the outer cardboard box. I wrote on the receipt that I was prevented from inspecting the merchandise, and signed it. I have full faith in Sams Club that, if the TV had been damaged, or was the wrong TV, Sams Club would have done the right thing. This is an unacceptable customer service policy on behalf of Pilot Freight Services.

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NO

Noel _

Pilot Freight delivered four large furniture packages for me, from an online retailer. They called during the week and set a 4 hour delivery window, for 2 days later, and they delivered on time and within the time-frame window. The two delivery guys were very kind and helpful, and they did a great job bringing everything inside my home, damage free, and made sure the packages were even standing upright in the correct position. Thank you, Pilot Freight services for an extremely fast, stress-free, and easy delivery experience.

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DE

Dennis Connor

Tracking was way off. Sent an email, and got response they would contact me. Package tracking showed arrival one away from my house on 3/1/2016, and estimated delivery 3/4/2016. I get a card in the mail on 3/7/2016 to call for delivery. Guy on the phone was a smart ass and said I couldnt get it till the 9th. So I told him if that was the case he could ship it back. He says ok, and hung up. A package sitting one hour from my house for 7 days before Im contacted is unacceptable. Customer service sucks.

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MA

Mayron Rivera

Terrible delivery service, poor customer service and failure to deliver on appointment date. I took a day off from work to receive this package and I simply get a "we wont be delivering it today" as an excuse. Unacceptable. Versatables USA needs a new freight services company to do their deliveries. Do not use these guys, they have no interest in quality services.

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SA

Sandra Diaz

Pilot Freight Services recently delivered some gym equipment to our new facility for our Homeowner Association. The driver was very professional and clean cut. It was a pleasure to have someone of high caliber and excellent guest service. I highly recommend this company.

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ME

Megan Stockus

Horrible Company. I been waiting for my package for over a month now. Delivery time from 10-2pm. How can anyone do that time without taking off work? Called company at 4pm as office hours are till 5pm and they are closed. Very unprofessional!!!!!!!!!!!!!!

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GI

Gino Customs

I was going to receive a car hood. They delivered it to me broken. Pilot says it was like that when they received it. lies lies lies lies. It was to obvious...they break it and tried to cover themselves.

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BR

brad hubbard

Package was supposed to be delivered on 05/05/17 it arrived on 05/10/17, but only after calling and complaining...

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MI

Miriam Sanchez

My TV was lost or stolen on Pilot Facility. Horrible service. Dell should not trust on this company.

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JU

Juan Lopez

Not a organized business.Cant make deliveries on time always have an excuse for failure

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