Maaco Collision Repair & Auto Painting

7200 N Military Trl, Palm Beach Gardens, FL 33410, USA

Address:	7200 N Military Trl, Palm Beach Gardens, FL 33410, USA
Phone:	+1 561-214-7229
Site:	maaco.com
Rating:	4.6
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–1PM Closed

Location

Photos 27

Reviews 10

Pat Casey

I wished I could give "0" stars. Where to begin, this whole experience was a completè mess, everything seemed ok, until I was getting inaccurate time frames and status updates from the service writer at the facility. I was promised a Monday drop off and pick up on Friday for a full paint job. Thats what I budgeted for rental wise. I informed the advisor that I had set up for a rental till Friday, he said no problem. It will done by then. Needless to say it went downhill from there. Friday came around. I get the run around from the advisor. It will be done sat, its completely sanded and primered and ready for paint. I said we will talk Saturday and figure out a pick up time. Saturday comes around and no contact ( as per usual) from the advisor. He said now it will be Monday before it is done, I informed the advisor that I would visit the facility immediately to see the vehicle, he said no prob, come on over. The shop was empty and dead, no techs, my car was in the same condition that it was in on thurs, partially sanded, no primer, no masking. As was told was done by advisor on Friday afternoon. Needless to say I was livid by the situation, Im out more days of rental. Monday comes around and once again Im given the run around, Im told weds it will be done. Once again let down buy my service advisor, Im told Tuesday evening that it will done on Thursday, it will be done, mind u every time I have to contact advisor, he never contacted me once, from start to finish, Very very unprofessional. Fast forward to pick up time, 11 days rental later after promised 5 days tops, Thursday march 29th, 11 days in a rental car, after a 5 day promise time in a rental car. I drop my rental off and get a ride to pick up my car. Upon inspection I fine overspray all over my vehicle, emblems misplaced ( like they should have been placed from the factory, but not). Overspray on my wheels, exhaust, fog light bezels, antenna, window seals, windshield weatherstrip, rear window weatherstrip. Torn window tint, missing change from cup holder, missing vent from dashboard, broken and cracked cowl panel ( someone must have been kneeling on it when sanding the hood of the car. ) informed advisor about imperfections in car, but advisor told me, nothing else we can do for you. I asked for the owner, advisor disappeared for 5 mins, and said he doesnt want to talk to you. Advisor informed me that I recieved a $2500 paint job, dont complain, I never knew a $2500 paint job included overspray (all over the car and a light colored yellow paint job to the engine bay which is all aluminum). Hacks hacks hacks. He had no response to that. Didnt try to remedy the situation at all. Corporate maaco does not care at all about their customers either. My rep jacq or whatever her name is, didnt care at all about the customer, she sided with the repair shop and didnt care about making the customer happy or satisfied for the imperfections or damage on the vehicle that occurred on the vehicle in Maaco riviera beachs possession. I told the rep that this situation was unacceptable and she disregarded the comment, she spoke to the advisor, not the owner bc he is heartless and wont speak to upset customers. Needless to say. Avoid the shop with your life, unless u want nothing but problems and imperfections on ur vehilce that were not there when u dropped it off. Be aware they do a walk around but then make you sign a contract stating they are not responsible for damage that they cause. Cause they will break stuff and assume no responsibility for it. Or steal from your vehilce, or misplace your emblems cause they pay no attention to detail.

Ricardo Coleman

I took my car into to be painted and pay $1,290.00 upfront. I left this Macco location for about 10 - 15 minute and came right back because Ive decided to take my car to a different dealer. The supposedly friendly store manger told I couldnt take my car back because I signed the document stating I cant dispute the chargers with my bank which is completely irrelevant to this scenario. Apparently I cant get the store owner contact information ( Email, phone number). Then the store manger lied to me stating that theyve already started working on my car. Which couldnt be true because I brought my car in close to the business closing hours. And youre telling me a 8:00 AM the next day your working on my car when you have a lot of other cars in front my mine. thats a load of bs and my car isnt scheduled to be finish until next week Friday..

william nixon

i came in hoping to just make my car look presentable because it had severe fading and peeling and they went way above my expectations. I got the 600 dollar paint job so no I wasnt expecting a five star job but thats what i got, they did not fix the small dents for the price i paid and i was made aware of that before the job was done for those people wondering but they painted the car so good it looks brand new. They gave me a time frame and gave it back one day early which was crucial, no one wants to be without their car. They are honest, hardworking, and trustworthy at THIS location. I recommend talking to christian.

Nancy McAllister

Willie and Cristian were fantastic to deal with. They explained in detail, my options for painting my car. The warranty guarantee was further explained, and I made an appointment to take my car in a week later. Upon dropping my car off at Macao, Willie asked if I needed to rent a car. He called Enterprise, who arrived 15 minutes later. When I went into the office to pick the car up, I had walked right past it. I am shocked at how spectacular it looks and how clean it is inside and out. Wow! Thank you gentlemen.

Erlin Antonio

La verdad q pase sin mi carro ha realizar una cita y me atendieron super genial en especial cristian aburto una persona seria y eficaz en su trabajo!!!!super recomendado..seguro lo llevare para q lo dejen genial

Gregory Muir

My car had been recently repainted at the church street location and they did a marginal job. After a neighborhood kid had fun throwing rocks at the car, it was time for a new paint job. Wow. These guys blew the other Maaco away. Super fast, matched the factory paint job, and the car didnt smell like chemicals for a week. Killer job and cheaper than the other location charged. No way they could improve the service.

Walter Berrios

Excelente trabajo, calidad en cada detalle un trabajo de pintura muy bien elaborado, gracias a Cristian por su trabajo muy dedicado y atento muy a la orden en servicio al cliente. Gracias Maaco

Enrique Espinosa

Alta calidad en la chapisteria ..fuimos a sacarle un golpe a el hood y por el excelente trabajo decidimos pintar el carro ..buena atencion de servicio al cliente Muy profesionales Reomiendo 100 %

Nubia Rengifo

Cristian Aburto. Estoy muy satisfecha con el buen trabajo de pintura que le hicieron a mi auto. Quedo como nuevo! Muchas gracias por tu buen servicio, digno de recomendar.

Freddie Grace

I was really impressed with the end result of my paint job. It came out slot nicer than I expected. Amazing paint job, with quick service. The estimator Christian was extremely helpful, courteous, and very knowledgeable. Overall they did an excellent job. I am very pleased.