Asonipse Aveda Spa & Salon

6136 Winthrop Market St, Riverview, FL 33578, USA

Address:	6136 Winthrop Market St, Riverview, FL 33578, USA
Phone:	+1 813-662-3848
Site:	asonipseaveda.com
Rating:	4.3
Working:	12–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 9AM–7PM Closed

Location

Photos 40

Reviews 4

Andrea Caceres

Usually I am not one to complain, but the experience I had yesterday was terrible. It began well, albeit I was 15 minutes late- but the receptionist was very kind about it. Then, I had a newer hair stylist, who treated me very well, but for some reason had me wait over an hour before being checked on while high-/low-lites were setting. The entire appointment went over 3.5 hours. My hair stylist that I normally use has left the state & I hoped to find a good stylist at Aveda; I moved from Hawaii & had a wonderful experience there- it was far different. The professionalism & ambiance contrast drastically from what I went through yesterday. What topped it off was this: I had told the stylist, at least twice, that yes I was familiar with Aveda hair products, & no I would not like to buy at this time, because I have some that I would like to use up first. Twice, while in the chair, this was mentioned. During the 3.5 hours, the receptionists switched, & a different girl was cashing me out- versus the nice one that checked me in. There, the stylist & her were going over recommended products, as if the first two discussions were not clear enough. Regardless, I ignored this & tried to pay my bill. Once the stylist left the cashier- again- mentioned the products, showed me the stylists list of recommended products, & asked if I would like to pick some up today. At this point I was wondering if either Im missing something, or if she just blanked on the last five minutes. Finally, the good part. I normally bring cash, but that day I didn’t have any on me at all. So the receptionist/cashier insisted (no exaggeration) that I use only either cash or a personal check (!!!). To me, giving a personal check away as a tip is commonly seen as rude & not something of good practice unless you know the business or person well. Reluctantly, I cut a check out to the stylist & overpaid my bill (I was quoted $55, & was charged $75). I kept insisting, however, before making the check out, that I would rather to leave the tip on my card. That way she wouldnt have my routing & checking numbers, & it’d be convenient for me- afterall it’s my money- or are the clients completely wrong at Apsonise? She tried to stare me down & I was growing weary & wary. She said that so the tips dont get processed through the stylists paychecks & have taxes taken out, they want only cash or check. First, I pay taxes. Its the right thing to do, & Im not saying I dont understand the stylists plight, but please, dont make your customers do things they are not comfortable doing, just because its not convenient for you to not rightfully pay your dues. (Dont get me wrong- I dont care much about anyones personal choices & ethics, but dont back me into a corner doing it.) Second, insisting on something is the worst way to sell. I have stopped the check (tip,) because the more I thought about it once home, the angrier I was at myself for not saying something there. I felt bad for the stylist; she was nice, but obviously inexperienced. The $55 to $75 difference was fine, if she hadn’t forgotten to complete the low-lite coloring (bleach streaks underneath, near ears). She had said it might be a little more, so I guess she was right. What little shred of confidence in, & would allow me to return to that particular Aveda, well, it was stolen by someone whom I would not want to be the first face- or last- of my business. Im not an officer or lawyer, but would be a bit more discreet in coming right out & stating exactly why she won’t process tips through a card, then insisting on it. I kid you not. Having class is not always easy, & in certain situations its not assertive enough, but in a business like the beauty industry & as a receptionist/cashier, I think it would be appropriate- & appreciated. My apologies for the diatribe, but it was truly an unbelievably awful experience.

kalimpong ko keti

If I could give a negative rating following my experience at asonispe spa & salon (in river view/Brandon,FL) Id give it a solid MINUS 100. Before proceeding let me tell whoever is reading that Ive been an asonispe customer since 2010, but NEVER EVER had I faced such unprofessionalism than the one I did today (March 10, 2017). Let me elaborate. I made an appointment with Asonispe Spa & Salon more than a week ago and asked for my regular stylists Debbie or Katie, both of whom have cut my hair before. They set my appointment with Katie which was fine. Usually a day before the appointment I used to get a call to confirm, but this time no one did, which I thought was odd as thats not the regular order of business there. I didnt think anything more than that and decided to call the Salon myself about an hour before my appointment to confirm. After being put on an extended LONG hold on the phone I had to hang up and call again. This time I didnt let the person off the hook before I was assured that my appointment was confirmed which the receptionist said was confirmed for 6 pm (the time Id picked). I arrived at Asonispe about 20 minutes early and waited at the reception area since I was a little early. Usually when customers wait theyre offered a warm hand towel and a drink of choice. I wasnt offered anything for a while, eventually when another customer was offered water they turned around and decided to ask me too. By this time it was almost time (barely 3 mins away) for my appointment so I asked the receptionist if they had a catalogue for me to skim through so I could get some ideas on my next haircut. Surprisingly I was told they had none!

Laura M

*The manager/owner reached out to me and let me know that I could call him and we could talk about my experience at any time. I was very impressed and really appreciated that they took their time to get in touch. Really great customer service, hope what I experienced was just a fluke. Im sure the service would be great but front desk is too busy to take and return calls in a timely manner so I cant give a first hand account. Called once a bit after they opened and got voicemail. Called again 20 minutes later and was put on hold for 5 minutes. That turned into them taking my information to call me back once she was done with her current customer. After more than an hour I call back and Im immediately being put on hold again. Being understandably frustrated by this happening again, I let the front desk person know that I have already been "holding" and thats why Im calling back. I was then of course put on hold. To give credit where its due she did call me back after almost 4 hours but by then I was very annoyed and had very happily already made my appointment elsewhere. Really disappointed by this show of "great" customer service I heard so much about.

Nicole Hepler

Went in for my first time. Coming from another Aveda salon, I thought it would be a good experience. The people are nice. My hairstylist was very nice. Its hard to find a good fit when you move all the time. Unfortunately I was not happy with my highlights, and they did redo them for free to try to meet my expectations. However, they wanted me to pay for my hair to be styled after redoing the highlights. Both people I spoke to about this said it was their owners policy. I think its a bad policy. You have an unhappy customer that has to make time to come in and redo this lengthy process again, and you want to charge them for styling their hair? I know, that I cannot tell if my highlights are good unless my hair is styled. Its quite absurd. If you guarantee your hair services and "its never happened before" (said my stylist), then forgoing the styling fee when customers are unhappy shouldnt be a major loss. So, if you get your hair done there, and you are NOT happy with it, they will try to fix it, but they will charge you to style your hair... $28. I would not recommend this salon based on that policy.