Crunch - Carrollwood

15798 N Dale Mabry Hwy, Tampa, FL 33618, USA

Address:	15798 N Dale Mabry Hwy, Tampa, FL 33618, USA
Phone:	+1 813-304-2491
Site:	crunch.com
Rating:	4.1
Working:	5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM 7AM–7PM 7AM–7PM

Location

Photos 86

Reviews 5

Natalie Nickerson

I LOVED this gym! It was the most amazing gym I had ever belonged to (and my husband is military so Ive been to a lot of gyms because of our moves)... until I tried to cancel my husbands and my membership. My husband and I went to the gym mid-late September, because we were moving 1st of October. I didnt remember that you had to give 60-day notice to cancel the membership, so I was a bit upset about paying for 2 more months of two memberships when we werent going to be there. But it was my fault for not reading the contract. Payments came out October 5, and November 5 as I expected and then that took us through the 60 days... And then today I was charged again. Assuming it was some silly computer mistake, I called to rectify the situation. Not only were we still in the computer system as members, but the girl on the phone today called me a liar because I didnt get a receipt for the cancellation, and would not believe it when I told her the kid that did the cancellation never gave us a receipt. Note to Crunch: If YOUR guy messed up, it is not the responsibility of the customer to pay for his mistake. You just need to hire workers that dont make massive screwups! And the people answering the phone should never, EVER call the customer a liar. Thats literally Customer Service 101 UPDATE 12/7/2013 Our cancellation paperwork was found, the situation has been rectified, and we are receiving a refund for the extra month charged. I spoke with Jessica and Megan on the phone and they were both very friendly and helpful. I wish I knew who the disrespectful girl was from the previous day... Anyway, I took off a star for the cancellation mess, but I am giving it 4 stars because it really is the best gym, and a great value. Only gym at that price that includes a MASSIVE gym with TONS of equipment and free weights (even a boxing area!) AND classes (if you go with the $20/month option... just gym use is even cheaper at only $10/month!) And they are always having sales on the enrollment fees, so just like them on facebook and keep an eye out for the deals

Maze Tastan

It is hard to get cancel membership from this place. They will do anything to keep your membership contunue while you cancel your membership and than they will let you know after a while that you owe payment to them. Its sucks. I stop working out in Crunch carrolwood about 15 months ago, and close my account with crunch carrolwood, because the quality was very low class by that time. Anytime i was going there to work out, i have to wait too long to complete my set and showers and bathrooms were not clean as it supposed to be included tanning machines. I went to manager and cancel my account with crunch carrolwood. Young manager said why am i canceling my account? I told him it is what it is. I cant work out in this place anymore. Its enough. He said ok. He will cancel my account. I thank to him. Now after 15 months Crunch carrollwood giving me a phone call from their accounting dept ( ABC FINANCIAL ) and they are saying that i owe them $148 in the this period, and they said that i freeze my account. Hell no. I told them i cancel my account because of theese reasons. Also that manager is no longer there. I am verry shock to geting reap-off by Crunch Carrolwood. The fact is i dont owe them nothing!!! They owe me apology and had to accept that they have unorganized management and the accounting department. Some employees and the personal trainers are nice but the Management and the accounting department terrible service. Whoever member of the Carrolwood Crunch Carrollwood, make sure when the time to get off from this gym, make sure your membership canceled. Otherwise they will put you in freeze acount status to make sure they dont lose the members. Because they know if they lose the members, the cooperate will ask the management why they lose the member. Crunch Carrollwood is a bad experienced gym for me, Becarefull and dont get screw by Crunch Carolwood.

DIB 2013

Ive been a member at Crunch for a few months. Id say my experience is better than average but at $10.00 bucks a month, who should really complain. I work in corporate fitness and I know how hard it is to have members clean off equipment after use. Since you cant control everyones poor gym etiquette, I recommend cleaning the equipment before you use it; chances are it was not cleaned by the last member. The staff is friendly and professional. Men are dressed in polos with dress pants/slacks, women typically where gym clothing that isnt revealing. All of them typically greet you when you walk in and address you as you leave. I typically go to the gym in the evening, but not because its convienent. The gym is a bit overcrowded, even in the evening hours. Your best bet is to get on a piece of equipment and keep banging out reps/sets until the next piece of equipment is available because once you move to another one, the one you were just one is taken. ((Which is probably the catalyst for why no one feels its necessary to clean equipment)) Practice good gym equiette and hopefully others will follow!

Nikki Rodriguez

I would NOT recommend this gym! Customer service is horrible. They barely greet you at the door. Half the time they are not even there to check you in. The minute I signed up I had a horrid experience. A girl named Paige was reading me the contract off of her computer screen and having me sign a digital monitor I never saw the written script. They do not even give you paperwork! It is all verbal! I was very anal about everything. I asked a ton of questions and I thought I got all the information I needed. Later I came to find out that there was a $40 maintenance fee. She did not mention this to me. I came back in to tell her about it and I asked her to waive the fee. She said "Nope I remember reading it. We have to read it." You may have to but you didnt.. She told me that there was no proof of her not saying it. Basically not offering any sort of solution. Good Companys would rather have a happy customer than a customer who is unhappy and is never going to come back.

Vedda Midura

The gym is great until you try to cancel. My husband and I sent separate cancel letters with our key fobs back in January. The manager said they were never received and he told me he would have know if they came because he is there everyday. So on March 29th I personally walked two more cancel letters to the gym. To my surprise the manager was not there. I left them with the girl at the desk who assured me that she would make sure he got them. I have emailed him on two occasions following up and still no response. Considering LA Fitness has a class action suit against them for their cancellation policy, you would think this company would be a little more careful with their follow up. Has anyone else had a problem with cancelling? Sept 2, 2014 THANK YOU MARTY!!! Marty the new manager called my husband and has taken care of everything. After talking with Marty, my husband has decided to keep his membership. Great customer care goes a long way.