AS Turner & Sons

2773 N Decatur Rd, Decatur, GA 30033, USA

Address:	2773 N Decatur Rd, Decatur, GA 30033, USA
Phone:	+1 404-292-1551
Site:	asturner.com
Rating:	4.2

Location

Photos 11

Reviews 4

Anonymous User

I couldnt be more upset or disappointed with this miserably unprofessional outfit. My mother died yesterday, after a long illness, in my home, surrounded by family. No one can wish for better. A hospice nurse mentioned Turner as a nearby funeral home, saying she couldnt officially recommend them, but shed heard of them. We are new in the area and didnt know any place else, so we called. A young man and woman arrived to take the body. The guy muttered "Sorry for your loss", the woman never spoke a word. (He was the LAST Turner employee to express ANY condolences whatsoever.) When I said that my mother wished to be cremated, and have no service, the man began to argue. He looked at my mothers durable power of attorney, assignment of agent for disposition of remains and advance directive, and said that he didnt know if any of that would be good enough, "but its up to my manager!" Manager? I felt like I was buying a used car. My husband made copies of the assignment of agent papers and the man took them with him. An hour later Michelle from A. S. Turner called and asked me when I would come in to sign papers. I said I would be there at 10 AM the next day. Thats TODAY, and I was there at 10 AM. Its a huge place and I wandered around until I found a reception desk. The older, male receptionist stood up and asked if he could help me, and I said my name and that I had an appointment. He asked, "Is this for aftercare or ...?" and I said, "My mother died yesterday". He replied with a cheery, "Okay!" and led me to a cubicle. I waited 10 minutes, thinking no one had written the appointment down. Then Michelle stuck her head in, cheerily introduced herself and slammed down a folder. Im going to seriously condense the next hour. A.S. Turner REFUSED to honor my mothers wishes for a cremation without a service. Michelle took each of my documents in turn and ran out of the room to consult with her "manager" (Do you want the undercoating with that?) and came back each time saying it was no good. They wanted signatures from all 4 of my siblings, who live in FL, TX, CA and NY, and one of whom hasnt spoken to any family member in almost 20 years! I drove home and faxed MORE documents in, and Michelle said that her mysterious "manager" would call me soon. I waited from 11 AM until 2:30 PM and then I called another downtown funeral home. The man I spoke with there urged me to speak directly to E-- M--, the managing director of Turner, and give them another chance. He said his company would NOT have a problem with my documentation, but, well, honor amongst thieves and all that. So I called Turner and asked for Mr M--. The receptionist checked and told me Mr M-- wasnt in and could he help me. By this time I was so distraught I started to cry, and suddenly Mr M-- WAS in! M-- was the most pompous, sanctimonious, possibly cruel man Ive ever spoken to. Of all the people to be in his profession - I guess hes cracked! He was rude to me and said, "If your sister wants to sue us, she has just as many rights as you have!" But the documents my mother signed, and had notarized and witnessed, AND the state of Georgia say otherwise! Even after I consulted my lawyer, Turner refused to comply! The end of this story? I called Medford-Peden Funeral Home, the tiny place in Cobb County that handled my daughters cremation when we lost her 10 years ago. I faxed them the documents and they said there was no problem with any of them. They are on their way to collect my mothers remains, and Im researching the legislative system in this state which oversees the conduct of funeral homes. BTW, none of my siblings has any objection to cremation, and ALL know that these were our mothers wishes.

Brian Leslie

I feel the need to provide a review of AS Turner & Sons. Normally, I do not provide online reviews of any business; I simply do not have the time. However, based on my recent experience, and the only online review I found online concerning AS Turner, I feel the need. My wife passed away in March, 2013. It was a very trying time for our family. Regardless, we always managed to take the right steps in reviewing what was needed to help ensure everything went smoothly and as expected. I visited several funeral homes just prior to my wifes passing, and each had its advantages (with definite price differences). Would definitely suggest going to at least three (high, medium and low price facility) to see what fits your needs / expectations. AS Turner for us with in the "medium" price range. I must say I could not be more pleased with the entire experience at AS Turner. Each person we interacted with was kind, caring and polite, and was anxious to provide all details needed. From the time of my wifes passing, to the time the funeral ended, all details were handled by AS Turner, and were handled appropriately. The establishment was very accommodating to our desires, and throughout the entire process, made what is an enormous burden very easy. We had a visitation at AS Turner with very large attendance, a funeral at the church, and then a long drive to the cemetery for the interment. Each step of the way was explained well by the staff at AS Turner, and then handled without the need for us to manage any of the details. The materials AS Turner produced for us (program for the visitation) looked great, and they handled the enormous number of flowers with professionalism and grace. Even after all events were over, AS Turner took all of the flowers back to their facility, and held them until we could pick them up. I cant say enough about the staff at AS Turner. They truly care, and are great at what they do. The sad thing is that based on the one review I found online, I almost did not consider them; a warning to those who rely solely on limited reviews to make a decision.

Al Richardson

Since Mr. Ralph turner passed away in 2008, the entire approach to " Taking care of families" has changed. I also had dealings with E---M---. I received the same treatment and approach to taking care of our arrangements. He is named as the " manager". Since Mr. Turners only son sold his part of the business in 2012 we are sure that the terrible way the "manager" operates the business will now only continue to decline. I was born and raised in the Decatur area. Our family has used Turner for over 80 years. We no longer consider them our family funeral home. It is a shame to see what once was a great place to take your problems to turn into such a heartless place.

James Stewart

We were not sure who to use when my father passed being new to the area. A neighbor highly recommended A. S. Turner to us. They took care of EVERYTHING. They arranged for the musicians that played at his services, his obit, and arranged for the military to fold the flag & play taps at the graveside. We were pleased with all aspects of their services and their facility. It really meant a lot to us when they were also able to have a bagpiper play after honors were given. While this was something difficult to arrange, our director made us feel like family and we will gladly use them again when a death occurs. Mrs. J. Stewart