Firehouse Subs

2911 Chapel Hill Rd #210, Douglasville, GA 30135, USA

Address:	2911 Chapel Hill Rd #210, Douglasville, GA 30135, USA
Phone:	+1 770-726-9053
Site:	locations.firehousesubs.com
Rating:	3.8
Working:	10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–9PM

Location

Photos 100

Reviews 38

Brandon Shaver

Abnormally poor service for a Firehouse subs. The staff are unable to keep track of online orders and gave my order to another customer charged me for that customers order without my permission when I had already prepaid for my order online then said we wont charge you twice or anything to remake the order which I had already paid for. They also couldnt retrieve the online order which I had already paid for since the other customer had already taken it. The order had multiple subs on it so it required a phone call to the other customers on the order to reorder all the subs and then wait for everything to be recooked. I wont be using this location again and the refund for the other customers order will take a week to process terrible custoner service.

Patrick Dunkerton

The food here is great. If you like Subway or Jimmy Johns, youll love Firehouse. This location is clean, and everyone is friendly and helpful, but some of the sandwich makers seem a little under trained. The man making my sandwich dropped some of the meat when taking it from the steamer to the other side of the counter. Instead of replacing it, he continued on without it, leaving a quarter of my sandwich meatless. I suggest keeping an eye on the process while they make your food.

Shon Norwood

Terrible experience with wait time. Did my order online, I arrived on time but waited and Extra 15 minutes because cashier didnt check to see if my order was ready. Unfortunately, my order was sitting in the oder pick up area all alongnight she didnt bother to check. She was more concerned about other things and talking too much. I was VERY DISAPPOINTED with the customer service.

Ralph Key

Really not that good sub says comes with bacon yea if you call a half a piece bacon on a sub not what it said to be no one even said hello or anything when we walked in I Wil not return to this firehouse sub just poor services with a high price.

tyler crowe

If you order online show up 30 mins after your pick up time should be ready by then. As much as I love the food Im tired of waiting 30-45 after my pick up time, has happened every time, sadly Im done giving chances I wont be returning agian.

Charlene Smith

While one staff member greeted everyone who walked in the door, the others mostly ignored new people and just did their jobs. The facility was clean. The food was just so-so. Ive had much better subs at other places.

Ken Davis

If it wasnt for the quality and value of the food, I would have rated it lower. The level of apathy and general "I dont care attitude" of the employees is just unbearable at times.

Joe Simpkins

Food is always good. Too many kids usually working that just dont care!. Today Im lucky. Meatball makes Subways look really weak!.

Chris Stewart

Step up from subway. Love the selection of hot sauces. The new lower calorie menu options are great as well.

Charles Wagner

Got a steak sub. Dry chewy and had less meat than a steakum from high basketball game snack bar.

Donita Dacus

Great customer service. Staff is very friendly and theyve always gotten our order right.

Andrew Kacos

The food is amazing. The staff is very polite, very clean and welcoming environment

Jason Brewer

Great food but calling in an order will get you put on hold indefinitely.