Public Storage

3313 GA-5 f, Douglasville, GA 30135, USA

Address:	3313 GA-5 f, Douglasville, GA 30135, USA
Phone:	+1 770-504-6156
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 16

Reviews 13

John Lee

I had a unit here several years ago and that is the only reason I even thought to come back. On Sept 22, 2014 I arrived to get a unit as I was being relocated for work. To start I had to wait 30 minutes for the clerk to return. No sign in the door, but it was locked. I walk in to the office and the heat is on full blast, in September, In Georgia. I tell the sales associate exactly what I want. She launches into some rehearsed sales speech that includes questions about what I will be storing. I stop her and state again what I want, as I am on a time limit. We ride the cart out to a unit that is nothing like what I want, but she assures me will be perfect. On the ride back, the cart breaks down. Back in the office we do the paperwork and I get my access code. I try the code, which doesnt work. I inform the sales associate and she uses her master code to let me in, assuring me the code will work when I need to leave. After unloading into the unit which is proving to be too small, I try to leave only to learn my code still does not work. I press the call button and get no answer. I try calling the office and get no answer. I walk to the office to find the clerk chatting with a friend who had paid her a visit. I tell her I am trapped in the lot and only then does she come and let me out. Then the other day, I go to pay my bill online only to find my rent has jumped $15 with no warning. I contact customer service, only to be told that I should review what I am storing and "look for a better option". Needless to say I am not happy with Public Storage. Edit: Someone from Public Storage tried to call me to chat at 6:30 in the morning after I had worked a 13 hour shift. Needless to say, they are failing on all accounts. Edit: They have raised my rent, yet again.

Tnesheia Robinson

Brittany helped us out to get signed up for a storage unit and she was very personable and friendly. She also helped us transfer to a different storage unit. However the day we were coming back and to sign the new lease we spoke with a lady named Tina. We informed Tina that our movers were running late to pick up our furniture and she agreed that she would wait on us about 15 minutes after closing to get there so that we can sign our new lease to the new storage that we transferred into. We arrived 15 minutes after and Tina was nowhere to be found. She left without giving us a courtesy call in all of our furniture was about to be left sitting outside overnight once our movers arrived. My husband and I was beyond pissed off. We just so happen to see Britney theyre getting some things out of her own storage and by the grace of God she was there and was able to go back into the bldg after hours and transfer us back over to the unit! Britney was extremely helpful to us and very sympathetic towards our situation! She even follow through with us the next day to let us know that she got in contact with her GM and got all of our paperwork straightened out once Tina left us high and dry! Thank you so much Britney for all of your hard work in helping us out you were very amazing and we honestly think you deserve a promotion !

Vander Legion

I was helped by this nice lady Miss Beverly very pleasant very kind very professional the price was right and a customer service was excellent. I would recommend going to that site but thats storage unit over anyone in the state of Georgia because I stored your lot of stored in my time of life and while storing it always seem like just business but once I came to this location I felt at home so thank you Miss Beverly for making me feel welcome have a good.

Sabrina Cherie

I had the pleasure of meeting Miss Beverly yesterday, who gave me an exemplary service by giving me a tour around Public Storage, assuring me that my belongings would be safe and secured. She was also direct and upfront about all fees, and made sure I did not miss any crucial detail of the agreement. It is a nice location, easily accessible, and am confident that Miss Beverly will take good care of my possessions.

Sherry Phillips

Beverly has awesome customer service skills. I was totally frustrated that it seem the company nickel-dimed you death with admin fees, required insurance and required to purchase of their lock....I know she had no control of that and should be recognized as an asset to your company! I have rented several units at different locations and Beverly is the best customer service representative of all of them!

HALF-A-POUND ENTERTAINMENT

I definitely recommend going to this location the customer service is always great today I was assisted buy a young lady Crystal who help me take care of paying my monthly bill with a smile on her face the whole time when I walked in the door she greeted me and when I left she told me to have a great day with the smile on her face now thats what I call Great customer service thanks!! ; )

Sharon Lezama

The young lady(Lorraine) was very helpful and informative about the whole storage process. Actually when I first stopped by they didnt have what I needed. Within a few hours to my surprise I received a phone call, she was calling me to let me know what I needed was now available. She went above and beyond her job duties. Thank you Lorraine!

Robin Blake

I was on a tight schedule when I made an appointment to get a unit. Miss Beverly was extremely helpful when I arrived and even showed me a unit that would be better than the one I originally picked out. If you ever need anything shes always helpful and willing to accommodate you. I really appreciate everything shes done for us!

Melvin Patrick

Ive had some pretty awkward experiences with storage places. However, the experience I had with public storage was definitely the best. Miss. Beverly was very kind, courteous and extremely helpful in helping me decide which storage unit would best suite my needs. I will highly recommend this unit to anyone that needs to get one.

Mark Miller

Public Storage in Douglasville, GA is a nice property and very conveniently located. The site manager is very nice and very professional. She was eager to help me and made my initial visit to her property a successful visit and had me signed up for a storage unit very quickly. I highly recommend this location.

Aleshia Redding

I am helping a friend with a move. He needed a quick storage option and said this facility was neat, clean, orderly and friendly. It gave him (and me) peace of mind to know that he was getting a great space at a great rate just when he needed it. He told me that Ms. Beverly took great care of him!

Janice Smith

I have rented from public storage several times in several different cities. This is the first time it has been a pleasant experience. Public storage needs more managers like Beverly. Her knowledge of the storage experience and her customer service are exceptional

Bethany Vogt

Beverly was amazing! We talked about our families in the military, since my husband recently deployed. Absolute sweetheart! Loved working with her, and my storage unit was exactly what I was looking for. Easy access to get in and out, definitely would recommend.