Youfit Health Clubs

9559 GA-5 #401, Douglasville, GA 30135, USA

Address:	9559 GA-5 #401, Douglasville, GA 30135, USA
Phone:	+1 678-460-0495
Site:	youfit.com
Rating:	3.1
Working:	5AM–12AM 5AM–12AM 5AM–12AM 5AM–12AM 5AM–10PM 8AM–8PM 8AM–8PM

Location

Photos 48

Reviews 4

Christi Arnold

This is the worst experience Ive ever had dealt with. Ok so at first I wanted my gym membership cancelled do to no job which means NO income at the moment and was willing to join back at the gym as soon as I had income rolling in instead there was a trainer/employee that told me multiple times she will do whatever to help me so that I wouldnt have to stop going there and which she did say she will speak to the supervisor about my situation and about pushing the due date back some on one of the payments but this is where it gets interesting instead of pushing the payments back they pushed the monthly payment up they took the money out sooner then the due date of my payments PLUS the gym membership fee which overdraft my bank account this gym will be X off my list I dont scam people and for it to be done to me is crazy. So I went back to the gym to see why I still had money (which was not in there) taken out my bank account that left me with an overdraft. I tried to tell one of the employees at Douglasville YouFit location about my situation he gave me a look like it was not his problem and he didnt care and then asked me a crazy question about if I wanted to change the date of my payment plan like that was the problem when clearly I just told him the problem which was Ive been overdraft a lot of money in my bank account which now I have to find a way to pay the bank the money back. I tried asking for a supervisor as soon as I walked in the gym but instead he tried to handle the situation himself but this is a horrible business. When it comes to handling a situation that you may be in that deals with you not making payments on time please dont listen to anything they say to you about them helping you because its just going to get you in a lot of trouble and they will pretty much just laugh in your face like your nothhing and so in that since I will leave this gym alone and when I do make all kinds of money which I will because now I have a great job this will not be the gym I will be intending in the future I will do business elsewhere. It could have been a really good gym for me if they just didnt scam and I was even going to pay for a trainer to help me get back into shape but thank GOD I didnt invest inthis gym to much and now Im overdraft at my bank this is not right especially when Im still a new member that I havent been with for very long and now theyve showed me that everyone is not what they put out to be so PLEASE people dont give out your account # to this business or believe anything they say about helping you if your going through any money problems if you are going to do business with them. I just know I will be cancelling my membership with these people and last this is the first time Ive ever had to complain about any business Ive never had to do this this is how horrible these situation is

Jon B

Gym environment: YouFits slogan is "fitness where you fit in". Well, Im not sure thats quite true for me personally. The reason I feel that I dont fit in here is because Im not a middle school aged teeny bopper. If I were ... Id probably love the color scheme and pop music they play. I can live with the stupid colors....its probably mostly for marketing and catching the eye of potential customers. The colors are fine I guess, but the music is awful. Literally everyone, including the staff, wears headphones. I would enjoy going there a lot more if they would play something different or just turn it off. Equipment: The equipment seems to be maintained fairly well and kept clean. Its a smaller gym so they have the basic machines and weights, but expect to wait occasionally or find a workaround if they dont have a specific machine you like. My biggest suggestion for the gym management is to remove about 10 elliptical machines. Ive liked ellipticals at other gyms, but these arent very good (they feel cheap and awkward to use). Usually when I work out maybe one or two are being used. Utilize the space better. Open up an area for hiit or calisthenics. Your customers will appreciate it a lot. Staff: Pretty good actually. Pushy sales people when you come to sign up. Be aware that you can sign up without providing a bank routing number. They will lie and tell you its required. Its not. Also, know that with the "one time yearly fee" and your initial sign up fee your paying closer to $16/month. Its not $10/month! I was ok with that. Otherwise the staff is friendly and generally seem to like working at youfit. Some are high school aged so you may see some goofing off.

timothy moore

I was a member for over 3 years, it is a good workout facility. In December of 2014 they started pushing a program to have a trainer work you out for 3 months. I always say no, but I need some motivation to jump start me for the new year. I told the manager that I skeptical because these things always go wrong with the payment process. Well guess who lied to me? The short version, I went to the gym on my lunch break. They made me wait 30 min when they found out that I wanted to cancel my contract with my trainer. The Manager and the GM was present when I was discuss what I wanted to do. The GM got on his cell phone and went into his office. The Manager went to finish working out, the young lady behind the disk had no user rights to cancel the contract. She went to the GM 3 times he still chilling on his cell phone on a personal call. Finally he got up and stopped the manager from working out to help me. They gave me some Bull about I missed the 30 day cut off by two days. I had a picture of a message I left for them to give me a call a week earlier. The Manger said ok that should be good enough to process this with no additional charge. He went and talked to the GM and he said NO... I will be charges an additional month for the training that I wont be using. I told the to cancel everything if this is how YOU FIT does business. People that dont wont to work should not be in a leadership position. I hope this dont fall on deaf ears.. Mr. Moore

Lisa Bullard

We joined the gym and started personal training sessions. However, due to medical issues we were unable to go for a couple of months. We continued to pay for the sessions because we were not told that we could put a freeze on the contract. We started going back and had over two months of sessions that we had not used so we talked to the manager about terminating our contract until we had used the sessions and then, if we were still interested, we would sign up again. At that time we were told that we could freeze the contract so we opted for that instead. We were given a form noting the freeze was completed. Needless to say, the following month (we gave the full 30 day notice) the money was still deducted from my account. Because of that it over drafted my bank account. We spoke with Terrence this morning who said he would take care of it; however, we have been unable to reach him again. The money has not been credited back to my account and at this point, I believe we will just cancel the contract completely. Misleading and shady tactics seem to be commonplace at YouFit.