Address: | 316 Grayson Hwy, Lawrenceville, GA 30046, USA |
Phone: | +1 678-869-5107 |
Site: | salonnewyorkdominicanhair.com |
Rating: | 4.1 |
Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 8AM–5PM Closed |
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Veronica
I want to tell you about the terrible experience at Salon New york on 316 Grayson Hwy and this is reason you have to watch who you employee at your Salon and why i will never step foot back in there. Yesterday Lawrenceville had a storm come through and knocked out the power. The ladies just finished washing my hair and I was in a roller set and put under dryer for 15 minutes before power went out. I am a black female with natural long hair and past my shoulders, so it is still heavily wet and would have needed to be under the dry for close to 1 1/2 hours to fully dry for it to set right or my hair would be a hot mess Well after waiting for a hour with no electricity, the stylist tells me "Let me take out your rollers . Just come back to tomorrow and I will finish it" . I get it, they dont know when the electricity is coming back on. But at the end of the day, its still an inconvenience for the customers..As i was on my day off. During this time, the frontt desk woman/stylist is telling the other lady "well you come back tomorrow i need to charge you extra $10 if i dont roller set" .The customer had an issue with this because it wasnt her fault the electricity went out and they couldnt finish her hair..Why in the world would you charge a customer an extra $10 for the inconvenience, she has to come back here twice? Her hair is wet due electricity going out and her needing to get to to work on time....What happened to customer service for customers. The first desk and stylist was absolutely rude and need manners. So this lady has to come back tomorrow and pay extra money to redo her hair? Well getting back to me, I get to counter they want me to pay the full amount when my hair was partially still wet for not drying...Can you believe that? They even went up $10 more from the previous week i was there. I told her why do I pay entire $45 when you didnt complete my head? I paid them half and decided I am done with them. I will never return by how they treated myself and other customers. Anybody who reads this post, think twice before entering because the electricity goes out there A LOT and you may be in my shoes one day..Now i have to find someone else after work to do my messed up hair....They just opened up a Dominican Hair salon on Sugarloaf pkwy down the street. I will have to pay extra money for the to redo my hair..
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Charlene Rojas
I will NEVER go to back to this salon. I have very long curly hair that goes down to my butt. I had untangled it before I got there. When they washed my hair they made a HUGE knot with half of my hair. And they had the nerve to say it was my fault because I didnt tell them my hair would tangle. arent you the professional that should know long hair tangles when you dont wash it properly. She bunched up all my hair and washed it like that. I sat in that dealing for almost 2 hours trying to untangle it. Everyone there kept saying it wouldnt come out they put several products in my hair and nothing. Then one of the girls that washes hair told me to go to the beauty supply and get something to untangle it. I just left and came home and had my mother untangle it. The knot was so bad that a lot of my hair broke off. This has been the worst experience of my life DONT NOT COME TO THIS SALON!!!!!
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Mildred Smith
1st experience was not that great. The place nice and clean. Went for a wash, blowout, & trim. The style came out great thats why Im giving 3 stars but my stylist was not friendly. She was not welcoming and did not hold any conversation with me. I felt I was more of a burden than a customer. She was quite rough washing my hair which is normally my favorite part of getting my hair done. She finally talked to me as she was bumping my ends. I think i may have gotten burned. My scalp is stinging. Not sure if Ill give them a second chance. If develop sores I definitely wont! *update* i developed scabs! My scalp was burned around my edges. I wish i could post a pic with this review.
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Sheyla Japa
Love it!! Im surprised to see this review below, since i have been going there for 5 years since the salon opened and have never seen the lights go out and always get good customer service. Specially from the shampoo girl. You will not be dissapointed, great salon and not everybody knows how to do my hair but they slay it everytime.
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brittany walker
They did a wonderful job with my hair. This was my first time getting a blowout with my natural hair perm free for over 4 years. They didnt apply to much heat it was cut evenly and professionally. I was in and out. And they have great prices. They made me feel welcomed. I recommend this place to anyone with natural hair.
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Anonymous User
I enjoy going to the salon because there is no waiting and the owner of the salon does awesome work. Everyone should try it I promise you want be disappointed :-) .
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Anonymous User
1st time here, from chicago, & I will return. Very clean, great customer service, also wasnt too pricy & overall my hair was fabulous.
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Barbara Hankins
I have been coming for. Years. Always great customer service. All service done in sufficient timely manner.
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Laura Lockhart
I go for service weekly and am Never Disappointed. I Love them All
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Ashley Joseph
Loved the way my hair came out! I will definitely be back.
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Roushoune Silver
Great customer service. Friendly staff. Professional.
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Alexis Wilson
Very nice and get u in and out in good time!! ❤
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Kim Jester
Always prompt and service always on point!!