Address: | 4100 Five Forks Trickum Rd SW # A, Lilburn, GA 30047, USA |
Phone: | +1 770-923-3605 |
Rating: | 3.7 |
Working: | 7AM–6:30PM 7AM–6:30PM 7AM–6:30PM 7AM–6:30PM 7AM–6:30PM 9AM–5PM Closed |
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Faye Mac
HORRIBLE CUSTOMER SERVICE-I brought my fav pumps here to get the tap replaced in a Wednesday 3/15, I was asked to pick them up on Wednesday 3/22 next week, note: the ticket to pick up on Saturday 3/18; I didnt make it back to pick my shoes up until Friday 3/24 only to find my shoes were not there... the lady tried to hand me some randomness shoe and I advised her those not mine... after some time waiting as she scrambled to find another pair of shoes, then she made a call... she finally came back to the window and I showed her a pic of my shoes...she then said my shoes were at another store... so... I said well maam I dropped them here. She said yes, but I forgot about them...I looked at her puzzled... she then said they would have them later is it ok for me to come back... I responded that clearly I have no choice but to come back... then I asked for a discount for my inconvenience, she said no... I said maam I came AFTER the date you asked me to come and now I have to make an additional trip at no fault of my own... she then begrudgingly offered a $1 discount ( its not the money, its the principle) I then said I will be expressing my dissatisfaction about my experience on yelp, and asked what time I needed to be back... she then calls me rude... (wow Im rude for giving my review on yelp???) I said maam I am the customer... I just need to know what time to pick my shoes up... and she finally said 5... I will NEVER patron this place again... fingers crossed that my shoes are in place when I return... I will call first... smh UPDATE: I returned to pick up my shoes, I had a friend on my car speaker so she can hear what I was talking about, and the woman immediately came at me loudly attempting to explain why my shoes werent ready as she was holding them hostage in her hand... I politely asked her to hand me my shoes so that I can be about my way and she proceed to "plead her case" i again asked, maam pleast just hand me my shoes and take my payment... she continued, still not handing me my shoes, so I ask are you telling me that you are offering this service for free? she exclaims, NO, Im just trying to explain to you. I interject and tell hand me my shoes take my payment so I can go along... she FINALLY hands me my shoes, take my care and CONTINUES TO TALK!!! At this point my blood is boiling and I told her if she doesnt swipe my card I am taking it back and leaving... I also told her that her customer service is atrocious and the store needs a nice person to deal with customers because she is extremely unpleasant ... I have never experienced this level of unprofessional customer service... I WILL NEVER GO TO THIS PLACE AGAIN!! EVER!!!
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Rishabh Dosi
Great place with great service! They understand what is expected to be done. They always replace any broken buttons on my shirts and let me know if they cannot remove a stain. The owner/woman is always cheerful and loves asking about me and my family. This institution is run by a loving family. They do pretty much everything from cleaning to repairing shoes and alterations!
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Curtis M
I have been coming here for almost five years now and havent stopped! My clothes are always cleaned to perfection and I never have to complain. The customer service is top notch and I would not go anywhere else to get my clothes dry cleaned. I Will definitely keep coming back!