Crystal Blue Dry Cleaners
| Address: | 6600 Sugarloaf Pkwy #900, Duluth, GA 30097, USA |
| Phone: | +1 678-206-2006 |
| Site: | crystalbluecleaners.com |
| Rating: | 4.6 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 8AM–6PM Closed |
Location
Photos 4
Reviews 13
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Brad Bradley
Be wary of their changing prices at will. I first went there about a month ago and they quoted a price of $4.85 to dry clean a pair of pants. I just picked up the same pair of pants and they charged me $6 - - I looked around and didnt see any notification signs regarding changes in their prices. That in and of itself is not enough to keep me from going back there, but my next issue is the final straw. I walked into the store, greeted the manager and was approaching the counter to drop off a shirt and pair of pants, when someone drove up to the drive-up window. The manager said "Just one second." and assisted the guy at the window. Perhaps their policy is that drive-up window customers take priority, BUT do not walk away from a customer to help someone else. Ever. While she was assisting the other customer, I removed my shirt and pants from the counter and put them back in my car. Ill be taking my business elsewhere. I finally got my pair of pants from them for the suspiciously inflated price of $6 and left. Ill never go back there. There is too much competition in the market to put up with their business practices. If you decide to go there, make sure theyre not overcharging you and use the drive-up window.
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Amanda Brown
I asked for a dress to be shortened to at least three inches above the floor. I was very clear. It was a simple shortening job of a twenty dollar dress, but I reluctantly agreed to pay twenty dollars for it. When I got back to pick it up, it looked really long, so I asked to try it on, and I was still stepping on it. They wanted to charge me a second time to fix it, when obviously it was their mistake. They had measured it, and while they were measuring it I kept telling the woman that it needed to be higher, at least three inches off the ground, I didnt want to step on it. I ended up having an argument with the guy behind the counter and just walking out. They still have the dress. Terrible adjustment, terrible customer service. Also, their cleaning prices are higher than a lot of their competitors.
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Dj Jones
06/08: I have to update to say that I am disappointed in the recent service received by this place. I have moved from the area, yet as promised in my previous rating, decided to drive 40+ miles to give them business. Both times were dud trips. The first was my fault because I didnt call prior. However, the second time I called and was told that Julie would be there. Upon arriving, I was informed that she would be another hour. This was a truly disappointing experience. Im very big on customer service and this location has earned a new loyal customer. Even after I relocate jobs, Ill probably make the trip to them because of their friendliness, professionalism, and follow up. Big thanks to Julie for the great tailoring on my suits and Sema for her gracious customer service!
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Mark Smith
Awful experience.. There was a man who served me and he was GLUED to his CELL PHONE! He shook his hand at me when I tried to tell him I was there to pick up my dry cleaning from the day before!!!! He had another employee come serve me while he stood there talking on his phone. Poor customer service and he never even spoke a word to me. I complained to another woman there and she was very apologetic about the situation but I cannot deal with bad customer service. I am a business owner myself so I understand the everyday struggle of trying to please everyone who walks in your door, but to be on you CELL PHONE while dealing with a customer? Not a good look sir. On the positive side my clothes came back great.
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Alison Johnson
We have been getting our clothes dry cleaned here since they opened. They always go the extra mile and are honest people. We have often left money in pockets and have it returned to us in an envelope. Throughout all of our years of dry cleaning, this has never happened, but has happened often with Crystal Blue. I have also been in a bind with needing pants altered and they always get it done for me. I cannot recommend them enough. Excellent staff, excellent dry cleaning service.
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Dawn Thomas
Took a pair of timberland boots to them to be cleaned. Was told I could pick them up the following Thursday. Upon my arrival the boots are not at the cleaners. I was told to come back and pick them up later that afternoon. Came back around 4:45 and the boots was in the same condition as when I dropped them off. Will NEVER do show business with them again. Not to mention I contacted another shoe repair company who could have them done in 2 days.
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Melissa Pair
I decided to try Crystal Blue after seeing the decline in the service that I was receiving from a different cleaners. I was very impressed with the fast, friendly and quality service I received with Crystal Blue. The staff is always professional and greets you with a warm friendly smile. I would certainly recommend them to family and friends. Love this cleaners and have recommended it to my family, friends and co-workers.
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Larry Lee
Ive always had GREAT service and experience from Crystal Blue Dry Cleaners. One of my shirts had a stain which they went beyond expectations to try to remove. Super friendly and they really do focus on the customer. I actually have several other cleaners closer to my home but it is well worth the drive of a couple extra miles knowing my garments will be dry cleaned professionally and delivered on time.
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Marjory Mannion
We just moved to the area and really like this dry cleaners. They are quick and efficient as soon as your car drives up. They always greet me politely and so far everything I have had cleaned has turned out nicely. They even have an extra touch of laundering and folding up the dry cleaning bag you bring your clothes to them in. My kids love stopping there as well because they offer free sodas.
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Jennifer Donegan
We recently moved to the area and tried a couple of other cleaners who did a really terrible job. I did a quick search and found Crystal Blue online. The experience was really positive. They only charged me $15 for my comforter. At my old cleaners, it was twice as much. When I dropped the clothes off, they even offered me a drink. Ive never had that experience at a cleaners before.
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Kellie Wesemeyer
We have lived in Duluth for 8 years, and have been looking for a quality dry cleaning service. We prefer cleaning the natural way without the harmful chemicals. We have had some bad experiences, but finally found a dependable location. My husband actually was surprised how nice his shirts looked.
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Barbara Moss
Love the attention to details that Crystal Cleaners gives my clothes! My husband is very particular & was very impressed with how his shirts were cleaned & ironed. Love that they knew me by name after just the first visit too! Highly recommend.
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Ali Zakir
I travel to Atlanta often for work, I had an important meeting and needed a shirt cleaned quickly. Crystal Blue accommodated my request and had my shirt back in time. I’ve been here a few times and they have always done a great job….thanks.
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