Address: | 2211 S Eola Rd # C, Aurora, IL 60503, USA |
Phone: | +1 630-851-1400 |
Rating: | 1.5 |
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Erik Brown
In regards to the latest post from my husband, I went in with little expectation of them correcting my comforter because of the many tears but with hopes that they would just refund my money. As it appears to them, the quality of my comforter was poor and I created the tears therefore I was told to contact the factory who made the comforter. The lady threw her hands up at me when I asked them to refund and/or to finish correcting my item as we could tell from the multiple stitching on the back of the comforter, she yelled at me and walked away. A man stepped in "deal with me" who was not very useful either. As it turns out they dont use the machine press to clean it but instead use a big washer. Somehow the tearing runs in straight rows... The quality of the item as he also stated was poor. In my defense I told him I had never brought my item to any cleaner before and only spot cleaned. Our comforter was still in mint condition. Poor customer service, poor work. very dissatisfied.
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Britanny Marie
Absolutely horrible customer service. First time I used them, they broke the zipper on my husbands pants, then denied having done it. Wanted to charge me $15 to fix it. Called me a liar when I told them it was broken when we got it home from their dry cleaning job. Avoid this place at all costs. They are very rude. AND there is an amazing dry cleaners less than a quarter mile away on eola. DW Cleaners - they are less expensive, they can get your clothes done faster AND theyre very nice.
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Stella Brown
Wife brought in a $230 king sized comforter paid $36 to get it cleaned when we opened it there were a dozen rips in it clearly in spots where their machine pressed it and whats more is they sowed up all the rips on one side of the comforter trying to cover it up. Shes going in tomorrow will probably just cancel the charge on my card based on these other reviews.
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Jennifer Sanchez
Paid $35 for wash/iron some shirts and a suit. Everything looked exactly the same, as if they just hung the clothing after I dropped it off. Asked them to actually wash/iron and they refused, I then asked for a refund and they flipped out. Avoid this place; DW cleaners is way better, and theyre basically just across the street.