Crunch - Aurora

Address:	2300 S Eola Rd, Aurora, IL 60503, USA
Phone:	+1 630-401-8515
Site:	crunch.com
Rating:	4.4
Working:	5AM–11PM 5AM–11PM 5AM–11PM 5AM–11PM 5AM–9PM 7AM–7PM 7AM–7PM

Location

Photos 21

Reviews 16

Ethan VanCamp

Ill start by saying that I really dont want to write a negative review, but the situation has left not many options. I love the facility, it is a very nice facility and the equipment is top notch. I workout here nearly every morning, but over the last couple of months, this place has gone downhill very quickly. In one month, at least 6 times, the person responsible for opening the gym has not shown up at 5:00AM to open the building and left many people waiting for hours for the doors to open. This is unacceptable for paying customers with hours clearly posted. We have a limited window to work out in the mornings, sacrificed sleep to get up and come at 5:00AM and the person responsible cant be bothered to show up. This is not an isolated occurrence, it is happening at least once a week at this point and the management has done nothing to resolve it, and it also not even responding to emails regarding the issue. I believe this is unacceptable on many levels. So, as long as this is a problem, I have to give this 1 star review and look for a new place to work out where I know theyll be open.

Jamie

Beware!!! If you are planning to join Crunch DO NOT let them auto debit from your account AND if you are a current member with auto debit, check your bank statements. This Crunch location has been withdrawing more than agreed from my account for months. They credit you back only to take more money. Ive actually cancelled my membership with them and its still occurring! This is illegal. Ive called and emailed everyday. When they do respond its always they are looking into it. If this does not resolve soon my next course of action may need to be legal. Very disappointed in the way this is being handled from local management!! Beware!!!

Alexis Hernandez

This gym has everything you need plus more. I highly recommend it. However, If youre looking for something thats open 24 hours, this gym isnt the one. Either way, its clean, spacious, and the staff if friendly and very imformative. If you ask the trainers for a form check or anything of the sort, theyll help you out without trying to hound you to get sessions. They have tanning areas as well as a pretty awesome hydromassage machine. They have an area with a TRX, monkey bars, and crossfit equipment. If youre not sure whether or not to make this your gym, go on in and see for yourself what it has to offer.

Nick Tansor

Crunch just opened and I have to say its one of the nicest gyms in our area. It has great workout equipment for both experienced lifters and those looking to learn. It has a ton of cardio equipment as well if youre looking for only that. On top of that, it is one of the only gyms in our area that has a full multi-purpose cage with different TRX stations, monkey bars, ropes, etc; and a turf section for stretching, sprints, prowler pushing, you name it. All of this is offered at the cheapest price a gym will ever be.

Mark Hutchison

Great gym, great experience! Im not sure what people are referring to below when they say that theyve had problems with the sign-up, membership, not getting forms, etc. I found David to be very up-front and thorough about the fees, membership benefits, etc. and all of the documents for my membership were sent to my e-mail. I am always greeted when I walk in, and usually get a "good bye" on my way out. Elda is great in the mornings, too. Great facility, too--its clean but youd expect that from a brand new place.

Cole Amy

Great gym from what Ive experienced so far! David was extremely thorough with my membership when I signed up last week, made sure to explain everything, and made me feel really welcome. I love how clean and organized this gym is, hoping that is kept up throughout the entire time it is in business! Staff is very welcoming and encouraging as well; had one of the trainers come up to me at the end of my workout just to ask how it went! No strings attached, just a good conversation.

Rommel Luluquisin

Theyre everyday on my inbox messages for colorful invitation to enroll. Then My first time to reply if they can wave a one time maintenance fee, and they replied to me " Im sorry you didnt see the value, good luck to your fitness journey." Very unprofessional, need to be retrain. I guessed clean facility but poor customer service. No worries families and friends nearby will know!

Beast4MTheEast15

So my girlfriend applied for a job here and the person interviewing her and the new manager (in short words) went way off topic asking personal questions, tried flirting with her and harassed her. Had we had some sort of recording of it I would be filing a lawsuit instead of of writing a review. For those girls that got called for an interview get away from these creeps.

ranjani vijayakumar

Worst experience. I cancelled my membership in person two months back and am still being charged the monthly fee. First time it was due to insufficient notice period which was not communicated in advance and second time for reasons unknown although i gave enough notice. Sent emails to manager with absolutely no response - Ranjani Vijayakumar/AUR406392

Brittany Karau

Cheap prices but you get what you pay for. I canceled my husbands membership only to find out they didnt do it right and we continued being charged. The staff at the front desk is usually unprofessional, which is off putting when you first walk in. I joined this gym after it first opened and it just went down hill for me

turkishexpress

The staff and management here are a fresh breath of air after experiencing and working for the competition in the region. Hellos and Goodbyes are guaranteed. No manager is good enough to get down and clean windows, equipment etc. Overall its a great management team and it trickles down to the rest of the staff.

Jennifer Sanchez

Cheap membership, even with the yearly fee. Explained everything well when I signed up, gave me a tour of the place. I can pause my membership (without any fee) when I go back to school, unlike LA fitness that wanted to charge me for every month I paused the membership, which defeats the purpose.

Carolyn Trisilla

Terrible customer service! Make sure you receive your paperwork when you sign up. They never told us about the yearly fees. Also they changed the price of the membership of my sons. The regional manager David is rude. He wont let you get a word in edgewise and hung up on me. Beware.

M Irene

Very nice people, especially David and his wife. Place is big, lots of machines, and clean. Im a Base member and paid up front for the entire year, which is cheaper. I wish I had more time to work out, but I love how this place is only 5 min from my house as well!

David Waner

Always filled with people asking me "how many sets do you have left" along with people doing things in squats racks that should never be done in squat racks. Downgrading my rating due to standing out front for a half hour now waiting for someone to show up to work

Michael Zolp

Made the switch from Xsport Fitness. Clean facility, Great equipment, & great staff. Sign up process is easy and painless. No hidden fees. Everything is laid out for you so you know what your signing. Only complaint is the hours on Friday & weekends closing at 7.