James Funeral Services
| Address: | 204 Hill Ave, Aurora, IL 60505, USA |
| Phone: | +1 630-851-6503 |
| Rating: | 2.6 |
| Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM |
Location
Photos 1
Reviews 9
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Ginny Smalls
Having read these horrid reviews, I am of the opinion that neither reviewer were the ones who (a) sat down with the staff to make arrangements and (b) were not financially responsible for the funeral. That said, several of my own family members had their funerals at James and I was always treated with respect and dignity. When I signed the contract to have my loved ones funeral there, it was with the understanding that visitation BEGINS and ENDS at set times. Perhaps if a notice was given by a staff member before the service concluded, did you ever consider it was done as a courtesy that friends and family who were lingering outside the chapel might have an opportunity to pay their last respects? And yes, kids are kids, but would you want a group of children running through your home, accidently knocking over things, darting through crowds of people and possibly hurting themselves or others? Adult supervision . . . of children;thats called home training 101, or having respect for other peoples property. Ive attended friends wakes at James over the years and Ive seen for myself how people will wait until the last minute and then attempt to bum-rush or even push the funeral directors away from the casket as its about to be closed, when they had ample time to talk with family and view the remains over a period of at least four hours. Every time Ive been there, snacks were provided and families are allowed to bring in their own sodas, coffee, juice, sandwiches, and so forth. I will not downplay the weight of your grief nor that of anyone else as Ive sat in the same place of mourning. But even in my grief and pain, I did not allow my emotions to negate the agreement I made when I signed the contract for the services provided. Yes, funeral service is a business (what a surprise) and all funeral homes have a responsibility to be on time, especially if they have to set up for a church service at another location in the early morning hours or be at a cemetery by a certain time after a service, that they or the family might not be assessed a late fee. Im sorry for your loss and I pray that time has healed your heart.
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Sheila Aquino
Went to a funeral twice there for family members and let me tell you they are very RUDE! Funerals are a sad time and they should understand that, let them stand in our shoes to see how it feel to get chased out of there, gees we are crying and they are telling us to leave and when to come back. The next day they were boxing up pictures and taking the flowers out while people were in line to say their last goodbye as they cry. Then when it came to us the immediate family they started closing the casket like they were saying lets move out of here. They did not provide any snacks for guest we had to get our own things and the coffee they made sucked it was cold and only used a old coffee pot. They were chasing the kids to a corner and telling them to be quiet. Kids are kids and will be that way plus the doors to the funeral were closed except near closing. They could be a little more courteous,kind and considerate. Get your act together if they want business. I would never ever have a funeral so dont waste your money and be unhappy.
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Maryann Abraham
I recently had a service for my mother at this funeral home. The staff went above and beyond assisting me, they were very compassionate, caring. They were very professional in sitting down with me during the initial arrangements allowing me to take time in understanding what options I have and suits my needs. I was very taken back by their concern for me and my siblings and not thinking of what their bottom line would be. During the visitation they allowed me the time and space for my family and friends to pay our respects to my Mother. At the Church they were very professional and caring, very attentive.
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Melissa Miranda
It was horrible, they got the birthday wrong of my brother on the little cards they hand out to guest. They wanted to white out the birthday and write in the correct date, that is so messed up. They rush you out of there, they were rude to our guests. We paid $250 for a little room that was for refreshments and snacks, wasnt even worth it. We had a closed casket, they never asked us if we wanted to embalm my brothers body but did it anyway. That was an extra $800 dollars we had to pay and we didnt have to cause it was a closed casket. They just want your money, its not even worth having a funeral here.
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Michael Napolitano
I unfortunately have been to many funerals but never had to help plan one. The wonderful staff went above and beyond for the family to help. They were honest and by far the most humble and less expensive than others around. They made us feel like part of their own family. It cant be easy to do what they do, and to have so many people who are in a fog of emotions create demands to be met. Ms. Shirley is such a sweet soul who I feel like is an angel. Her voice is so calming and sincere. I would give them 10 stars if I could. Thank you for all of your help! You all have my unconditional gratitude!
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Josefina Rangel
Horrible experience! I would not recommend this funeral home even to my worst enemy. These people are horrible, they have no sympathy for you or your pain. They rushed us out while we were all giving our loved one our last good byes. They even got my cousins birthday wrong on the cards and wanted to just white it out. The place is dirty, full of spider webs dangling from the lights. They charge an extra $250 for the little coffee room, which is ridiculous. Please people, just dont go to this Funeral home.
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Margarita Islas
These people are disrespectful and just want your money. They are rude to your family members and also disrespectful to your loved one that passed away. I dont recommend this place to anyone! Like I said they want your money. They provide this small room for refreshments for 250 and its not even worth it. I helped my family pay for their service and got bad service after they took our money. They are nice to you when signing the paper work but the day of the service they are rude people.
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Anonymous User
I understand why people choose this funeral home, its because it is the most economical one in town, but the people that run this place are very rude! Been to about 3 funerals here and its always the same....they close at 8 but by 7:30 they start telling people to go. Thats very rude when the persons are crying due to their loss.....who wants that lady coming up to them telling them its time to go! get all your family out! I would never have a funeral here for a family member!
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Alicia Davila
This has been by far the worst experience in my life!!!!!! Place was very dirty and unorganized, cobwebs all over the place. The director was inconsiderate, very unprofessional and disrespectful. We were forced to rush our condolences and we were literally kicked out of the place by the director. Please if you can afford to go elsewhere I would highly recommend you do so!!!!!!