BELOMAN

5909 Cool Sports Rd, Belleville, IL 62223, USA

Address:	5909 Cool Sports Rd, Belleville, IL 62223, USA
Phone:	+1 618-589-2629
Site:	beloman.com
Rating:	5
Working:	Closed Open 24 hours Open 24 hours Open 24 hours Open 24 hours Closed Open 24 hours

Location

Photos 23

Reviews 4

Randall Jung

Having an air conditioner break is never fun: its a substantial unexpected expense and usually comes at a time where the need for cooling and humidity reduction is the greatest. Also, its a substantial expense! That said, what should a person expect? If a repair job by a handyman is selected, then one gets what one pays for. If a person opts in favor of an established company selling quality products, the expectation is it that a job should be done professionally and in a reasonable time-frame, and that the customer should feel good about both the hardware quality and workmanship. Describing the expectation is important because BELOMAN exceeded it in almost every regard. 1) They use Carrier systems, which was the brand of condenser I replaced. Not only are the new units much nicer (despite not being top-of-the-line or anything fancy), but the coil inside my house is MUCH nicer. The original home manufacturer used a generic coil on the inside, which is the only kind Id ever seen, so the complete Carrier system was nicer than my expectations. 2) When they arrived to do the install, there were two complications: that the unit wouldnt fit on the house-bracket (so it needed the ground plate) and that the nice inside coil was a bit wider and needed custom transitions to fit properly. No problem for BELOMAN! They had the common base on-hand, and metal workers took measurements, coming back from their shop with perfectly sized adapters to complete the professional installation. 3) My home has two furnaces, so I was quoted two days to complete the installation (two A/Cs onto existing furnaces). Additionally, I was informed that the personnel could not complete the outdoor soldering and electrical work if there were thunderstorms. Knowing that storms were predicted for the second installation day, two extra people arrived in the morning to accelerate the installation! This all-hands-on-deck approach (including someone who I overheard mentioning that he could only help for an hour before he had to be at another appointment) was truly exceptional. Im sure dont always have capacity to do that, but to know that they will when they can. 4) As my air conditioning was failing, I had researched many methods to try and keep my house cooler. This left me with several questions about how best to use the new system moving forward. They took ample time to answer them and look at various ducts about which I had questions. They did not, at any point, seem rushed or bothered by taking the time to help me. In addition, they provided thoughtful responses that made me appreciate their time and knowledge (and they still finished ahead of schedule)! 5) The person who came to the house also did a great job listening to my needs and designing a solution that would accommodate. 6) On top of all this, they were genuinely nice people. They were mindful of my dog when coming in and out of the house (petting him plenty), and even asked about the project I was working on in my garage. Together, all this made me feel that the whole team really was invested in me, my home, and of course my air conditioning. I dont know if theres anything else they could have done to make the experience more enjoyable. I would recommend them to anyone who wants a quality job, done right, the first time, by great professionals.

Michael Crotty

A note of great appreciation for Mark Gass at Bel-o, I started work at Althoff 3 years ago this coming August. I had experience in residential maintenance but had never worked on such a large building before. I was painfully unfamiliar with many of the systems and I would have never been hired as director of maintenance if it weren’t for the other skills on my resume. Principle Harris told me there would be a learning curve and if I needed help I should just call Mark Gass at Bel-o he’s the best. So I did and since that first call I have come to rely on, trust and admire Mark. He is amazing!!! There is nothing he can’t fix. His level of knowledge and skill is more than impressive. He has gone so fall above and beyond the call of duty helping me to understand how this building works and learn what I needed to know that I will never be able to repay him. Mark is a really great guy, kind hearted, gifted and fun to work with. Mark is fast, and efficient, honest, considerate, punctual and reliable. He always does what he says he is going to do when he says he will do it and acts in our best interest, “that is ethics & character”. He makes me want to intentionally break something just to have an excuse to call him for help. He makes hard work look easy and NEVER complains! I have learned so much from Mark and that has given me the confidence and knowledge I needed to manage this building. It gives me a great sense of security knowing he is just a phone call away. Bel-o has always done great work for us but it is because of people like Mark that I will be a loyal customers for life. I get companies calling me all the time to try and get our business but I tell them I’m not interested because I have everything I need thanks to Mark. I owe him! Thank You Mark!!! You have become a true friend and I/we appreciate all you do and all you have done for us more than you will ever know. Michael P. Crotty Sr. Director of Maintenance Althoff Catholic High School

Michael Schmidt

I called Belo and spoke with Jerry (VP Residential Sales) about a mild odor coming from our vents. I told him we already had the air ducts and coils cleaned the previous fall. He volunteered to come out and take a look around and see if there was anything they could do to assist. A couple days later Jerry arrived as scheduled. He walked through our house and asked some questions. He looked at our whole HVAC system and said that it looked great and he wouldnt recommend we do anything besides deodorize our system. Based upon prior experiences with other HVAC companies *cough cough Spengler*, when Jerry initially suggested he come out to take a look I was fully expecting the hard sale on an entire new HVAC. Jerry provided the exact opposite, a honest evaluation of our system and a recommendation that was best for us, not for Belo. For his honesty, Jerry has earned my business in the future when I do actually need a new system. Thanks again Jerry.

Dennis Luessenheide

Dustin was delayed arriving at our home due to his company truck breaking down. Upon arriving he began performing the necessary inspection. He cleaned the furnace & replaced the air filter & the humidifier filter. He cleaned & inspected the operation of the furnace, & then picked up his tools & proceeded to fill out the paperwork. He asked if I had received an email listing his work team. I had not seen it before he arrived. Later I did find an email from Belo listing him as the tech who would be coming. The posting time on the email was at the same time that he was scheduled to be. If he was scheduled to service my furnace by the close of business hours the day before, that email shouldve been dispatched that evening, & I would have found it before his arrival the next day. His work was very satisfactory, in fact he was able to give me an explanation as to why the humidifier was producing a dusty powder on the furnace... interesting.