European & US Car Service

Reviews 3

AM

Amanda Smith

I went to this car shop based off all the great reviews they received. I called to bring my car in because it was misfiring. It started occasionally (mainly when I was driving, it would happen at 35mph and 55mph) and started getting worse (constantly jerking at stop lights and while I was sitting in traffic), which was my reasoning for bringing the car in. I told the receptionist that it was worse when the air conditioning was on and he replied that that didnt make any sense. I dont know that much about cars, so I didnt think anything of it. The mechanic couldnt find anything wrong with the car and I took it home unfixed. I called back a week later and asked if this was a problem that couldnt be fixed, because it was getting really frustrating to have my car jerking all the time. I talked directly to the mechanic this time and told him the same story I told the receptionist the first time. When I told him how it was worse with the air conditioning on, he threw up his hands in the air and said "I didnt know about that!" And proceeded to tell me how he would fix it. I was a little disappointed that the history of the car issue didnt get relayed from the receptionist to the mechanic the first time. The mechanic called later that day and told me that he replaced some sort of coil and that should stop the problem. I picked up the car and it worked like new! I was very pleased, until the jerking starting again a few days later. I called them again to set up another appointment. At this time, my brakes also needed fixed in addition to the misfiring. They fixed the brakes (not communicating to me that it would take multiple days to fix), but didnt even address the misfiring (the problem I initially came in for!). I paid my $700 bill and had a car that was still misfiring. A friend of mine had picked up the car, so I didnt get to talk to them that day. I called them and explained how frustrated I was about the misfiring. After talking to 4 different people on the phone and being put on hold, one of their employees told me to buy some sort of fluid I could put in gas tank. I was skeptical. At this point, I was really frustrated with their service (lack of communication between receptionist and mechanic, failure to communicate what they did with my car, failure to explain what was wrong with the car). I took my car to a friend of a friend and after 5 minutes of looking at my car, he explained what the problem was. My car has 6 coils and 3 of the coils were under the intake manifold, making them hard to access (you would have to take out the intake). He said that once one of the coils goes bad, usually the others follow and it is best to replace all the coils. This is considered something that would happen in a regular tune-up. I can only imagine that the reason the U.S./European car service didnt replace all of them is because it is a job to take out the intake manifold. I had all the coils replaced and havent had a problem since. I paid this friend of a friend $600 to have this problem fixed and it was worth every penny to have the problem actually addressed. I have to warn others out there about this business due to my experience. I felt like I was just a number to them and dont feel like I received quality service.

A

Anonymous User

My fiancee and I got into a fender bender a couple of months ago and, believe it or not, we were more worried about repairs than about the accident, at the time. Its just that we had not gotten into a serious accident while living in Chicago, and we simply didnt know enough about the local auto shops. Some research coupled with intense Yelp review reading led us to European & US Auto. Not only did we read good things online, but while calling other auto shops for quotes, we heard from a number of European & US Autos competitors that the shop was trustworthy and exceptional in their work. My fiancee and I took a chance, and it paid off. From Day 1 meeting with Ken (the mechanic who assisted us), we were blown away by the companys willingness to be patient and to explain all of the repair jobs. As the repairs went on, Ken was always quick to call, explain any changes or adjustments, and get full approval before going forward with any work done on the car. When I told Ken that wed need the car by Thursday, he said hed try his best. On Wednesday afternoon, he called me up to let me know the car was ready--a day earlier than expected. Thats excellent customer service. Also, hats off to company owner Warren, who I had the pleasure of speaking with when I called in about some changes to the repair job. He was forthcoming with auto knowledge (which I appreciate), and he gave me and my fiancee a great deal overall. If I havent said enough already, I also want to note that the European & US Auto understands fairness. After the car rolled off the lot, we went to do an Emissions Testing (after 1 failed attempt already), seeing as how internal fixes had been made to our car as well. When we failed, we cried afoul to European & US Auto. They explained to us that the car needs to run at least 150 miles before the emissions impact kicks us. Not only did they reassure us, but they paid our Emissions Test and offered to drive it back themselves. Auto shops are a dime a dozen. But superb customer service at one is rare. Go with European & US Auto, and you wont be disappointed.

KR

Kristen Denizman

This is the worst service I have ever come across. A place that doesnt allow for error (miscommunication) and cares nothing for helping families. Warren actually had our car towed to his shop to tell us that he was going to leave it in the street because why should he do us any favors because we "missed his calls" from a bill ($500) in which we already paid weeks ago. He plays games like a child and the sad thing is he has known my husband for 14 years and knew Im getting ready to deliver our second baby any day now. When we had first called to ask for a tow, he should have let us know then and there that he didnt want to do business with us instead of moving our car so that we have to chase it around to get towed again. He called back and literally said "Im leaving your car in the street." How old are we? Its bad enough that we hit a pot hole and were on the side of the street with our family but then when you look to a business to help you out in a time of need and they treat you like they dont even need the work and care nothing about the people in need is beyond disappointing. When we arrive to pick up our car keys to have our car towed again, my husband not only apologizes to him for the miscommunication but also lets him know that as soon as we got the bill, we paid. He rudely told us "God bless".... Thank you Warren, we need the blessings but sincere ones. I am sad to see you ruin a relationship and business over missing your phone calls. We are due to have our baby boy in 4 days and Im just glad that there was another business that could help us out in a time when we need it the most. Most people will not admit this but you have sincerely hurt our feelings and made a bad situation harder for us. None of this will matter after today, but I hope this review saves someone the immature and careless run in that we endured.

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